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OwnerRez

Integration With Enso Connect

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We are pleased to announce our partnership with Enso Connect to offer our users an AI-powered guest experience platform.

About Enso Connect

Enso Connect is an AI-powered guest experience platform for hospitality businesses that seamlessly plugs into OwnerRez and helps personalize and monetize interactions all along the guest journey. Enso Connect’s operating system works on “if this then that” principle, allowing for full customization of all features.

Features

  • Save time and reduce questions asked with AI-driven communication
  • Increase revenue with upsells, affiliate links and fees
  • Know and trust guests with white-labeled verification tools
  • Streamline access with or without smart locks
  • Build and showcase your brand
  • Get more return customers by collecting guest data for personalized marketing and retention
  • Smooth digital experience through the Boarding Pass, a web-based guest super app

Enso Connect’s Boarding Pass digitally navigates guests from inquiry to checkout and beyond. It is customizable by property, channel, travel reasons, etc. Boarding Pass allows travelers to instantly access anything they need for a great stay in one place, at any point of their journey.

AI-Powered Unified Inbox

Enso Connect will be one of the first integrations to utilize our new Messaging API! This will allow Enso Connect to view and send messaging via the OwnerRez API. This means if you receive an SMS, Airbnb, Vrbo, or Booking.com message in OwnerRez, you can respond via Enso Connect or have their AI service respond for you. This new update is scheduled for release in early Q3 of 2024.

Pricing

Visit the Enso Connect pricing page and request a quote here. Enso Connect is offering a special deal for OwnerRez users. Get 30% off with a yearly subscription or 15% off with a quarterly subscription. Offer valid until April 20, 2024!

Ready to connect?

Get started with Enso Connect by visiting here and checking out the OwnerRez support article for integrating OwnerRez with Enso Connect.

10 Comments (add yours)

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Michael S
Mar 21, 2024 5:28 PM
Joined Feb, 2023 1 post

Will in-app messaging via Enso also be relayed to OR conversations? Does that mean Templates and Triggers would also run through Enso?   

Scott J
Mar 21, 2024 9:00 PM
Joined Mar, 2019 197 posts

Where can we learn more about these features?:

  • Increase revenue with upsells, affiliate links and fees
  • Know and trust guests with white-labeled verification tools
  • Build and showcase your brand
  • Get more return customers by collecting guest data for personalized marketing and retention
Paul H
Mar 22, 2024 2:25 PM
OR Team Member Joined Oct, 2019 314 posts

Reach out to Enso Connect to learn more about all their features. 

Paul H
Mar 22, 2024 2:29 PM
OR Team Member Joined Oct, 2019 314 posts

Once the messaging API is released, we will provide more information about how this will work with third-party apps. The messaging API will allow third parties to view any messaging coming into OwnerRez and send messages back via any of the messaging options through OwnerRez. It will be dependent on the third party to determine how message templates are set up/sent on their side. More information to come in early Q3 of 2024!

Alece
Mar 25, 2024 1:32 PM
Joined Jan, 2020 184 posts

Their product looks beautiful! I'd love to see how the OR rental agreement flows into their system if anyone is already integrated and cares to share! 

It also looks like currently there's no 2-way-sync of check-in/out times -- which is enough of a drawback to make me need to hold off for now. Any ETA on if/when that may be added to the integration?

Scott J
Mar 25, 2024 1:45 PM
Joined Mar, 2019 197 posts

Big drawback I see of Enso is their use of biometrics on guest IDs.

Guests have a hard enough time trusting their IDs with just me to have on file, a lot are going to resist this Prison Planet malarky that the young Enso techies are all giddy about.

Enso Connect
Mar 27, 2024 10:00 AM
Joined Aug, 2023 3 posts

Hey Michael,

A part of our solution includes an AI unified Inbox. At the moment this inbox works with all channels (Airbnb, SMS, Email, Whatsapp) once a reservation is confirmed. Once we have access to OR's messaging API (that is still being developed) we will also be able to support inquiries. Either-way though, templates and triggers will run through Enso Connect!

- Francois

 

Enso Connect
Mar 27, 2024 10:02 AM
Joined Aug, 2023 3 posts

Hey Alece,

You can absolutely flow the rental agreements through our Boarding Pass solution! Let us know if you want to learn more. As for the 2-way check-in/out times, we'll look into this, as it is really helpful when a guest purchases an early check-in/late check-out! Stay tuned :) 

- Francois

Enso Connect
Mar 27, 2024 10:05 AM
Joined Aug, 2023 3 posts

Hey Scott,

You have 3 options for ID collection in Enso Connect...

1. With Biometrics using our partners like Autohost or Superhog. 

2. ID collection through Enso Connect (no biometrics)

3. No ID collection. 

Collecting IDs via email or messaging is a breach of security for your guests - using the Boarding Pass solution increases trust with the guest when it comes to security, as we follow all necessary privacy (GDPR, PIPEDA...) and cyber security rules when collecting this sensitive information. 

We are definitely very giddy about our tech solution 😂 - we'd love to share more with you how you can configure this to meet your own requirements - what makes our solution unique is you can customize and configure it the way you want to meet your unique business needs!

- Francois

Scott J
Mar 27, 2024 11:51 AM
Joined Mar, 2019 197 posts

The fact that you think collecting biometrics (that obviously don’t stay siloed) is all fun and games is a huge turn off. 

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