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OwnerRez

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  • Blog

    Kaba for Individual Locks, Airbnb Rate Testing, new PM Owner features, and much more!
    1 year ago

    ...e I'm on the product team, I get to share upcoming product news every now and again. One of those things I'm really excited about is that we're working on overhauling the OwnerRez "Guest Forms." Good stuff!

    In the meantime, because it's a large overhaul, we know we needed to handle cell phones differently on the current forms. The cell phone field is first and that way if people have one number, it's...

  • Videos

    Channel Management Overview
    3 months ago

    ...ng else that Airbnb and Vrbo support in their message system - all from OwnerRez.

    Users can also prepare and send Airbnb special offers (https://www.ownerrez.com/support/articles/air-inquiries-and-stuff#specialoffers) via the Airbnb messaging system.

    We are working towards a long-term goal of having a global unified inbox for all first-class channels, and our goal is to support both direct guest...

  • Blog

    getawayGoGo, Google Analytics for Searching, Juneteenth, WordPress Plugin Graduates
    2 years ago

    ...R logo on Setup Interview. Apparently, we still had that ancient palm tree appearing at the end of the interview! It's been removed. Is this a bug? I don't think so, but hey it was on the list of stuff that was fixed, so now you know. 😉

    Clarify channel bridge import failures. When running a Channel Bridge import, you might have seen this error message "Cancellation status of booking (false) doe...

  • Forums

    Adjust rate change logic
    1 year ago

    ...e a pricing tool, integrated, those rates change daily, regardless of whether they’re actually booked or not. This leads to big consistency issues in price adjustment. It often tries to do some crazy stuff and I have to manually change rates more often than I accept the new OR generated charges. I see others complain about this a lot in the unofficial OR FB group and would like to see this addressed.

  • Forums

    Management Dashboard
    1 year ago

    ...mparing this year to last.   We purchased this license because in coming to OR this type of data just wasn't available to us.

    What we would like to see is a page in the app that would include the stuff that you have in some of your reports like: 

       The Daily Checklist

       Booking Statistics

       Occupancy

       An ADR calc which I don't really see with the data we can get a way to calcul...

  • Blog

    New OwnerRez pricing for 2021
    3 years ago

    ...most of you already pay more than the 20/month minimum, but we have many users that still hover around that price point. Even without Channel Management, that 20/month price point gives you tons of stuff - the world's best calendar import/export engine, widgets, triggers, messaging, CRM, reporting and much much more. But at 20/month.... quality is not sustainable. We are not willing to sacrifice q...

  • Blog

    Wildbit turns 20, Vrbo Hackers, Airbnb IPO for Real This Time, PropTech Interview with our CEO
    3 years ago

    ...they successfully gain access to your Vrbo account, they can't change your listings, rates, availability and so on. All of that is driven from OwnerRez. In fact, even you yourself cannot change that stuff from the Vrbo dashboard because of how the API mode operates. So just a reminder here to stop using iCal and switch to API!

    Airbnb is gearing up to list its shares on the Nasdaq. Earlier this month...

  • Blog

    New Channel Rate Tester, rate table options, Channel Bridge clarity & only bookings on CanadaStays iCal
    4 years ago

    ...🐪 Although, I'm getting this out late, so it's probably already past Hump Day for our European and Asian users.

    Last week, we mostly worked on major updates that aren't quite finished - long term stuff - but there were a few things that went out, so let's take a second to go over them...

    * New Features
    * Enhancements & Tweaks
    * Bug Fixes New Features

    There is now a Channel Rate Tester tool (...

  • Forums

    Chris L in response to: For API integrated ownerrez accounts, ask VRBO to handle Florida Sales Tax just like airbnb does
    1 year ago

    ...hink is highway robbery, so I no longer recommend them. But unless you have a crazy amount of bureaucratic red tape in your jurisdiction, it's just a bit of paperwork and waiting for them to send you stuff back and well worth the ultimate flexibility that API integration with Vrbo offers.

  • Forums

    Joel P in response to: PM Statements: Add Expense Categories
    1 year ago

    Hi Alece,

    You are correct. Statement views are for Owner Statements.

    However, all expenses in OwnerRez are Owner Expenses. There is not (yet) the concept of a PM expense, hence, we have not exposed expense columns in the same manner on PM statements.

    We'll keep this Feature Request around, as we have lots of stuff planned for the PM module in the coming roadmap.

  • Forums

    BlueMtnCabins in response to: For API integrated ownerrez accounts, ask VRBO to handle Florida Sales Tax just like airbnb does
    1 year ago

    ...hink is highway robbery, so I no longer recommend them. But unless you have a crazy amount of bureaucratic red tape in your jurisdiction, it's just a bit of paperwork and waiting for them to send you stuff back and well worth the ultimate flexibility that API integration with Vrbo offers. by /forums/users/347352198 Chris L – Sep 6, 2022 6:33 PM (UTC)

    exactly! Paying taxes is a small inconvenience...

  • Forums

    Shawn H in response to: Show TAGS on RIBBON VIEW: example; early check in, late check out, owner stay
    1 year ago

    ...s://www.ownerrez.com/blog/ribbon-calendar-better-performance-bookings-filter-added-canadian-business-number-bn9-SMS-brands-support#better-performance-ribbon-calendar-bookings-filter) added some good stuff. You can now filter for tags on bookings (like you could on the Legacy Ribbon view) but we don't yet show them on the hovercard. That is planned for an upcoming release but not yet in development. Ou...

  • Forums

    sunchic vacation in response to: Consolidate Guest Communications
    1 year ago

    Good stuff. Hoping this is addressed in the future unified inbox I heard about I think for 2023. I've seen a very cool app from Enso Connect that asks the guest what their preferred communication method is. Maybe consider something similar for each message that goes out, to allow the guest to select how they want to hear from us. OwnerRez's system could only offer the options the host has subscribed to...

  • Forums

    Caleb M in response to: Triggering surcharge for Early Check-in/Late Check-out
    1 year ago

    Ken was partially correct, we have similar stuff planned, but nothing that quite tackles what you're looking for. I'd recommend turning this into a FR at this time.

  • Forums

    Widget of amenities
    5 years ago

    ...all)
    sleeps
    No pets/yes pets
    WiFI
    Security cameras
    Grill
    patio/deck furniture
    Firepit
    bathrooms (number and icon)
    dinning for (number)
    Central heat/ac
    family friendly
    parking (nbr of cars)


    Other stuff?
    you can see similar list on my site but it is not very flexible and icons don't necessarily match the VR

  • Forums

    Emails not being sent to Airbnb guest with API connection
    3 years ago

    ...booking for this Friday. Went today to see why I haven't received a signed rental agreement and discovered my email was never sent even though it is set up as a trigger. Went reading through the help stuff and saw this

    "If you are using an API connection to Airbnb, TripAdvisor, CanadaStays, or Booking.com - the API connection will not give you the guest's real email address. They only give you a fa...

  • Forums

    Paul W in response to: Vacation Rental Accounting, Taxes, Revenue, 1099s, etc.
    5 years ago

    I highly recommend talking to Ximplify who we started partnering with for accounting stuff awhile back. We push PMs, large and small, in their direction. Good folks over there who know how to use OwnerRez, QuickBooks and a lot more . We are working with them a lot on expanding our QB integration to many more things and change accounting models to be more correct in general.

  • Blog

    Rent In Myrtle in response to: Integration with VRScheduler
    3 years ago

    ...owner of the cleaning company. When he discovered he could use it to pull reports, allowing him bill us (his largest/primary client) monthly rather than having to do daily accounting to keep track of stuff, he was sold. Their training is fantastic & Jill Mason is hands on, practically 24/7. We ended up sharing it with our cleaners, who created their own “region” to handle their other few vacation renta...

  • Forums

    BlueMtnCabins in response to: Anyone using RedAwning
    4 years ago

    ...gement-third-party-middle-channel-managers
    I think the only channel that will matter (that Ownerrez does not already have) will be Google vacation rentals (or they fall under hotels?). All the other stuff is either redundant or fluff with no added value.

  • Forums

    DianneD in response to: Will someone Zoom with me to set up emails?
    4 years ago

    Where are you up to with the library of training videos ? This will be incredibly helpful not only for newcomers but for refreshing knowledge and continuing to implement more or good stuff