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  • Core Concepts » Deposits

    ...of past payment and refund transactions that are unrecorded in your OwnerRez account. Where do you draw the line? Where do you begin recording deposits, and if you're not recording all the historical stuff, how do you get rid of it all so that it doesn't show up on the deposits screen?

    OwnerRez has created some solutions to help everyone get started as you review your Manually Record Deposits (https...

  • Messaging » Channel Messaging

    ...ates calendar view
    * Any Comments added by the potential Airbnb guest
    * Inquiry Activity

    For complete information, see the Inquiries () section of the Airbnb inquiries, Special Offers, Request to Book, Pre-Approvals () support article. Activity Timeline...

  • Blog

    ...remains the same. If you do happen to be the lucky European merchant that needs this, your guests will see something like this when they're confirming their booking:

    For most of you, this new 3DS2 stuff will never be used because you're not a European merchant. However, this work lays the foundation for other security enhancements that might affect you in the future.

    We're proud to be one of the...

  • Blog

    ...er in a new "Booking Window & Duration" section. We hope this clarifies which time options are available for Airbnb.

    Learn more by reading the Request to Book (/support/articles/air-inquiries-and-stuff#rtb) section of the Airbnb inquiries, quotes, special offers, booking requests, pre-approvals (/support/articles/air-inquiries-and-stuff) support article. Full Legal Cancellation Policy Added to G...

  • Blog

    ...ests happy; keep them coming back; make them want to refer you to their friends and family. They are far less likely to do these things after an awkward confrontation over damages.

    Make sure broken stuff is actually acknowledged and addressed.

    Let's face it - knobs and dishes break, walls get dented and scratched, towels and sheets get stained. And even worse than having to fix these things is not...

  • Blog

    ...le night/weekend rate for a single season and property. You'll define the season and property by name or ID and then put in the nightly and weekend night rate. Simple!

    That's it for the shiny new stuff, but there's a lot more to go through as we move into enhancements and bug fixes... Enhancements & Tweaks

    Let's cover the channel stuff first, and we'll start with Airbnb.

    We added an option wher...

  • Blog

    Happy Hump day, everyone! 🐫 We have 37 updates to discuss with some exciting new features to start it off. While our focus continues to hover around the PM module, we knocked out some other stuff this week that will fortify the ongoing 2021 roadmap. Here we go.

    * New Features
    * Enhancements & Tweaks
    * Bug Fixes New Features

    For years, OwnerRez has tried to guess what your fees types are so th...

  • Blog

    ...ture of the Internet. I was told that blog posts should be persistent and reflect the time in which they were written, even if they now seem obsolete. So, as much as it pains me, I'll leave the old stuff alone.

    We've also added comment capability to the update history so you can let us know what you think when stuff happens. As with the blog, the comment capability is available via the forums under...

  • Forums

    ...things are working, but one issue is driving my client crazy. When I send out canned messages from OwnerRez, it shows on Airbnb as coming from the owner.  Welcome message, directions, etc., all this stuff shows as coming from the owner of the Airbnb account, which is my client.  Also, if I reply to someone using the CRM, it also shows as coming from her.  She hates this, she wants messages from me to...
  • Forums

    ...ur needs), and ending up with a PMS that has a lot of functionality and got us on Google Hotels (which has dramatically increased our bookings, hooray!) but is a BEAR to use. The support is terrible, stuff breaks all the time, and it has made my life exponentially harder on a day to day basis... after being with OR for 5 years from the beginning of opening my Inn, it is honestly a tragedy that I mourn...
  • Forums

    ...s.  I hope you will take this seriously coming from an active user. by Tim (/forums/users/347372377) – Jul 17, 2023 7:38 PM (UTC)

    Tim, you hit every major thing right on the head!  Your list of stuff is already on our internal UX tasking re: unified inbox, along with a bunch more, so it's like you have inside access to our project boards! 😱

    If I made a list of the top 10 items that are most...

  • Forums

    ...all)
    sleeps
    No pets/yes pets
    WiFI
    Security cameras
    Grill
    patio/deck furniture
    Firepit
    bathrooms (number and icon)
    dinning for (number)
    Central heat/ac
    family friendly
    parking (nbr of cars)


    Other stuff?
    you can see similar list on my site but it is not very flexible and icons don't necessarily match the VR

  • Forums

    ...ntains all of the booking details and correspondence and then download that report so I can send it in to Eleven? I looked but didn't see anything. Otherwise I'm stuck doing a bunch of screenshots of stuff and that doesn't seem efficient. TIA!
  • Forums

    Great idea, Heroes.  We have a bunch of stuff coming out around the guest forms and guest experience, leading to internationalization and language settings.  We had not talked about the currency thing, but you're right - we could incorporate a setting to "show in different currency" which gives a good estimate of what it will be, even though the actual processing is in a different currency.

    PS. For...

  • Forums

    Look at the FontAwesome stuff. There's a zillion of them and they are better than icons - they're actually web "fonts" so you can increase their size or color perfectly by just specifying HTML attributes.
  • Forums

    We got delayed on this because our HomeAway API integration took a bit longer than expected. That's in beta now and releasing in a couple weeks, so the SMS stuff will be coming very soon!
  • Blog

    True. But the ARDI coverage here is $20 for $1000. This is $29 for $10,000 plus a lot of other stuff.

    HomeAway is trying to get people to elect $49 pdp. This is much better compared to that.

  • Blog

    ...sheets, etc - all are never more than a few hundred bucks at most. Having 10 grand of coverage is pointless if you never use all that.

    PS. Our regular HOI insurance on the houses covers really big stuff with a 500/1000 deductible (and short term renter/liability is specifically mentioned as a named coverage) so anything that would be 10 grand we can cover with that.

  • Forums

    I'll have a look at this. Can you send me the link for the VRBO iCal in question? I believe they're changing up some stuff with that sync, so we may need to adapt on our end.
  • Forums

    ...e, use the Insert Field button to insert that custom field, and it'll be populated with the correct value for the property.

    Here's an article that walks you through this process (and also some other stuff with triggers):