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  • Messaging » Channel Messaging

    ...ates calendar view
    * Any Comments added by the potential Airbnb guest
    * Inquiry Activity

    For complete information, see the Inquiries () section of the Airbnb inquiries, Special Offers, Request to Book, Pre-Approvals () support article. Activity Timeline...

  • Core Concepts » Deposits

    ...of past payment and refund transactions that are unrecorded in your OwnerRez account. Where do you draw the line? Where do you begin recording deposits, and if you're not recording all the historical stuff, how do you get rid of it all so that it doesn't show up on the deposits screen?

    OwnerRez has created some solutions to help everyone get started as you review your Manually Record Deposits (https...

  • Blog

    ...sly accepted, the My Properties counter doesn't update. Also, the counts show the previous status to the requester, and the counts only go up, they never subtract. We hunkered down and cleaned this stuff up.

    Pets in inquiries from Cottages in Canada. We support inquiry parsing for a wide variety of small and regional listing sites (/support/articles/regional-listing-sites) . When guests send inq...

  • Blog

    It's Wednesday, so let's talk updates!

    This past week, we released a small part of the "long term stuff" I referenced last Wednesday. But what long term stuff, you say??! Think messaging. Think hosted sites. Think texting. Yeah okay, texting is kind of part of messaging.

    In the next few weeks and months, you'll see that area grow more and more. There are some exciting things going on with Host...

  • Blog

    ...you, this will be a huge time-save and bring a lot of value to your existing OwnerRez account. 2023 Roadmap

    So what does the future look like at OwnerRez? More of the same, but also more of other stuff!

    * PM and Accounting work are continuing at full speed. I documented the deposit and Airbnb stuff above, but we are also working on delivering a Year-End report for PMs/Owners before the end of 20...

  • Blog

    ...article sidebar to auto-shrink except for the current category.

    Now let's talk messaging!

    Most OwnerRez clients have not yet seen or experienced the new SMS feature, so I apologize for mentioning stuff you may not be able to see yet! 😇 But oh well, here I go anyway...

    If you have more than one SMS number on your account, it was previously picking the default number. You can now see, and select...

  • Blog

    ...ll screens to save space
    * On month, make rows scrollable if too many bookings to fit
    * Layout buttons and filters to fit on one rows
    * Grid responsive to hide/show columns

    And all of the other stuff...

    * Overhaul booking payments and refunds into new Transactions section
    * Add booking cleaning date
    * Hover headers on grid to make sort visible
    * Add datepicker to booking calendar picker
    * S...

  • Forums

    ...te", I happen to prefer latter
    * first, my choice is not saved -- when I reload the page, it always switches back to "Use property color" -- a small annoyance
    * second, occasionally I observe weird stuff -- when "Color by listing site" is selected but calendar behaves as if "Use property color" is active. I have to click the first and then second button to "fix" it. Not sure how I get into this state...
  • Forums

    ...inbox) under the covers.

    Right before release, we discovered an issue and yanked the bottom out to not create confusion.  The engineering work to put it back is already under way, along with some stuff to make it better.

    Apologies for the heartburn, but it'll be fixed extremely soon.

    Anything else you see in the new inbox that is causing problems? We have a lot of feedback already, but neve...

  • Forums

    ...s (listing site)

    9) On top of this, no ability to organize templates into folders. It's a hot mess.

    10) No ability to use many basic tag automations. We're forced to use zapier for such basic stuff.  not clear what "basic tag automation" is for you. I have tag automations to send cleaners a reminder for same-day turn days, send me a text reminding me to set thermostats, send guests a suggestion...

  • Forums

    ...s (listing site)

    9) On top of this, no ability to organize templates into folders. It's a hot mess.

    10) No ability to use many basic tag automations. We're forced to use zapier for such basic stuff.  not clear what "basic tag automation" is for you. I have tag automations to send cleaners a reminder for same-day turn days, send me a text reminding me to set thermostats, send guests a suggestion...

  • Forums

    ...on, but being able to customize columns has been back-burned for a while.)

    The issue is the large number of features we are working on at any point in time. It's not that we don't care about this stuff or drag our feet.  It's that we are working on a wide roadmap, ranging across 8 "verticals" like PM, Channel Management, Websites, Accounting, and so on.  We have invested heavily in engineering - it...

  • Forums

    ...on, but being able to customize columns has been back-burned for a while.)

    The issue is the large number of features we are working on at any point in time. It's not that we don't care about this stuff or drag our feet.  It's that we are working on a wide roadmap, ranging across 8 "verticals" like PM, Channel Management, Websites, Accounting, and so on.  We have invested heavily in engineering - it...

  • Blog

    ...s for rental agreements (Part of OR process)
    * Processes security deposits effortlessly (Part of the OR process)

    A guidebook would be nice but not if it comes with all of this other duplicative stuff.

    I want OR to do it all and not have to bolt on all of these other apps.

    I wonder if OR just wants to check another box (integrations) at the expense of really evaluating whether the App inte...

  • Forums

    ...ve hundreds of 5-star reviews across all popular platforms. Guests being unhappy does not mean they are indeed unhappy. What I mean is that Airbnb guests tend to act unhappy and come up with nitpicky stuff to extract refunds because Airbnb has trained them to act that way - refunding 30% for just a phone call alleging something is wrong, most of the time requiring no proof from the guest and just takin...
  • Forums

    ...m nights and minimum holiday nights. Since you have blank in holiday nights, and President's day is that weekend, it's picking up the holiday blank and overriding the normal minimum.

    All logical and stuff from a computers point of view, but it doesn't make much sense in the real world.

    I've got a fix going in with our new prorate engine to make the min holiday nights be same or greater than minimum n...

  • Forums

    I am just pointing out that the amenities are often illogical, unclear, not standardized, favoring rare stuff (raclette, lobster pot) and leaving out common stuff (porch, fire pit) , etc.

    Allow customization also (horseshoe pit/quaits)

    start perhaps with amenities/real estate features from hotel/real estate/camping sites that are fairly standard (at least for USA/Canada).

  • Forums

    ...M303155 -- but I suspect my OwnerRez integration is interfering with that.)

    Given the seriousness of the COVID-19 crisis, can this be bumped up in priority? I know it's a long-term project, but TBH, stuff like this is way more important now than, say, a new rates editor.

    Yes, we can manually add blocks after each booking, but that gets extremely tedious to monitor and change, especially with how quic...

  • Forums

    CSS won't work in emails, Rich. Virtually every email program on the planet (Gmail, Outlook, Apple, Android) all strip that stuff out. Even a lot of normal HTML gets removed. Are you trying to create a warning box or alert or something?
  • Forums

    We're not quite finished with this release but you'll be back up and running in a day or so. We're in the process of releasing all the new stuff now.

    If you go to the Linked Accounts sections (link here:)

    You can see what accounts you have linked and provide credentials for them if they're not already filled in.

    You can fill in your listing IDs (such as your...