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  • Blog

    Delay Negative Reviews on Airbnb, Expense Categories, Channel Transparency, Theme Cleanup
    5 months ago

    ...rrez.com/vacation-rental-channel-manager best channel manager in the vacation rental industry, we do a lot of work on monitoring and improving our channel connections. While we can't work on channel stuff every week, we constantly make notes so that we can jump on improvements when the time allows. Not a month goes by when we aren't making channel updates. In this release, we hit a couple of things w...

  • Blog

    Enhanced Surcharges, Discounts, and Add-Ons
    7 years ago

    ...al charges, upsells, etc. for guests during checkout. We've gotten a lot of feedback since then. Based on that we designed enhancements that smooth some of the rough spots and add new capabilities.

    Stuff that's new:

    * Season and booking criteria are now evaluated when showing Add-Ons to guests during checkout. Previously only property criteria was used. Now, all Add-Ons matching the season or seaso...

  • Blog

    Gallimaufry of July and August enhancements
    7 years ago

    ...column display clearer
    * Add payment status filter on booking grid
    * Add clear all filters button on all grids
    * Add email address and has email address filters on booking grid All of the smaller stuff

    * Show actual values from entities (bookings etc.) on legal agreement and email template previews instead of using sample values. Sample values still used if no entity exists yet.
    * Show travel in...

  • Blog

    Background Settings on Hosted Sites, Property IDs in Google Analytics, Smarter iCal Detection, Affiliate Tweaks & 32 bug fixes!
    2 years ago

    ...reviews.capterra.com/new/100831) or G2 () and write your own. We'll notice it and pick it up just like all the others. But hey - only write good stuff! No complaining! 😂 Bug Fixes

    Auto-create blog menu. A few months ago, we added a blog feature to hosted websites (/blog/blogs-for-hosted-websites-associate-photos-with-rooms-on-airbnb-improved-r...

  • Blog

    Growing Pains! Our size has changed, but our commitment and values have not.
    2 years ago

    ...ineering, sales, and marketing teams with their data needs. Michael is knowledgeable on many fronts, so we're going to let him focus on more advanced areas and hire someone else to do the back-office stuff. This kind of role change has happened several times over the past couple of years. ...But Staying Financially Responsible

    Last year when our pricing increased, I shared how

  • Blog

    Another month, another Gallimaufry
    7 years ago

    ...ll screens to save space
    * On month, make rows scrollable if too many bookings to fit
    * Layout buttons and filters to fit on one rows
    * Grid responsive to hide/show columns

    And all of the other stuff...

    * Overhaul booking payments and refunds into new Transactions section
    * Add booking cleaning date
    * Hover headers on grid to make sort visible
    * Add datepicker to booking calendar picker
    * S...

  • Blog

    JTVRs in response to: Deep Thoughts on Security Deposits and Insurance
    9 months ago

    True. But the ARDI coverage here is $20 for $1000. This is $29 for $10,000 plus a lot of other stuff.

    HomeAway is trying to get people to elect $49 pdp. This is much better compared to that.

  • Blog

    Paul W in response to: Deep Thoughts on Security Deposits and Insurance
    9 months ago

    ...sheets, etc - all are never more than a few hundred bucks at most. Having 10 grand of coverage is pointless if you never use all that.

    PS. Our regular HOI insurance on the houses covers really big stuff with a 500/1000 deductible (and short term renter/liability is specifically mentioned as a named coverage) so anything that would be 10 grand we can cover with that.

  • Forums

    sunchic vacation in response to: Consolidate Guest Communications
    1 year ago

    Good stuff. Hoping this is addressed in the future unified inbox I heard about I think for 2023. I've seen a very cool app from Enso Connect that asks the guest what their preferred communication method is. Maybe consider something similar for each message that goes out, to allow the guest to select how they want to hear from us. OwnerRez's system could only offer the options the host has subscribed to...

  • Forums

    Paul W in response to: corona virus CSS
    8 months ago

    CSS won't work in emails, Rich. Virtually every email program on the planet (Gmail, Outlook, Apple, Android) all strip that stuff out. Even a lot of normal HTML gets removed. Are you trying to create a warning box or alert or something?

  • Forums

    Widget of amenities
    5 years ago

    ...all)
    sleeps
    No pets/yes pets
    WiFI
    Security cameras
    Grill
    patio/deck furniture
    Firepit
    bathrooms (number and icon)
    dinning for (number)
    Central heat/ac
    family friendly
    parking (nbr of cars)


    Other stuff?
    you can see similar list on my site but it is not very flexible and icons don't necessarily match the VR

  • Blog

    Glenn Moore in response to: Portal access for owners and staff released!
    7 years ago

    Yep! We'll be adding a cleaning date as part of our next update to PM and the portal stuff. Fear not, the cleaning date itself on the booking will be part of the base package.

    The PM/housekeeping package will get an additional workflow around the cleaning date where a cleaner can be assigned to a booking, the owner or cleaner can set the date, and then the cleaner can accept the cleaning and mark it...

  • Forums

    ShenRent in response to: Widget of amenities
    5 years ago

    Look at the FontAwesome stuff. There's a zillion of them and they are better than icons - they're actually web "fonts" so you can increase their size or color perfectly by just specifying HTML attributes.

  • Forums

    Chris Hynes in response to: Amenities
    5 years ago

    ...f internet including wired internet. Wifi is just that specific wifi.

    When you put a comment on the amenity, it'll show on the hosted website.

    For the event center, mark it as "events allowed". For stuff like that and also minimum age, the details would go in the text fields and then perhaps in your renter agreement. Again, there's no way for us to enforce that on the channels so it's informational a...

  • Forums

    Paul W in response to: Vacation Rental Accounting, Taxes, Revenue, 1099s, etc.
    5 years ago

    I highly recommend talking to Ximplify who we started partnering with for accounting stuff awhile back. We push PMs, large and small, in their direction. Good folks over there who know how to use OwnerRez, QuickBooks and a lot more . We are working with them a lot on expanding our QB integration to many more things and change accounting models to be more correct in general.

  • Forums

    Michelle J in response to: How do I access the Reports Section?
    12 years ago

    ...oment, our reporting/analytics features have not yet been released. It's a very high priority item, but we've had to push it back for higher priority items. At the moment, we're working on a lot of stuff related to email.

    If you collect credit card payments, your gateway/merchant account provider offers some basic reporting though only about basic credit card transaction and batches.

    -Michelle

  • Forums

    Chris L in response to: Empty Nights Between Guests
    2 years ago

    ...M303155 -- but I suspect my OwnerRez integration is interfering with that.)

    Given the seriousness of the COVID-19 crisis, can this be bumped up in priority? I know it's a long-term project, but TBH, stuff like this is way more important now than, say, a new rates editor.

    Yes, we can manually add blocks after each booking, but that gets extremely tedious to monitor and change, especially with how quic...

  • Forums

    Paul W in response to: Setting up a new unit - what sequence to follow
    5 years ago

    Good question. I'd set it up in OwnerRez but not the listing content (descriptions, amenities, photos, location stuff). Then put a basic property record in place so that you can play with it and get rates right or whatever else. Then later fill out your VRBO listing and import that into OwnerRez. If you move to our HomeAway API coming up, we can push your OwnerRez property data into VRBO directly a...

  • Forums

    Paul W in response to: VRBO downloads now called HomeAway? Duplicating data?
    5 years ago

    We are looking into this. A recent change to Channel Bridge was made to help with HomeAway logins and it looks like we may be classifying all VRBO stuff as HomeAway now. This is pending.

  • Forums

    Chris Hynes in response to: How to import (simple) legacy data
    5 years ago

    ...sion, I'd set Rent and Total columns to the Total (your column D) and leave the Surcharge/Discount etc columns blank and and then set the HostFee to the commission amount.
    - Host fee is used to track stuff like booking site commissions so it's not exactly matching a management fee but it's the best way to keep those separate. If you put in a discount, you'd end up with a lower total showing up in repor...