Search results
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Airbnb Common Issues & Questions
2 days ago...effect at the original booking.
* Have the guest inquire about new travel dates. If the host desires, the host can send a special offer () in which the new booking charges include a credit for some portion of the old booking payment. The new cancellation policy for the new dates will only apply to the amount of any new c... -
Change Charges
5 months ago...ctly on the Airbnb platform via alteration requests () , and quotes are handled via special offers () . -
Setup & Configuration
7 months ago...hing is sent to any government. While there are government rules in the US about adopting Brands and A2P sending, the information we submit is only used by our SMS carrier to prepare your "Caller ID" stuff with the carriers. We cannot say what happens to it beyond that, but OwnerRez does not transmit anything to any governing bodies, which we would not do based on our Privacy Policy ( -
White-Label Branding for Portal Access, Custom Property Terms, Forum Watches, Property Info Rates, Widget Loading, GuestSmiles
4 years ago...sly accepted, the My Properties counter doesn't update. Also, the counts show the previous status to the requester, and the counts only go up, they never subtract. We hunkered down and cleaned this stuff up.
Pets in inquiries from Cottages in Canada. We support inquiry parsing for a wide variety of small and regional listing sites (/support/articles/regional-listing-sites) . When guests send inq...
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New OwnerRez pricing for 2023
3 years ago...you, this will be a huge time-save and bring a lot of value to your existing OwnerRez account. 2023 Roadmap
So what does the future look like at OwnerRez? More of the same, but also more of other stuff!
* PM and Accounting work are continuing at full speed. I documented the deposit and Airbnb stuff above, but we are also working on delivering a Year-End report for PMs/Owners before the end of 20...
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Airbnb Messages Inbox, seeing owners, merging cancelled bookings, channel amenities for cleaning
6 years agoIt's Wednesday, so let's talk updates!
This past week, we released a small part of the "long term stuff" I referenced last Wednesday. But what long term stuff, you say??! Think messaging. Think hosted sites. Think texting. Yeah okay, texting is kind of part of messaging.
In the next few weeks and months, you'll see that area grow more and more. There are some exciting things going on with Host...
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Tags, Myriad SMS & Messaging Updates, Door Codes for Blocked-Off Time, Better iCal Matching and 20+ Bug Fixes
6 years ago...article sidebar to auto-shrink except for the current category.
Now let's talk messaging!
Most OwnerRez clients have not yet seen or experienced the new SMS feature, so I apologize for mentioning stuff you may not be able to see yet! 😇 But oh well, here I go anyway...
If you have more than one SMS number on your account, it was previously picking the default number. You can now see, and select...
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Remember "Color by listing site" choice in yearly calendar
1 year ago...te", I happen to prefer latter
* first, my choice is not saved -- when I reload the page, it always switches back to "Use property color" -- a small annoyance
* second, occasionally I observe weird stuff -- when "Color by listing site" is selected but calendar behaves as if "Use property color" is active. I have to click the first and then second button to "fix" it. Not sure how I get into this state... -
Katie and Cam + OR are outstanding
1 year ago...ke on my end, and they also send me to links on their site that offer additional support in the area I need help. I haven't ever been left in a lurch and they have answered all of my questions. Great stuff. I look forward to seeing how OR continues to evolve! -
Cynthia1067 in response to: The First Ever OwnerRez Work In Person Week!
2 days agoI love it when you “kids” figure out stuff we old people knew all along -
eugene v in response to: MCP Functionality
1 month agoJust some advice from a new user I had claude code set up as much as possible I added multiple listings from airbnb vrbo plus whimstay booking google vacations…
a-lot of the manual stuff should be automated with mcp like messages from airbnb creating various settings basically anything that I need to go into ui i think it would be a game changer
also your ui is very dated hard to f...
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Paul W in response to: New PayPal Integration with Venmo & Pay Later
9 months agoI have Stripe for payment processing. So should I connect Paypal thru Stripe or thru OR or both?
Connect PayPal directly to OR, not through Stripe. Then, OR will use both payment methods side by side but prefer the Stripe one for CC stuff.
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Paul W in response to: Are message templates actually really seriously not available from the new unified inbox?
1 year ago...inbox) under the covers.
Right before release, we discovered an issue and yanked the bottom out to not create confusion. The engineering work to put it back is already under way, along with some stuff to make it better.
Apologies for the heartburn, but it'll be fixed extremely soon.
Anything else you see in the new inbox that is causing problems? We have a lot of feedback already, but neve...
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BlueMtnCabins in response to: What are the pros of Ownerrez? Trying to like it.
1 year ago...s (listing site)
9) On top of this, no ability to organize templates into folders. It's a hot mess.
10) No ability to use many basic tag automations. We're forced to use zapier for such basic stuff. not clear what "basic tag automation" is for you. I have tag automations to send cleaners a reminder for same-day turn days, send me a text reminding me to set thermostats, send guests a suggestion...
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Dan K in response to: What are the pros of Ownerrez? Trying to like it.
1 year ago...s (listing site)
9) On top of this, no ability to organize templates into folders. It's a hot mess.
10) No ability to use many basic tag automations. We're forced to use zapier for such basic stuff. not clear what "basic tag automation" is for you. I have tag automations to send cleaners a reminder for same-day turn days, send me a text reminding me to set thermostats, send guests a suggestion...
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Paul W in response to: What are the pros of Ownerrez? Trying to like it.
1 year ago...on, but being able to customize columns has been back-burned for a while.)
The issue is the large number of features we are working on at any point in time. It's not that we don't care about this stuff or drag our feet. It's that we are working on a wide roadmap, ranging across 8 "verticals" like PM, Channel Management, Websites, Accounting, and so on. We have invested heavily in engineering - it...
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Dan K in response to: What are the pros of Ownerrez? Trying to like it.
1 year ago...on, but being able to customize columns has been back-burned for a while.)
The issue is the large number of features we are working on at any point in time. It's not that we don't care about this stuff or drag our feet. It's that we are working on a wide roadmap, ranging across 8 "verticals" like PM, Channel Management, Websites, Accounting, and so on. We have invested heavily in engineering - it...
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Senior Software Developer
2 years ago...am.
As a senior engineer, you'll be a key player in our agile-ish, no-nonsense team. We keep bureaucracy low and focus on rapid iterations with weekly releases, continuous improvement, and getting stuff done. Here's what you'll dive into:
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Build Features End-to-End: Design and develop everything from slick web UIs to robust backend logic, services, and databases using C#, ASP.NET MVC, MySQL, H...
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JTVRs in response to: Amenities
7 years agoI am just pointing out that the amenities are often illogical, unclear, not standardized, favoring rare stuff (raclette, lobster pot) and leaving out common stuff (porch, fire pit) , etc.
Allow customization also (horseshoe pit/quaits)
start perhaps with amenities/real estate features from hotel/real estate/camping sites that are fairly standard (at least for USA/Canada).
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BlueMtnCabins in response to: Providing Streaming TV
7 years ago...Fire sticks (even if I had streaming internet). I practice KISS method... which may not be cheapest per-month, BUT saves me money in time and aggravation - everyone knows how to operate simple DISH stuff and they have channels that they expect. I had to add Hallmark package around Christmas because I didn't have it (go figure) and 2 separate families in 2 separate cabins were requesting it.
I am su...