Search results
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Historic Deposits Pre-July 2022
3 years ago...of past payment and refund transactions that are unrecorded in your OwnerRez account. Where do you draw the line? Where do you begin recording deposits, and if you're not recording all the historical stuff, how do you get rid of it all so that it doesn't show up on the deposits screen?
OwnerRez has created some solutions to help everyone get started as you review your Manually Record Deposits (https...
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Enhanced Surcharges, Discounts, and Add-Ons
9 years ago...al charges, upsells, etc. for guests during checkout. We've gotten a lot of feedback since then. Based on that we designed enhancements that smooth some of the rough spots and add new capabilities.
Stuff that's new:
* Season and booking criteria are now evaluated when showing Add-Ons to guests during checkout. Previously only property criteria was used. Now, all Add-Ons matching the season or seaso...
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Booking.com "Fine Print" items - turn these off via the channel API
1 year ago...over content (photos, amenities, descriptions, etc), and I'm enjoying it.
I noticed this list of "Fine Print" items in the Booking.com extranet, and it's a bunch of random hotel and COVID related stuff. See below.
I wouldn't care, but there's one called "guest must show ID and credit card at check-in" that is turned on for all properties. And this is showing out live on the public guest side....
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Night Columns on Owner Statements, Door Lock Cleanup, Bug Fixes
4 years ago...issues, look back at previous blog posts or the email messages that were sent directly to you with instructions on how to fix these issues. Door code cleanup
Have you been annoyed by any door lock stuff recently? Well, we have! We've been building a list of stuff to tweak, and this past week we knocked out a bunch of it.
First, we noticed a situation where you couldn't set a manual code on a blo...
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White-Label Branding for Portal Access, Custom Property Terms, Forum Watches, Property Info Rates, Widget Loading, GuestSmiles
4 years ago...sly accepted, the My Properties counter doesn't update. Also, the counts show the previous status to the requester, and the counts only go up, they never subtract. We hunkered down and cleaned this stuff up.
Pets in inquiries from Cottages in Canada. We support inquiry parsing for a wide variety of small and regional listing sites (/support/articles/regional-listing-sites) . When guests send inq...
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Airbnb Messages Inbox, seeing owners, merging cancelled bookings, channel amenities for cleaning
6 years agoIt's Wednesday, so let's talk updates!
This past week, we released a small part of the "long term stuff" I referenced last Wednesday. But what long term stuff, you say??! Think messaging. Think hosted sites. Think texting. Yeah okay, texting is kind of part of messaging.
In the next few weeks and months, you'll see that area grow more and more. There are some exciting things going on with Host...
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New OwnerRez pricing for 2023
4 years ago...you, this will be a huge time-save and bring a lot of value to your existing OwnerRez account. 2023 Roadmap
So what does the future look like at OwnerRez? More of the same, but also more of other stuff!
* PM and Accounting work are continuing at full speed. I documented the deposit and Airbnb stuff above, but we are also working on delivering a Year-End report for PMs/Owners before the end of 20...
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Tags, Myriad SMS & Messaging Updates, Door Codes for Blocked-Off Time, Better iCal Matching and 20+ Bug Fixes
6 years ago...article sidebar to auto-shrink except for the current category.
Now let's talk messaging!
Most OwnerRez clients have not yet seen or experienced the new SMS feature, so I apologize for mentioning stuff you may not be able to see yet! 😇 But oh well, here I go anyway...
If you have more than one SMS number on your account, it was previously picking the default number. You can now see, and select...
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Brad O in response to: Anyone used Boostly for a website and marketing to drive guest towards it for direct booking?
1 year ago...make all those updates in there too, if you want your website to match. Otherwise your website will not update. If you’re ok with this, then there’s no issue here. However, I just don’t need more stuff to do.
(6) Their “CRM” which comes with the website, is basically a command center/dashboard which is supposed to control (and automate) all of your email marketing, social media, and bl...
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Paul W in response to: Are message templates actually really seriously not available from the new unified inbox?
1 year ago...inbox) under the covers.
Right before release, we discovered an issue and yanked the bottom out to not create confusion. The engineering work to put it back is already under way, along with some stuff to make it better.
Apologies for the heartburn, but it'll be fixed extremely soon.
Anything else you see in the new inbox that is causing problems? We have a lot of feedback already, but neve...
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BlueMtnCabins in response to: What are the pros of Ownerrez? Trying to like it.
1 year ago...s (listing site)
9) On top of this, no ability to organize templates into folders. It's a hot mess.
10) No ability to use many basic tag automations. We're forced to use zapier for such basic stuff. not clear what "basic tag automation" is for you. I have tag automations to send cleaners a reminder for same-day turn days, send me a text reminding me to set thermostats, send guests a suggestion...
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Dan K in response to: What are the pros of Ownerrez? Trying to like it.
1 year ago...s (listing site)
9) On top of this, no ability to organize templates into folders. It's a hot mess.
10) No ability to use many basic tag automations. We're forced to use zapier for such basic stuff. not clear what "basic tag automation" is for you. I have tag automations to send cleaners a reminder for same-day turn days, send me a text reminding me to set thermostats, send guests a suggestion...
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Paul W in response to: What are the pros of Ownerrez? Trying to like it.
1 year ago...on, but being able to customize columns has been back-burned for a while.)
The issue is the large number of features we are working on at any point in time. It's not that we don't care about this stuff or drag our feet. It's that we are working on a wide roadmap, ranging across 8 "verticals" like PM, Channel Management, Websites, Accounting, and so on. We have invested heavily in engineering - it...
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Dan K in response to: What are the pros of Ownerrez? Trying to like it.
1 year ago...on, but being able to customize columns has been back-burned for a while.)
The issue is the large number of features we are working on at any point in time. It's not that we don't care about this stuff or drag our feet. It's that we are working on a wide roadmap, ranging across 8 "verticals" like PM, Channel Management, Websites, Accounting, and so on. We have invested heavily in engineering - it...
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Sloanish in response to: Integration With Happy Guest
1 year ago...s for rental agreements (Part of OR process)
* Processes security deposits effortlessly (Part of the OR process)A guidebook would be nice but not if it comes with all of this other duplicative stuff.
I want OR to do it all and not have to bolt on all of these other apps.
I wonder if OR just wants to check another box (integrations) at the expense of really evaluating whether the App inte...
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Chris Hynes in response to: Portal access for owners and staff released!
9 years agoYep! We'll be adding a cleaning date as part of our next update to PM and the portal stuff. Fear not, the cleaning date itself on the booking will be part of the base package.
The PM/housekeeping package will get an additional workflow around the cleaning date where a cleaner can be assigned to a booking, the owner or cleaner can set the date, and then the cleaner can accept the cleaning and mark it...
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Glenn Moore in response to: Portal access for owners and staff released!
9 years agoYep! We'll be adding a cleaning date as part of our next update to PM and the portal stuff. Fear not, the cleaning date itself on the booking will be part of the base package.
The PM/housekeeping package will get an additional workflow around the cleaning date where a cleaner can be assigned to a booking, the owner or cleaner can set the date, and then the cleaner can accept the cleaning and mark it...
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BlueMtnCabins in response to: Providing Streaming TV
7 years ago...Fire sticks (even if I had streaming internet). I practice KISS method... which may not be cheapest per-month, BUT saves me money in time and aggravation - everyone knows how to operate simple DISH stuff and they have channels that they expect. I had to add Hallmark package around Christmas because I didn't have it (go figure) and 2 separate families in 2 separate cabins were requesting it.
I am su...
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Paul G in response to: Min night stay per Season
10 years ago...m nights and minimum holiday nights. Since you have blank in holiday nights, and President's day is that weekend, it's picking up the holiday blank and overriding the normal minimum.
All logical and stuff from a computers point of view, but it doesn't make much sense in the real world.
I've got a fix going in with our new prorate engine to make the min holiday nights be same or greater than minimum n...
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JTVRs in response to: Amenities
7 years agoI am just pointing out that the amenities are often illogical, unclear, not standardized, favoring rare stuff (raclette, lobster pot) and leaving out common stuff (porch, fire pit) , etc.
Allow customization also (horseshoe pit/quaits)
start perhaps with amenities/real estate features from hotel/real estate/camping sites that are fairly standard (at least for USA/Canada).