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  • Core Concepts » Deposits

    ...of past payment and refund transactions that are unrecorded in your OwnerRez account. Where do you draw the line? Where do you begin recording deposits, and if you're not recording all the historical stuff, how do you get rid of it all so that it doesn't show up on the deposits screen?

    OwnerRez has created some solutions to help everyone get started as you review your Manually Record Deposits (https...

  • Messaging » Channel Messaging

    ...ates calendar view
    * Any Comments added by the potential Airbnb guest
    * Inquiry Activity

    For complete information, see the Inquiries () section of the Airbnb inquiries, Special Offers, Request to Book, Pre-Approvals () support article. Activity Timeline...

  • Blog

    ...er in a new "Booking Window & Duration" section. We hope this clarifies which time options are available for Airbnb.

    Learn more by reading the Request to Book (/support/articles/air-inquiries-and-stuff#rtb) section of the Airbnb inquiries, quotes, special offers, booking requests, pre-approvals (/support/articles/air-inquiries-and-stuff) support article. Full Legal Cancellation Policy Added to G...

  • Blog

    ...ests happy; keep them coming back; make them want to refer you to their friends and family. They are far less likely to do these things after an awkward confrontation over damages.

    Make sure broken stuff is actually acknowledged and addressed.

    Let's face it - knobs and dishes break, walls get dented and scratched, towels and sheets get stained. And even worse than having to fix these things is not...

  • Forums

    CSS won't work in emails, Rich. Virtually every email program on the planet (Gmail, Outlook, Apple, Android) all strip that stuff out. Even a lot of normal HTML gets removed. Are you trying to create a warning box or alert or something?
  • Blog

    ...the weeds on that part first.

    Before Inbox cleanup, we've had to clean up messaging features (like Autoresponder) and work our way through some of the side features so that we can get to the main stuff.  That, too, has already been underway for a while.

    Our PM system has a large V2 about to drop that we've been working on for 2 years which changes a number of significant things around commissio...

  • Blog

    ...- it's the same as every other lock integration.

    Here's a quick pic of us testing it:

    (Ignore the purple buttons. That's extra stuff that only OR staff can see.)

    We created two different locks and associated them with the same property and set "random" as the code generation setting.  We created a booking, and, as you can see,...

  • Blog

    .../347379669) – Nov 1, 2023 3:16 PM (UTC)

    We are changing it to use the name.  The feedback on that has been overwhelming and the use case is pretty obvious.  The OwnerRez engineer working on lock stuff is already actively working on putting that in place.

  • Forums

    I have a similar issue that this or a similar solution might work for...However, I use PriceLabs to handle pricing so that may be a nonstarter here, depending on how this stuff feeds to the different channels (especially Airbnb). 

    I am trying to prohibit check in/out on Saturdays...my new cleaner wants one day off per week...Plus I'd prefer if guests didn't split my weekends.

    This seemed simple...

  • Forums

    Yep, that's the best way to do that for now. We've got some ideas about how to make more general event blocks for stuff like this or general prep time rules on the todo list.
  • Forums

    ...all)
    sleeps
    No pets/yes pets
    WiFI
    Security cameras
    Grill
    patio/deck furniture
    Firepit
    bathrooms (number and icon)
    dinning for (number)
    Central heat/ac
    family friendly
    parking (nbr of cars)


    Other stuff?
    you can see similar list on my site but it is not very flexible and icons don't necessarily match the VR

  • Forums

    ...booking for this Friday. Went today to see why I haven't received a signed rental agreement and discovered my email was never sent even though it is set up as a trigger. Went reading through the help stuff and saw this

    "If you are using an API connection to Airbnb, TripAdvisor, CanadaStays, or Booking.com - the API connection will not give you the guest's real email address. They only give you a fa...

  • Forums

    Look at the FontAwesome stuff. There's a zillion of them and they are better than icons - they're actually web "fonts" so you can increase their size or color perfectly by just specifying HTML attributes.
  • Forums

    We got delayed on this because our HomeAway API integration took a bit longer than expected. That's in beta now and releasing in a couple weeks, so the SMS stuff will be coming very soon!
  • Forums

    I'll have a look at this. Can you send me the link for the VRBO iCal in question? I believe they're changing up some stuff with that sync, so we may need to adapt on our end.
  • Forums

    ...t will come back to OwnerRez.

    We have a long-planned update coming (no ETA) to unify the messaging around the guest conversation and provide 2 way email there along with your other SMS and channel stuff. The inquiry records will come into there as well.

  • Blog

    every time I read the "best cities" type of stuff, I chuckle. Who TH will buy in Cleveland as a VR? People are fleeing big cities in droves for a number of reasons. And several places on the list I have never even head of.. and probably neither did the tourists.
    Climate emergency? it is mostly called "weather". On the other hand, they should get busy stopping CHINA, not Oregon, from polluting, if the...
  • Forums

    No movement yet - sorry. We're hot on a bunch of other stuff right now like channels, QB, SMS and TI. Channels are 75% of it. Lots of small tweaks and adjustments as well. We do about 3-4 minor releases every *week* around here. 😜
  • Forums

    That actually exists already, though it's a bit buried. Go to the property > calendar import > click the calendar import (VRBO or Air) and then click the Sync Now button. To be clear, this is only for pulling stuff INTO OwnerRez, not pushing out to other sites.
  • Blog

    Lydia - I've done the same but only $100. I guess I'm self-insuring on this stuff and not worrying too much about it. Thanks for clarifying that this insurance is for owners ;-)