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  • Messaging » SMS Messaging

    ...hing is sent to any government. While there are government rules in the US about adopting Brands and A2P sending, the information we submit is only used by our SMS carrier to prepare your "Caller ID" stuff with the carriers. We cannot say what happens to it beyond that, but OwnerRez does not transmit anything to any governing bodies, which we would not do based on our Privacy Policy (
  • Core Concepts » Guests » Managing Contacts

    ...want the option to remove guest contacts. OwnerRez supports both options.

    OwnerRez users cannot delete guests or Airbnb Special Offers () (quotes) created through an Airbnb channel integration connection.

    All guest information you put into OwnerRez is yours to keep or delete. For more information, read our Frequent...

  • Core Concepts » Bookings, Quotes, Inquiries » Bookings

    ...ort/articles/cancelling-a-booking#ha-vrbo-non-api-ical-cb) .

    Option 3:

    Another option is to just give the guest a $10 special offer () on the new property and manually adjust all the pricing in OwnerRez to match the true price.

    NOTE: This only works for moving Airbnb channel-integrated bookings between properties t...

  • Updates & Archives » Changelog » 2021

    ...QA for one property
    * Added option on discount codes to allow combining with other non code discounts
    * Added message on Airbnb listing delete to clarify option
    * Fixed issue where owner "used on" stuff doesn't update after deleting property > owner configuration
    * Fixed Quote & Email button to return to the correct "quoted" location
    * Added support for manually sending SMS triggers and templates...
  • Core Concepts » Bookings, Quotes, Inquiries » Bookings

    These days, many guests are used to ordering stuff online with no human interaction. They expect the same for booking their vacations - they want to be able to just fill out a form, provide their credit card, click OK a few times, and bam! They're booked.

    Some property owners want more personal interaction with their guests, though, and do not want to allow Instant Booking. Let's see how you can cont...

  • Blog

    ...🐪 Although, I'm getting this out late, so it's probably already past Hump Day for our European and Asian users.

    Last week, we mostly worked on major updates that aren't quite finished - long term stuff - but there were a few things that went out, so let's take a second to go over them...

    * New Features
    * Enhancements & Tweaks
    * Bug Fixes New Features

    There is now a Channel Rate Tester tool (...

  • Blog

    ...rd Party Alerts will continue to work as they do now, and we will make sure to cleanly migrate the existing ones to trigger events in future months, but you can already start crafting your own custom stuff using trigger events now.

    Available PropertyFieldCodes

    Have you ever wished that your email messages automatically showed the guest what properties wereavailable when they request unavailable tim...

  • Forums

    ...to make it work.)

    2.  Logs...we would like to have OR capture the logs from the lock and have them available on the lock page... similar to perhaps what you do with the credit card authorization stuff...  in particular we are looking for every time the lock is unlocked or autolocked.   This is a security thing for us.   Needing to know who is going in and out and when.

    3. Notification if the d...

  • Forums

    ...these things we have addressed with manual solutions or with an integration we created with Twilio and I know we could go further with Twilio -> Zapier -> OR but ultimately we would like to see this stuff in OR so we didn't have to develop that type of solution.
  • Forums

    @Chris: You're right about certain things like push notifications or camera integration (for cleaning checklists) though camera stuff can actually be done with regular web app. To bridge the gap on push notifications, we've kicked around the idea of having System Alerts go from email to text (or both) so that you get a text message instantly for certain things. That would help and make it so we didn'...
  • Forums

    The fix has been released (last week), along with a ton of other stuff:
  • Blog

    Yep—I’d love to see triggers for Airbnb messages. A lot of the stuff I email to the proxy now (checkout reminders and instructions, etc.) is better suited to the Airbnb message stream. Hope that’s coming soon!
  • Forums

    ...gement-third-party-middle-channel-managers
    I think the only channel that will matter (that Ownerrez does not already have) will be Google vacation rentals (or they fall under hotels?). All the other stuff is either redundant or fluff with no added value.
  • Forums

    ...They get 150/month per property flat regardless of cleaning for doing the above. The better cleaners value this position. They have 3 or 4 properties on the same street so they can group the above stuff together - easy money. Most of them are married and both husband and wife and maybe a grown child or two helps as part of the "team" so one person isn't doing it all all the time.

    It helps to have...

  • Forums

    ...ssociate Hulu with a cheap, possibly failing version of Netflix. Would totally have picked a streaming service that was called "Streaming Cable TV" or something that made it seem like it had all the stuff that cable people like.
  • Forums

    Good, but that was one of nine property pages. The others are the same. I just couldn't figure out where to put that line. Is there a way to directly update stuff like that or the HTML on a hosted website without getting crazy?
    Where did you put it?
  • Forums

    ...guest replies, their reply goes back to you directly, not to OwnerRez. We do this on purpose to keep the communication between you and the guest. We have designed and worked on some "Unified Inbox" stuff but it's been back burner'd several times. It's a major undertaking and not necessary for a lot of users. It's something that needs a lot of work to really get right and be useful, otherwise it jus...
  • Forums

    ...at, too.

    Each step, just one at a time, step by step, get it properly set up and only then do I move on to the next one.

    The other change to my technique is that I set aside a time to work on my OR stuff (I have a real job), I open an email and as I go through my project I type up all my questions and when I am done for the evening, I send the email and know I will likely have my answers within 24 ho...

  • Forums

    ...pays in full. They can't do that without your interaction, so you'll always have a decision point of "guest wants to pay in full... let me charge them and then go skip the reminder email".

    We've got stuff in the works for making the skip auto -- eventually you'll be able to go into the trigger and do something like add criteria of "only send if amount due > 0" so that it is date and rules based, but w...

  • Forums

    ...hink is highway robbery, so I no longer recommend them. But unless you have a crazy amount of bureaucratic red tape in your jurisdiction, it's just a bit of paperwork and waiting for them to send you stuff back and well worth the ultimate flexibility that API integration with Vrbo offers.