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OwnerRez

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  • Videos

    Channel Management Overview
    3 weeks ago

    ...ng else that Airbnb and Vrbo support in their message system - all from OwnerRez.

    Users can also prepare and send Airbnb special offers () via the Airbnb messaging system.

    We are working towards a long-term goal of having a global unified inbox for all first-class distribution channels, and our goal is to support both...

  • Support Center

    Combined properties with mutual blockoff/lockoff
    3 weeks ago

    ...toplay)

    The webinar linked above refers to changing a mutually blocked property change for an Airbnb booking, aka an Airbnb Alteration () , which is a separate process, but the process remains the same in OwnerRez

    To change that in OwnerRez, we recommend the following process.

    * Navigate to the specific Booking > Cha...

  • Support Center

    Changing Charges
    2 months ago

    ...n the seasons, rates, surcharges, and taxes you have entered.

    Changing charges for Airbnb bookings should be handled via special offers () .

    Those are only the default charges, though, at any point, you can change the charges to override the amount. Maybe you want to add an extra cleaning fee or subtract a last-minute...

  • Support Center

    Where's Everything Else?
    3 months ago

    As you go through our initial Setup Interview, or after you're finished, you might wonder where some other feature or setting is.

    I only entered a nightly rate, you might think. What about extra ad

  • Support Center

    Moving a Booking to a Different Property
    4 days ago

    ...ort/articles/cancelling-a-booking#ha-vrbo-non-api-ical-cb) .

    Option 3:

    Another option is to just give the guest a $10 special offer () on the new property and manually adjust all the pricing in OwnerRez to match the true price.

    NOTE: This only works for moving Airbnb API bookings between properties that are in the...

  • Support Center

    Update March 22, 2021
    3 years ago

    ...QA for one property
    * Added option on discount codes to allow combining with other non code discounts
    * Added message on Airbnb listing delete to clarify option
    * Fixed issue where owner "used on" stuff doesn't update after deleting property > owner configuration
    * Fixed Quote & Email button to return to the correct "quoted" location
    * Added support for manually sending SMS triggers and templates...

  • Support Center

    Instant Book vs. Request-to-Book
    3 weeks ago

    These days, many guests are used to ordering stuff online with no human interaction. They expect the same for booking their vacations - they want to be able to just fill out a form, provide their credit card, click OK a few times, and bam! They're booked.

    Some property owners want more personal interaction with their guests, though, and do not want to allow Instant Booking. Let's see how you can cont...

  • Support Center

    Airbnb Taxes
    5 months ago

    ...s it -- the tax will now be pushed to Airbnb as a custom pass-through tax.
    * Repeat with any additional taxes you have to collect - each individual separate tax authority needs its own entry.

    👉 Stuff to watch out for:

    * If you switch to custom taxes, you must configure all of your taxes with the appropriate criteria. Make sure to check the options on the tax page in Airbnb and on the tax dashbo...

  • Blog

    Hey, did you know that we...?
    7 years ago

    ...ing them to even send an email?

    Want to allow wide-open inquiries for even no-date requests?

    Check out the widget settings now. There are a lot of new options.

    That's it for now

    Lots of other stuff going on, but I wanted everyone to know about these specific feature updates so that you can go make them work for you right away.

    As always, if you've seen other change in the system and have ques...

  • Forums

    Paul W in response to: Reports Improvements: How to see Net Total minus taxes and host fees?
    4 weeks ago

    That's a great list!  Thanks for detailing that.  Several of those things, we already know about and plan to add.  In general, we are planning to do a lot of of accounting work in 2022, so stuff like this is great to be talking about!

  • Forums

    Shawn H in response to: Reports Improvements: How to see Net Total minus taxes and host fees?
    4 weeks ago

    News on which piece in particular? 2022 did bring some big accounting things.

    We are currently pushing hard on large PM work (which includes how expenses are handled and also includes some reporting changes), other accounting things, and lots of other stuff.

  • Forums

    Manel S in response to: Thermostat Integration
    5 months ago

    ...perties fully on the App and it has been GREAT - before I had a Centralite keypad with MyQ and RBoy which is now not possible.

    I have had a couple of calls with support they have some really cool stuff coming down the pipe... like OR they launch new features monthly and sometimes more often.

    They don't have Daikin integration yet but will likely come soon if the Thermostat feature takes off......

  • Forums

    Sam Westcott in response to: Auto-send quote option - only to certain inquiries
    7 years ago

    ...Air (which pretty much everyone does) you will have to get used to accepting Book Now requests and using their message thread.

    * We are working on tools to work WITH the message thread and Book Now stuff that they send.

    * It is more important than ever to export your records out as the walled gardens put up their high walls

  • Forums

    Chris Hynes in response to: Trigger for Check In email including check in date/time, do's/don'ts
    4 years ago

    Awesome!

    Yep, on the logged in site on your booking area it only searches the bookings and stuff in your account.

    To search support articles, forums, and blog posts, use the search box in the support area: Yes, we know we need to put that at the top of the screen here :-)

    Sounds like you already found everything you need, but here's an article about doing pre-arriva...

  • Forums

    Paul W in response to: costs per property fields addition
    5 years ago

    ...on. We do not ever plan on being a full double-entry bookkeeping product, so things like Profit & Loss and Balance Sheet wouldn't ever be able to be produced. Our Expense, Deposit and Bank Account stuff is meant to be a way to track things for PMs that need to bill them back to owners or be reimbursed, not as the accounting system.

  • Forums

    Paul W in response to: Kaba locks support
    5 years ago

    Sorry for the lack of response here. No ETA or news on Kaba yet. It's on our dev roadmap for 2019 for sure, but we have to get some other stuff combed out of our hair here first.

  • Forums

    Paul W in response to: Channel bridge
    5 years ago

    ...te - guest email, phone, charges, payments and more. You want all that in OwnerRez so you can manage bookings directly without logging ina nd out of channel constantly, and you want your down-stream stuff (reports, search, QB integration, etc) to be accurate across all bookings whether channel or not.

    Channel Bridge is a work in progress and it will be for a long time. It's a fairly difficult proble...

  • Forums

    North Bend Escap in response to: OwnerRez - Resort Cleaning App Interface Details
    2 years ago

    Hi Paul,

    Thanks, that sounds great. No issue with the delay. We're working on the PM and finance stuff at the moment. At some point within the next month, we'll need to set up a demo with them and get a free trail as their website (probably on purpose) contains very little real information. We thought that we'd check what you know first about the interface before going that route since OwnerRez ha...

  • Blog

    Chris Hynes in response to: Gallimaufry of June enhancements
    7 years ago

    ...internet, firewood, mountain, forest, waterview, waterfront. I need to write an article about how all that works for this one -- the other widgets are pretty self explanatory but the search picks up stuff from many different areas.

    Adding more buttons is something we will be doing for sure, but as you know we like to start small, see what the different use cases are, and then iterate from there. At a...

  • Blog

    Glenn Moore in response to: Custom fields for email templates
    11 years ago

    That is awesome. I have already started to use the fields to store lockcode information and other stuff. Once the email system is enhanced with workflow rules on events and dates related to the booking, then life will be even better. This is a damn fine site - I consider myself lucky to find it!