Search results
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Airbnb Common Issues & Questions
1 week ago...effect at the original booking.
* Have the guest inquire about new travel dates. If the host desires, the host can send a special offer () in which the new booking charges include a credit for some portion of the old booking payment. The new cancellation policy for the new dates will only apply to the amount of any new c... -
Change Charges
5 months ago...ctly on the Airbnb platform via alteration requests () , and quotes are handled via special offers () . -
Pricing Preferences, Security Safeguards, Message on Renter Agreements, Rate Widget Months, and Bug Fixes
4 years ago...I'm talking about these things:
Yep, those things. And yes, we've known about it too. To make matters worse, as you keep clicking stuff, new pop-over cards would open even though the old ones didn't close. You had to click on the same link as before to close a single card. We finally had enough and fixed this. It is much easier no...
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Create quotes (or check rates) quickly right from the ribbon!
10 years ago...me you look at your ribbon calendar, you'll notice that a little green button appears as you hover over the empty cells.
Give that a little click, and bam - up pops a quick quote box witha bunch of stuff prefilled for you including the rates and any rules or warnings that might prevent the guest from booking.
You can edit the quick quote and instantly see the rate and rules change.
Just hit the E...
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Calendar not showing new bookings?
14 years ago...efresh, you should not need to do this ever again.
Also in this release, a number of email changes were made that will be explained later by Sam. If you click on the Email menu, you'll see the new stuff. We went ahead and released the email changes as well since they were ready to go out.
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Cynthia1067 in response to: The First Ever OwnerRez Work In Person Week!
1 week agoI love it when you “kids” figure out stuff we old people knew all along -
Eric Moeller
7 years agoWould it be stepping over the line to alert people to three free days of webinars from vacation rental industry experts? It is free, and I did this last year. And I didn't sign up for any paid version of it. No I have nothing to do with it. I just got an email about this year's version
Most people can learn a huge amount about vacation rental stuff from this.
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Channel Bridge- " Bridge of Sighs"..
6 years agoI HATE the process in place for the channel bridge...yes, it's probably just me...we go to the extension ( since chrome upgrade those are hidden, btw, and cannot figure out how to get them on my small tablet). Why can't we put all channel bridge "stuff" on one page instead of the extension...then the download...then go to another page to upload...awful. -
verified email
4 years agoI just went through all the steps and spoke to Namecheap and they got all my DNS stuff connected, etc. Everything is showing good.
So.... do I change my email to my business email now? Or do I leave everything in my account as my @gmail.com?
I guess I'm just a little confused how everything needs to be set up.
Thanks!!
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Paul W in response to: VRBO downloads now called HomeAway? Duplicating data?
7 years agoWe are looking into this. A recent change to Channel Bridge was made to help with HomeAway logins and it looks like we may be classifying all VRBO stuff as HomeAway now. This is pending. -
Chris Hynes in response to: How to import (simple) legacy data
7 years ago...sion, I'd set Rent and Total columns to the Total (your column D) and leave the Surcharge/Discount etc columns blank and and then set the HostFee to the commission amount.
- Host fee is used to track stuff like booking site commissions so it's not exactly matching a management fee but it's the best way to keep those separate. If you put in a discount, you'd end up with a lower total showing up in repor... -
Paul W in response to: Setting up a new unit - what sequence to follow
7 years agoGood question. I'd set it up in OwnerRez but not the listing content (descriptions, amenities, photos, location stuff). Then put a basic property record in place so that you can play with it and get rates right or whatever else. Then later fill out your VRBO listing and import that into OwnerRez. If you move to our HomeAway API coming up, we can push your OwnerRez property data into VRBO directly a... -
Chris Hynes in response to: HTML writer
8 years agoWhat sort of software are you looking for? Most should work in terms of pasting HTML into OR, just as long as there isn't any extra stuff like <script> tags. Are you running into an issue? -
Chris L in response to: Are you aware that you pay commision to VRBO for extra sevices you sell to your guests (e.g. airport transfers)?
4 years ago...r 2, the agency only gets commission on 2. TAs sort of take it in the shirt either way, but it is how it has historically been done.
Vrbo really shouldn't be able to grab additional commission on stuff not booked through them. Maybe the OR team needs to go back to Vrbo and bring this up in light of how commissions work with other parts of the travel industry? Ultimately, it's OR that reports the re...
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Celine in response to: Sum of Tax
7 years ago...OwnerRez provides) as I have to remit to the mountain and remit to Revenue Quebec.
Works great right now in my spreadsheet set up but I'm adding a second property in that area and would love it if stuff was more automated.
Thanks!
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Paul W in response to: Correct way to handle vacation rental payments in Quickbooks (not integrated with OR) ?
5 years ago...invoice for each payment)? Also, can you elaborate what you mean by the final "close out" invoice you specify? What exactly is this?
Not yet. We've been hunkered down on messaging, website and PM stuff since then. We do plan on working on QB updates throughout 2021, but no ETA yet.
The difference in model is basically that income isn't realized until the booking actually arrives and the money i...
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Chris Hynes in response to: Min night stay per Season
10 years ago...m nights and minimum holiday nights. Since you have blank in holiday nights, and President's day is that weekend, it's picking up the holiday blank and overriding the normal minimum.
All logical and stuff from a computers point of view, but it doesn't make much sense in the real world.
I've got a fix going in with our new prorate engine to make the min holiday nights be same or greater than minimum n...
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April in MB in response to: VRBO Commission Fee For More Accurate Reporting
4 years agoSurely there’s some way we could turn on a fee calculation that auto populates for VRBO bookings. This repetitive manual stuff is so 2010. -
Paul W in response to: Airbnb Makes It Harder To Email Guests, Adds Last Min. Discount, Expedia Dumping HomeAway & Officially Going "Vrbo" Everywhere
6 years ago...pumped out of the factory right now.
EDIT: Maybe you knew about that and you're referring to deeper integration - like automating triggers for that. Very high on our To Do list. we have some great stuff dropping in the next couple weeks but unified inbox, SMS and website changes are very much front and center.
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Paul W in response to: OwnerRez App
6 years ago@Chris: You're right about certain things like push notifications or camera integration (for cleaning checklists) though camera stuff can actually be done with regular web app. To bridge the gap on push notifications, we've kicked around the idea of having System Alerts go from email to text (or both) so that you get a text message instantly for certain things. That would help and make it so we didn'...