Support Center
...n the seasons, rates, surcharges, and taxes you have entered.
Changing charges for Airbnb bookings should be handled via special offers () .
Those are only the default charges, though, at any point, you can change the charges to override the amount. Maybe you want to add an extra cleaning fee or subtract a last-minute...
Support Center
As you go through our initial Setup Interview, or after you're finished, you might wonder where some other feature or setting is.
I only entered a nightly rate, you might think. What about extra ad
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...s it -- the tax will now be pushed to Airbnb as a custom pass-through tax.
* Repeat with any additional taxes you have to collect - each individual separate tax authority needs its own entry.
👉 Stuff to watch out for:
* If you switch to custom taxes, you must configure all of your taxes with the appropriate criteria. Make sure to check the options on the tax page in Airbnb and on the tax dashbo...
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Blog
...now, we've been working on nuances in the core quote and booking engine, tightening up the workflow and doing loads of testing. Those items have been fully hammered down, and now we're on to the new stuff.
Our list of new features and enhancements is quite large, over 150, and our beta users have provided a few more on top of that.
As the new year emerges, we're working hard on the list. Here are s...
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Last night, we released an update that changed the login, register and reset-password pages; and fixed several minor bugs.
Changes to the Login, Register, Reset Stuff
Besides tweaking the design on the login pages to match previous updates, the login pages now uses a uniform login process that combines the application and website.
To simplify, after the next release (0.7.3) users will have one login...
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...g Fixes
Always process Travel Insurance. We have a "Confirm and Finalize" page where users often go to make 'pending' bookings permanent. The confirm page runs the guest's card and does a bunch of stuff including processing Travel Insurance requests. However the user can bypass this by going to the payments area and just running the guest's card directly. When they do that, the booking's 'pending' s...
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...showing for some reason. Fixed!
Make widget help article link clickable again. In the widgets area, there's a link to our support articles that explains how to use the Embed Code and other widget stuff. The link was hidden by something over top of it, but all better now!
Quoting historical dates? We strive to stay out of your way as much as possible, but we also try to be helpful when appropria...
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...ing them to even send an email?
Want to allow wide-open inquiries for even no-date requests?
Check out the widget settings now. There are a lot of new options.
That's it for now
Lots of other stuff going on, but I wanted everyone to know about these specific feature updates so that you can go make them work for you right away.
As always, if you've seen other change in the system and have ques...
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This really doesn't help when none of this shows in the calendar we are viewing when we are creating quotes!!!!!
I need to see this stuff when I'm preparing quotes for guests. I also need to see availability for ALL of my properties, and to be able to prepare multiple quotes for multiple properties in response to a single inquiry.
While we're on the subject...
Could we please have the facil...
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...uld be willing to be a tester if OR ever wanted to do that. I just don't think a lot of people have Vera/Zwave, (which is admittedly a more techie lock solution than the pre-packaged - simple-to-use stuff you get from August lock, and other home depot / Rona purchased hardware).
Gelnn
Hmmm....
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...ey guys,
Sorry for the delay on this. I wanted to discuss internally because our RemoteLock support is kind of up in the air right now. We support the "old methods" really well but some of the new stuff we don't. As it happens, we are in the middle of upgrading our RemoteLock support to handle their newer APIs and we are adding Kaba as well.
We would like to support Vera and Zwave but it's more co...
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None of the reports per-se have the listing site reservation number on them but there is a data export that has it.
Go to the Bookings tab and go to List view, then use the Export button in the top-right to export to Excel. That will include the reservation number (and a ton of other stuff about the booking).
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...te - guest email, phone, charges, payments and more. You want all that in OwnerRez so you can manage bookings directly without logging ina nd out of channel constantly, and you want your down-stream stuff (reports, search, QB integration, etc) to be accurate across all bookings whether channel or not.
Channel Bridge is a work in progress and it will be for a long time. It's a fairly difficult proble...
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...Air (which pretty much everyone does) you will have to get used to accepting Book Now requests and using their message thread.
* We are working on tools to work WITH the message thread and Book Now stuff that they send.
* It is more important than ever to export your records out as the walled gardens put up their high walls
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Awesome!
Yep, on the logged in site on your booking area it only searches the bookings and stuff in your account.
To search support articles, forums, and blog posts, use the search box in the support area: Yes, we know we need to put that at the top of the screen here :-)
Sounds like you already found everything you need, but here's an article about doing pre-arriva...
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