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  • Videos

    ...ng else that Airbnb and Vrbo support in their message system - all from OwnerRez.

    Users can also prepare and send Airbnb special offers () via the Airbnb messaging system.

    We are working towards a long-term goal of having a global unified inbox for all first-class distribution channels, and our goal is to support both...

  • Support Center

    ...toplay)

    The webinar linked above refers to changing a mutually blocked property change for an Airbnb booking, aka an Airbnb Alteration () , which is a separate process, but the process remains the same in OwnerRez

    To change that in OwnerRez, we recommend the following process.

    * Navigate to the specific Booking > Cha...

  • Support Center

    As you go through our initial Setup Interview, or after you're finished, you might wonder where some other feature or setting is.

    I only entered a nightly rate, you might think. What about extra ad

  • Forums

    ...y after 3 days after 5 days after and so forth it was first quoted, this would increase our bookings a lot. I used to have a high-school kid hired that would just go through the quote list and resend stuff that had been quoted in the last 3 or 4 days and he would look to make sure there was still availability on that unit, and if not he would do a new quote on a unit that was available. Then start send...
  • Blog

    ...now, we've been working on nuances in the core quote and booking engine, tightening up the workflow and doing loads of testing. Those items have been fully hammered down, and now we're on to the new stuff.

    Our list of new features and enhancements is quite large, over 150, and our beta users have provided a few more on top of that.

    As the new year emerges, we're working hard on the list. Here are s...

  • Blog

    Last night, we released an update that changed the login, register and reset-password pages; and fixed several minor bugs.

    Changes to the Login, Register, Reset Stuff

    Besides tweaking the design on the login pages to match previous updates, the login pages now uses a uniform login process that combines the application and website.

    To simplify, after the next release (0.7.3) users will have one login...

  • Blog

    ...showing for some reason. Fixed!

    Make widget help article link clickable again. In the widgets area, there's a link to our support articles that explains how to use the Embed Code and other widget stuff. The link was hidden by something over top of it, but all better now!

    Quoting historical dates? We strive to stay out of your way as much as possible, but we also try to be helpful when appropria...

  • Blog

    ...g Fixes

    Always process Travel Insurance. We have a "Confirm and Finalize" page where users often go to make 'pending' bookings permanent. The confirm page runs the guest's card and does a bunch of stuff including processing Travel Insurance requests. However the user can bypass this by going to the payments area and just running the guest's card directly. When they do that, the booking's 'pending' s...

  • Blog

    ...ing them to even send an email?

    Want to allow wide-open inquiries for even no-date requests?

    Check out the widget settings now. There are a lot of new options.

    That's it for now

    Lots of other stuff going on, but I wanted everyone to know about these specific feature updates so that you can go make them work for you right away.

    As always, if you've seen other change in the system and have ques...

  • Forums

    This really doesn't help when none of this shows in the calendar we are viewing when we are creating quotes!!!!!

    I need to see this stuff when I'm preparing quotes for guests. I also need to see availability for ALL of my properties, and to be able to prepare multiple quotes for multiple properties in response to a single inquiry.

    While we're on the subject...

    Could we please have the facil...

  • Forums

    ...uld be willing to be a tester if OR ever wanted to do that. I just don't think a lot of people have Vera/Zwave, (which is admittedly a more techie lock solution than the pre-packaged - simple-to-use stuff you get from August lock, and other home depot / Rona purchased hardware).

    Gelnn

    Hmmm....

  • Forums

    None of the reports per-se have the listing site reservation number on them but there is a data export that has it.

    Go to the Bookings tab and go to List view, then use the Export button in the top-right to export to Excel. That will include the reservation number (and a ton of other stuff about the booking).

  • Forums

    ...Air (which pretty much everyone does) you will have to get used to accepting Book Now requests and using their message thread.

    * We are working on tools to work WITH the message thread and Book Now stuff that they send.

    * It is more important than ever to export your records out as the walled gardens put up their high walls

  • Forums

    Awesome!

    Yep, on the logged in site on your booking area it only searches the bookings and stuff in your account.

    To search support articles, forums, and blog posts, use the search box in the support area: Yes, we know we need to put that at the top of the screen here :-)

    Sounds like you already found everything you need, but here's an article about doing pre-arriva...

  • Forums

    ...on. We do not ever plan on being a full double-entry bookkeeping product, so things like Profit & Loss and Balance Sheet wouldn't ever be able to be produced. Our Expense, Deposit and Bank Account stuff is meant to be a way to track things for PMs that need to bill them back to owners or be reimbursed, not as the accounting system.
  • Forums

    Sorry for the lack of response here. No ETA or news on Kaba yet. It's on our dev roadmap for 2019 for sure, but we have to get some other stuff combed out of our hair here first.
  • Forums

    ...te - guest email, phone, charges, payments and more. You want all that in OwnerRez so you can manage bookings directly without logging ina nd out of channel constantly, and you want your down-stream stuff (reports, search, QB integration, etc) to be accurate across all bookings whether channel or not.

    Channel Bridge is a work in progress and it will be for a long time. It's a fairly difficult proble...

  • Forums

    Hi Paul,

    Thanks, that sounds great. No issue with the delay. We're working on the PM and finance stuff at the moment. At some point within the next month, we'll need to set up a demo with them and get a free trail as their website (probably on purpose) contains very little real information. We thought that we'd check what you know first about the interface before going that route since OwnerRez ha...

  • Blog

    ...internet, firewood, mountain, forest, waterview, waterfront. I need to write an article about how all that works for this one -- the other widgets are pretty self explanatory but the search picks up stuff from many different areas.

    Adding more buttons is something we will be doing for sure, but as you know we like to start small, see what the different use cases are, and then iterate from there. At a...

  • Blog

    That is awesome. I have already started to use the fields to store lockcode information and other stuff. Once the email system is enhanced with workflow rules on events and dates related to the booking, then life will be even better. This is a damn fine site - I consider myself lucky to find it!