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  • Forums

    ...inbox) under the covers.

    Right before release, we discovered an issue and yanked the bottom out to not create confusion.  The engineering work to put it back is already under way, along with some stuff to make it better.

    Apologies for the heartburn, but it'll be fixed extremely soon.

    Anything else you see in the new inbox that is causing problems? We have a lot of feedback already, but neve...

  • Blog

    ...s for rental agreements (Part of OR process)
    * Processes security deposits effortlessly (Part of the OR process)

    A guidebook would be nice but not if it comes with all of this other duplicative stuff.

    I want OR to do it all and not have to bolt on all of these other apps.

    I wonder if OR just wants to check another box (integrations) at the expense of really evaluating whether the App inte...

  • Forums

    ...perties fully on the App and it has been GREAT - before I had a Centralite keypad with MyQ and RBoy which is now not possible.

    I have had a couple of calls with support they have some really cool stuff coming down the pipe... like OR they launch new features monthly and sometimes more often.

    They don't have Daikin integration yet but will likely come soon if the Thermostat feature takes off......

  • Blog

    True. But the ARDI coverage here is $20 for $1000. This is $29 for $10,000 plus a lot of other stuff.

    HomeAway is trying to get people to elect $49 pdp. This is much better compared to that.

  • Blog

    ...sheets, etc - all are never more than a few hundred bucks at most. Having 10 grand of coverage is pointless if you never use all that.

    PS. Our regular HOI insurance on the houses covers really big stuff with a 500/1000 deductible (and short term renter/liability is specifically mentioned as a named coverage) so anything that would be 10 grand we can cover with that.

  • Forums

    On the Amenities page, is it possible to add several checkboxes. Perhaps under a Green section?

    100% renewable electric provider

    Low flow showers

    Recycle bin

    LED bulbs throughout


    I don't use the

  • Forums

    I actually want to put check in instructions. Front door code, address, etc, so it should be private. But making the other stuff public is a good idea.
  • Blog

    ...others like yourself just want the confirmation and let the housekeeper maintain their own schedule. Cleaning checklists, photo upload to note the state of the property, all of this is on our list of stuff we will be adding eventually. Thanks for the reference on resortcleaning.com -- some good ideas there!
  • Blog

    Yes, Nancy, it's optional. Our features are always optional. We don't force stuff on users - not our style!
  • Forums

    Hi GreenJoe,

    Ah yes, the Airbnb-style stuff. HomeAway has been trying to duplicate what Airbnb does for the past two years. I figured that was what you were referring to. We're not terribly concerned about it, given HomeAway's track-record and their marketbase. FlipKey has recently been walking down the same road. Both HA and FK don't seem to realize that many of their customers don't want to be...

  • Forums

    ...te end changes instantly because it's built on the same infrastructure. All of our security, routing, load balancing, etc infrastructure handles the website end so you never need to worry about that stuff. And your page are always up to date because it pulls directly your OR account.

    With your own third party website (Wix, GoDaddy, Wordpress) you have to manage those content pages on your own. We ha...

  • Forums

    ...template!

    HomeAway strips out a ton of formatting from the email in their effort to block all contact info. They basically convert everything to plain text, and their conversion algorithm can jumble stuff up.

    I had a look at your email template and there was still some hidden formatting in there that might have been confusing the HA system. I stripped every last bit of formatting for you -- AVAILGEN...

  • Forums

    No updates yet - sorry about that! 😥

    We keep having to back-burner stuff like that because of important features that pop up. We just finished a large HomeAway API update for instance which slowed down a bunch of other things. And now we just signed with Airbnb so that will be coming too in the near future, also slowing down some things. There are certain features that we are forced to drop everyt...

  • Forums

    ...r for centralizing guest records so that you can have an actual CRM system and do reports on your repeat guests and up-selling and such. Obviously custom fields for that would have to wait until CRM stuff was actually out. I can tell you that it will probably a good deal of time before that happens.

    There is a lot of focus right now on things like:

    - Auto responders for inquiries
    - Rules (which go...

  • Forums

    Sounds like lots of great stuff!
  • Forums

    ...d template that you didn't intend for everyone in the past to get.

    It sounds like you're looking for a marketing tool to send newsletter type content out. I don't think any of our scheduled sending stuff fits that bill at the moment. I suppose if we allowed you to take a template and do a one-time in-place send to all bookings (or a filtered list of them), that would meet your need. Something to th...

  • Forums

    ...d from OwnerRez to the channel, overwriting whatever may already be there. If you want to add a new property, don't bother to do that in the channel; do it in OwnerRez, and then let OR push all that stuff to the channel when you turn on the API connection for that property, which is what it's going to do anyway.

    2. If you are *not* using an API connection, you can import property listing information...

  • Forums

    ...cessible by link that you can customize with info about the property, lock codes, etc. If we want to get fancy it could have areas for requesting date changes, updating credit cards, all that sort of stuff that'd be nice to give more self service for the guest. Some of those things are already done by channels and we'd have to direct them to the channel on those bookings, but would work for direct book...
  • Forums

    From what I've heard, OR is working on getting channel messaging (i.e. replying through Vrbo, Airbnb, etc.) implemented, so once that goes live, we'll be able to send some stuff there, although rich content like PDF welcome packets and things might still have to go via email, and URLs might get censored (TBD).

    I signed up for Touch Stay (they were a vendor at the Scottsdale Vrbo conference). It was ab...

  • Forums

    I highly recommend talking to Ximplify who we started partnering with for accounting stuff awhile back. We push PMs, large and small, in their direction. Good folks over there who know how to use OwnerRez, QuickBooks and a lot more . We are working with them a lot on expanding our QB integration to many more things and change accounting models to be more correct in general.