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  • Blog

    Kaba for Individual Locks, Airbnb Rate Testing, new PM Owner features, and much more!
    1 year ago

    ...e I'm on the product team, I get to share upcoming product news every now and again. One of those things I'm really excited about is that we're working on overhauling the OwnerRez "Guest Forms." Good stuff!

    In the meantime, because it's a large overhaul, we know we needed to handle cell phones differently on the current forms. The cell phone field is first and that way if people have one number, it's...

  • Blog

    New OwnerRez pricing for 2021
    3 years ago

    ...most of you already pay more than the 20/month minimum, but we have many users that still hover around that price point. Even without Channel Management, that 20/month price point gives you tons of stuff - the world's best calendar import/export engine, widgets, triggers, messaging, CRM, reporting and much much more. But at 20/month.... quality is not sustainable. We are not willing to sacrifice q...

  • Forums

    Ability to "pick and choose" amenities to appear in website widget
    1 year ago

    ...o categories that they feel are relevant on their end, but may not be the right way to display them on an independent website.

    When using the widget, I then had a massive list of poorly organized stuff that was not able to be well-stylized for the site. The only way I found to group things as I wanted in a moderately well-stylized manner was to hardcode my amenities into my site manually. See exam...

  • Forums

    Genas Sierra Inn in response to: ChatGPt integration
    2 weeks ago

    ...ust integrate AI for customer service with another company that already specializes in CRM management and instead focus on using AI to set up channel management, property management, team management, stuff that should be the core competencies of a channel manager / PM system.

  • Forums

    Hello
    1 year ago

    ...the hosted OR website.  We are muddling through the components as we are not html / website creators.  A friend has been helping us to get the site started.  Still a lot to do outside of the "pretty" stuff, but love the ability to check in in this forum and overall the incredible options with using OR.  Thanks!

  • Blog

    Increased bounce messages for Gmail recipients
    3 years ago

    Last night's Google outage is still causing shockwaves through some of their services. Gmail is sending back wrong bounce messages that say stuff like "email address doesn't exist" when in fact they do!

    If you're getting a lot of bounce messages from OwnerRez today, please note that we are watching this and reactivating these email addresses for you.

    When the smoke clears, please look at your Commu...

  • Blog

    Payments by check, pending bookings, Sage integration and more
    12 years ago

    ...ned, this update took a lot more time because of all the areas of the application that it affected.

    You can look at the technical details on the update page, but here's a quick breakdown of the big stuff.

    Accounts can now have multiple payment methods

    Look at your account overview page, and you'll notice that the text is different in the payment methods section. Click through to view your paymen...

  • Forums

    Adjust rate change logic
    1 year ago

    ...e a pricing tool, integrated, those rates change daily, regardless of whether they’re actually booked or not. This leads to big consistency issues in price adjustment. It often tries to do some crazy stuff and I have to manually change rates more often than I accept the new OR generated charges. I see others complain about this a lot in the unofficial OR FB group and would like to see this addressed.

  • Blog

    SMS for Canadian Users, Batch Update Bookings for PM, Airbnb Infants, more Stripe/3DS2 Tweaks
    3 years ago

    ...his to save the Stripe connection right away and then ask for the settings after the fact. That way, if you click away, the Stripe connection is still saved.

    We'll keep our eye on all the new 3DS2 stuff, but if you see something that seems off, let us know right away! Even if you're not a European merchant, keep an eye on your Stripe settings and processing history in OwnerRez and let us know if so...

  • Forums

    Shawn H in response to: Show TAGS on RIBBON VIEW: example; early check in, late check out, owner stay
    1 year ago

    ...s://) added some good stuff. You can now filter for tags on bookings (like you could on the Legacy Ribbon view) but we don't yet show them on the hovercard. That is planned for an upcoming release but not yet in development. Ou...

  • Forums

    Caleb M in response to: Triggering surcharge for Early Check-in/Late Check-out
    1 year ago

    Ken was partially correct, we have similar stuff planned, but nothing that quite tackles what you're looking for. I'd recommend turning this into a FR at this time.

  • Forums

    Rachel P in response to: Inserting a link into text
    1 year ago

    I was unable to get the feature to work and figured out how to do it by mimicking another text with link in the html.   I am no html person, but figuring this stuff out!

  • Forums

    Sid P in response to: Managing VRBO service fee when entering charges
    1 year ago

    Cool stuff.
    It would be great if you had a special way to deal with the ridiculous VRBO/HA service fee as it would always be removed from what we actually get out of the down payment.
    Thanks for the hard work you guys do.

  • Forums

    Chris Hynes in response to: Booking.com
    6 years ago

    ...fore arrival. They've got a pretty rich settings section for that, so some folks will do 30% nonrefundable on booking, the remainder 30 days before arrival, cancellation until 30 days before arrival, stuff like that.

  • Forums

    Chris Hynes in response to: Ecommerce Tracking
    7 years ago

    ...re by adding your GA ID in the Google Analytics Tracking section of your profile (under Advanced Tools).

    That will trigger pageviews and events on widgets and bookings.

    We don't have the e-commerce stuff hooked up, but it's something we could add. What are you looking for there, exactly? A transaction sent on booking confirm page, with items for each charge lineitem?

  • Blog

    ShenRent in response to: How Marina's Edge uses Analytics to Improve Customer Experience
    9 years ago

    I hate reading stuff like this because it shows me how much better my marketing and analysis could be! :-) Awesome, Damon.

  • Blog

    Marina's Edge Re in response to: How Marina's Edge uses Analytics to Improve Customer Experience
    9 years ago

    Thanks, Angela....I'm a bit of a geek on this stuff...I'd be happy to help you set it up if you are interested...it has been an incredibly valuable tool for us and we are constantly learning and improving!

    Damon

  • Forums

    Michelle J in response to: Hit Reply in an Ownerreservation email
    12 years ago

    ....com email address and all emails are sent from it. Then, when guests reply, their email goes back into our system and we track both inbound and outbound emails against the guest. There is a lot of stuff to cover here including a much more robust guest/contact system so it won't be coming for awhile.

    At the moment, we've programmed all emails that are sent to include a REPLY-TO header with your emai...

  • Forums

    Ken T in response to: Housekeeper fills out damage claim form for owner
    3 years ago

    I think there's a misunderstanding - you'd subscribe to VR Scheduler or Resort Cleaning, integrate that account with OwnerRez, and then set up your cleaners with accounts to log in to those systems, which offer those features. They don't have to do any fancy tech stuff.

  • Forums

    Chris Hynes in response to: Touchstay
    5 years ago

    Yep, we're in talks with them, but waiting for them to build an API before we can do integration other than the email stuff you're using now.