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  • Support Center

    Airbnb Common Issues & Questions
    3 days ago

    ...effect at the original booking.
    * Have the guest inquire about new travel dates. If the host desires, the host can send a special offer () in which the new booking charges include a credit for some portion of the old booking payment. The new cancellation policy for the new dates will only apply to the amount of any new c...

  • Videos

    Channel Management Overview
    3 weeks ago

    ...ng else that Airbnb and Vrbo support in their message system - all from OwnerRez.

    Users can also prepare and send Airbnb special offers () via the Airbnb messaging system.

    We are working towards a long-term goal of having a global unified inbox for all first-class distribution channels, and our goal is to support both...

  • Support Center

    Airbnb Taxes
    5 months ago

    ...s it -- the tax will now be pushed to Airbnb as a custom pass-through tax.
    * Repeat with any additional taxes you have to collect - each individual separate tax authority needs its own entry.

    👉 Stuff to watch out for:

    * If you switch to custom taxes, you must configure all of your taxes with the appropriate criteria. Make sure to check the options on the tax page in Airbnb and on the tax dashbo...

  • Forums

    My client is freaking out because of this, help
    8 months ago

    ...things are working, but one issue is driving my client crazy. When I send out canned messages from OwnerRez, it shows on Airbnb as coming from the owner.  Welcome message, directions, etc., all this stuff shows as coming from the owner of the Airbnb account, which is my client.  Also, if I reply to someone using the CRM, it also shows as coming from her.  She hates this, she wants messages from me to...

  • Forums

    Airbnb channel bridge issues
    7 months ago

    Hello, 

    We just tried to put some of our properties on Airbnb and ran into issues where they said they owners had to do the listings then add us in. Has anyone else run into similar issues? Part of the reason our owners adore us is because they don't have to do the back end stuff. Thank you in advance.

  • Forums

    Trying to find out how other people are doing with Host.co
    6 months ago

    ...as anyone had any good experiences with this company? We are not interested in selling Early check-ins or Late check-out we give these to our guests for free if available and we don't want to prepare stuff waiting in the rooms to sell our guests. We want to get a % of the huge amount of tourist activities Booked in our Area Like trips to Lego Land, Disneyland, Fishing Trips, Wine Tours, etc.  Why is th...

  • Forums

    Paul W in response to: Enhancing International Guest Experience: A Suggested Feature for OwnerRez from a Former Lodgify User
    10 months ago

    Great idea, Heroes.  We have a bunch of stuff coming out around the guest forms and guest experience, leading to internationalization and language settings.  We had not talked about the currency thing, but you're right - we could incorporate a setting to "show in different currency" which gives a good estimate of what it will be, even though the actual processing is in a different currency.

    PS. For...

  • Forums

    Ken T in response to: VRBO Inquiry not coming through with email
    6 months ago

    ...vailable.

    Note that, with Airbnb, you can already create a custom quote in OwnerRez and send it to a prospective guest via the API.