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  • Blog

    ...most obsessive attention to detail. I take that seriously. I'm naturally a problem-solver, an over-communicator, and unapologetically detail-oriented, because in this line of work, sweating the small stuff prevents the big stuff. What advice would you give to new short-term rental operators?

    Decide early what kind of operator you want to be, and build around that. There's a difference between chasing...

  • Messaging » Triggers

    ...-info) support article. Quotes

    Quote statuses include the following.

    * Accepted: Guest accepted the quote or Airbnb request to book () accepted
    * Booked: Quote was accepted and converted to a booking
    * Denied: Airbnb Request to Book () Request was denied...

  • Channel Management » Channel Integrations » Airbnb

    ...effect at the original booking.
    * Have the guest inquire about new travel dates. If the host desires, the host can send a special offer () in which the new booking charges include a credit for some portion of the old booking payment. The new cancellation policy for the new dates will only apply to the amount of any new c...
  • Messaging » Channel Messaging

    ...ates calendar view
    * Any Comments added by the potential Airbnb guest
    * Inquiry Activity

    For complete information, see the Inquiries () section of the Airbnb inquiries, Special Offers, Request to Book, Pre-Approvals () support article. Activity Timeline...

  • Rezzy AI

    ...d Directives that Rezzy can reference to really "up her game."

    Frequently Asked Questions (FAQs) () are the questions that guests often ask. Stuff like "Where's the closest corner store?" or "How do I get the grill to light?". Common questions you might include in your guest manual or post in a list on your website. You can configure FAQs for i...

  • Core Concepts » Bookings, Quotes, Inquiries » Bookings

    ...ort/articles/cancelling-a-booking#ha-vrbo-non-api-ical-cb) .

    Option 3:

    Another option is to just give the guest a $10 special offer () on the new property and manually adjust all the pricing in OwnerRez to match the true price.

    NOTE: This only works for moving Airbnb channel integrated bookings between properties t...

  • Core Concepts » Guests » Managing Guest Records

    ...want the option to remove guest contacts. OwnerRez supports both options.

    OwnerRez users cannot delete guests or Airbnb Special Offers () (quotes) created through an Airbnb channel integration connection.

    All guest information you put into OwnerRez is yours to keep or delete. For more information, read our Frequent...

  • Messaging » SMS Messaging

    ...hing is sent to any government. While there are government rules in the US about adopting Brands and A2P sending, the information we submit is only used by our SMS carrier to prepare your "Caller ID" stuff with the carriers. We cannot say what happens to it beyond that, but OwnerRez does not transmit anything to any governing bodies, which we would not do based on our Privacy Policy (
  • Core Concepts » Bookings, Quotes, Inquiries » Bookings

    These days, many guests are used to ordering stuff online with no human interaction. They expect the same for booking their vacations - they want to be able to just fill out a form, provide their credit card, click OK a few times, and bam! They're booked.

    Some property owners want more personal interaction with their guests, though, and do not want to allow Instant Booking. Let's see how you can cont...

  • Forums

    ...AG buttons only work every other time on a Mac! After using them once, without an intervening click on the screen, the drag buttons don't work! Horrible, bad design! (Sorry, I'm passionate about this stuff!)

    And then... after all that, click Save. And THEN click to go back to the 'summary' screen! No! The financials should be visible on the main booking screen, they are fundamentally important, and...

  • Forums

    ...over content (photos, amenities, descriptions, etc), and I'm enjoying it.

    I noticed this list of "Fine Print" items in the Booking.com extranet, and it's a bunch of random hotel and COVID related stuff. See below.

    I wouldn't care, but there's one called "guest must show ID and credit card at check-in" that is turned on for all properties. And this is showing out live on the public guest side....

  • Forums

    I have used every PMS out there and I always come back to you guys (I have had different entities and companies that used others vs my own portfolio).  You always do the important stuff better than others.  

    I have to say this will be the feature that if not perfected and released sooner than later it will be problematic to remain competitive.  Solely because this allows everyone's creative juices...

  • Forums

    Really wish this was more of a priority other than fixing stuff that’s not broke. Did we really need a redesign over crucial functionality?
  • Guides

    ...everyone involved. That's why OwnerRez builds accessibility into every direct bookings website, (/support/articles/hosted-websites-ada-accessibility) so you don't have to worry about the technical stuff and can focus on giving guests an unforgettable experience and growing your business. See for yourself how the OwnerRez website works for your vacation rentals. (/vacation-rental-website-builder) F...
  • Reviews

    The attention to detail is what separates these guys from the rest of the crowd. It. Just. Works. Every button, every screen = just works. There's no trying to force you into using certain marketing channels or buying a bunch of stuff you don't need. It was the first time I felt like the software vendor wasn't getting in my way. Really great job.
  • Reviews

    ...ke on my end, and they also send me to links on their site that offer additional support in the area I need help. I haven't ever been left in a lurch and they have answered all of my questions. Great stuff. I look forward to seeing how OR continues to evolve!
  • Forums

    ...make all those updates in there too, if you want your website to match.  Otherwise your website will not update.  If you’re ok with this, then there’s no issue here.  However, I just don’t need more stuff to do.  

     

    (6)  Their “CRM” which comes with the website, is basically a command center/dashboard which is supposed to control (and automate) all of your email marketing, social media, and bl...

  • Forums

    ...pe, total of 6. 

    9) On top of this, no ability to organize templates into folders. It's a hot mess.

    10) No ability to use many basic tag automations. We're forced to use zapier for such basic stuff.

    11) No ability to have any meaningful levels of access for employees.

    I could keep going but you can just look at the feature request list and see how long ago stuff has been requested and i...

  • Pages

    ...product ideas to life. You genuinely enjoy getting up every day and working in markup and stylesheet languages, and you look forward to presenting fresh content, whether new features or renovated old stuff.
    * You fully understand and appreciate mobile-first design principles and have experience drawing layouts that are responsive to multiple screen sizes (mobile, tablet, desktop)
    * You are able to do...
  • Pages

    ...am.

    As a senior engineer, you'll be a key player in our agile-ish, no-nonsense team. We keep bureaucracy low and focus on rapid iterations with weekly releases, continuous improvement, and getting stuff done. Here's what you'll dive into:

    *

    Build Features End-to-End: Design and develop everything from slick web UIs to robust backend logic, services, and databases using C#, ASP.NET MVC, MySQL, H...