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  • Blog

    Kaba for Individual Locks, Airbnb Rate Testing, new PM Owner features, and much more!
    2 years ago

    ...e I'm on the product team, I get to share upcoming product news every now and again. One of those things I'm really excited about is that we're working on overhauling the OwnerRez "Guest Forms." Good stuff!

    In the meantime, because it's a large overhaul, we know we needed to handle cell phones differently on the current forms. The cell phone field is first and that way if people have one number, it's...

  • Forums

    My client is freaking out because of this, help
    1 year ago

    ...things are working, but one issue is driving my client crazy. When I send out canned messages from OwnerRez, it shows on Airbnb as coming from the owner.  Welcome message, directions, etc., all this stuff shows as coming from the owner of the Airbnb account, which is my client.  Also, if I reply to someone using the CRM, it also shows as coming from her.  She hates this, she wants messages from me to...

  • Forums

    Airbnb channel bridge issues
    1 year ago

    Hello, 

    We just tried to put some of our properties on Airbnb and ran into issues where they said they owners had to do the listings then add us in. Has anyone else run into similar issues? Part of the reason our owners adore us is because they don't have to do the back end stuff. Thank you in advance.

  • Forums

    Trying to find out how other people are doing with Host.co
    1 year ago

    ...as anyone had any good experiences with this company? We are not interested in selling Early check-ins or Late check-out we give these to our guests for free if available and we don't want to prepare stuff waiting in the rooms to sell our guests. We want to get a % of the huge amount of tourist activities Booked in our Area Like trips to Lego Land, Disneyland, Fishing Trips, Wine Tours, etc.  Why is th...

  • Forums

    Shawn H in response to: Show TAGS on RIBBON VIEW: example; early check in, late check out, owner stay
    1 year ago

    ...s://) added some good stuff. You can now filter for tags on bookings (like you could on the Legacy Ribbon view) but we don't yet show them on the hovercard. That is planned for an upcoming release but not yet in development. Ou...

  • Forums

    Genas Sierra Inn in response to: ChatGPt integration (or other built-in AI)
    5 months ago

    ...ust integrate AI for customer service with another company that already specializes in CRM management and instead focus on using AI to set up channel management, property management, team management, stuff that should be the core competencies of a channel manager / PM system.

  • Blog

    Paul W in response to: Unveiling Schlage Door Locks Powered by OwnerRez, Accompanied by Some Creepy Crawly Fixes!
    8 months ago

    .../347379669) – Nov 1, 2023 3:16 PM (UTC)

    We are changing it to use the name.  The feedback on that has been overwhelming and the use case is pretty obvious.  The OwnerRez engineer working on lock stuff is already actively working on putting that in place.

  • Blog

    Paul W in response to: Unveiling Schlage Door Locks Powered by OwnerRez, Accompanied by Some Creepy Crawly Fixes!
    8 months ago

    ...the weeds on that part first.

    Before Inbox cleanup, we've had to clean up messaging features (like Autoresponder) and work our way through some of the side features so that we can get to the main stuff.  That, too, has already been underway for a while.

    Our PM system has a large V2 about to drop that we've been working on for 2 years which changes a number of significant things around commissio...

  • Blog

    Paul W in response to: Unveiling Schlage Door Locks Powered by OwnerRez, Accompanied by Some Creepy Crawly Fixes!
    8 months ago

    ...- it's the same as every other lock integration.

    Here's a quick pic of us testing it:

    (Ignore the purple buttons. That's extra stuff that only OR staff can see.)

    We created two different locks and associated them with the same property and set "random" as the code generation setting.  We created a booking, and, as you can see,...

  • Forums

    Ken T in response to: VRBO Inquiry not coming through with email
    1 year ago

    ...vailable.

    Note that, with Airbnb, you can already create a custom quote in OwnerRez and send it to a prospective guest via the API.

  • Forums

    BlueMtnCabins in response to: What are the pros of Ownerrez? Trying to like it.
    3 months ago

    ...s (listing site)

    9) On top of this, no ability to organize templates into folders. It's a hot mess.

    10) No ability to use many basic tag automations. We're forced to use zapier for such basic stuff.  not clear what "basic tag automation" is for you. I have tag automations to send cleaners a reminder for same-day turn days, send me a text reminding me to set thermostats, send guests a suggestion...

  • Forums

    Dan K in response to: What are the pros of Ownerrez? Trying to like it.
    3 months ago

    ...s (listing site)

    9) On top of this, no ability to organize templates into folders. It's a hot mess.

    10) No ability to use many basic tag automations. We're forced to use zapier for such basic stuff.  not clear what "basic tag automation" is for you. I have tag automations to send cleaners a reminder for same-day turn days, send me a text reminding me to set thermostats, send guests a suggestion...

  • Forums

    Paul W in response to: What are the pros of Ownerrez? Trying to like it.
    3 months ago

    ...on, but being able to customize columns has been back-burned for a while.)

    The issue is the large number of features we are working on at any point in time. It's not that we don't care about this stuff or drag our feet.  It's that we are working on a wide roadmap, ranging across 8 "verticals" like PM, Channel Management, Websites, Accounting, and so on.  We have invested heavily in engineering - it...

  • Forums

    Dan K in response to: What are the pros of Ownerrez? Trying to like it.
    3 months ago

    ...on, but being able to customize columns has been back-burned for a while.)

    The issue is the large number of features we are working on at any point in time. It's not that we don't care about this stuff or drag our feet.  It's that we are working on a wide roadmap, ranging across 8 "verticals" like PM, Channel Management, Websites, Accounting, and so on.  We have invested heavily in engineering - it...

  • Forums

    Paul W in response to: Are message templates actually really seriously not available from the new unified inbox?
    3 months ago

    ...inbox) under the covers.

    Right before release, we discovered an issue and yanked the bottom out to not create confusion.  The engineering work to put it back is already under way, along with some stuff to make it better.

    Apologies for the heartburn, but it'll be fixed extremely soon.

    Anything else you see in the new inbox that is causing problems? We have a lot of feedback already, but neve...

  • Forums

    Management Dashboard
    2 years ago

    ...mparing this year to last.   We purchased this license because in coming to OR this type of data just wasn't available to us.

    What we would like to see is a page in the app that would include the stuff that you have in some of your reports like: 

       The Daily Checklist

       Booking Statistics

       Occupancy

       An ADR calc which I don't really see with the data we can get a way to calcul...

  • Forums

    Hello
    2 years ago

    ...the hosted OR website.  We are muddling through the components as we are not html / website creators.  A friend has been helping us to get the site started.  Still a lot to do outside of the "pretty" stuff, but love the ability to check in in this forum and overall the incredible options with using OR.  Thanks!

  • Forums

    Ability to "pick and choose" amenities to appear in website widget
    2 years ago

    ...o categories that they feel are relevant on their end, but may not be the right way to display them on an independent website.

    When using the widget, I then had a massive list of poorly organized stuff that was not able to be well-stylized for the site. The only way I found to group things as I wanted in a moderately well-stylized manner was to hardcode my amenities into my site manually. See exam...

  • Forums

    Adjust rate change logic
    2 years ago

    ...e a pricing tool, integrated, those rates change daily, regardless of whether they’re actually booked or not. This leads to big consistency issues in price adjustment. It often tries to do some crazy stuff and I have to manually change rates more often than I accept the new OR generated charges. I see others complain about this a lot in the unofficial OR FB group and would like to see this addressed.

  • Forums

    Rachel P in response to: Inserting a link into text
    2 years ago

    I was unable to get the feature to work and figured out how to do it by mimicking another text with link in the html.   I am no html person, but figuring this stuff out!