Extremely positive. When I email support I get a response within 24 hours or sooner sometimes. I love all the reports also.

I can’t really compare OwnerRez’s features to other property management systems because this is the only platform I’ve used – but I did a lot of research before choosing it, and the deciding factor for me was the level of support on offer.

A PMS has so many levers and settings that you’re always going to need guidance, and the support from Rex and his team has been genuinely exceptional. In the vast majority of cases they get back to me within 24 working hours with clear, practical answers that actually solve the problem, not just generic help articles.

I’m only a single-property customer – effectively the lowest priority in commercial terms – yet I’ve always been treated as if my business really matters. Managing a house in Antigua while living in the UK brings plenty of complications, especially as most of OwnerRez’s customers are US-based, but the team has consistently helped me navigate everything.

For my needs, the platform does everything I require right now – and the outstanding support gives me real confidence for the future.

The program is intuitive, and every time I need to do something different, I'm amazed to see that there's a way to do it! They are always incredibly upbeat, helpful, smart and pleasant to work with. In 5 years I have never had a complaint. Even on holidays with a non-emergency, someone has gotten back to me to help. If I'm not mistaken, I think all their customer service people run properties on their own and it gives them so much insight and understanding. They not only figure out what to do, but sometimes they send me a video where they actually show me what to do using my own info. I run 12 cabins in the mountains in Southern California and with OwnerRez, I don't even have to pay someone to handle the communications around bookings...OR takes care of everything. Sometimes I call them with such a pickle of a problem and they have an easy way to handle it. They're the best.

Switched From: Hostaway and Guesty

Reasons for Switching to OwnerRez: I did not like those platforms. They didn't help me and I felt like I was one of a million customers. I have no idea if it's true, but I feel like I'm special at OR. But I know i"m not...they are just real good at what they do.

Alternatives Considered: Guesty

Reasons for choosing OwnerRez: Even the sales line with Guesty was awful.

Overall, OwnerRez has saved me time and money keeping everything organized and synced for me. I've been a real estate investor my entire adult life. I wish I knew about OwnerRez earlier in life.