5.0 stars
By Rebecca B., Homeowner
– written on
Capterra
Very robust software that allows me to manage multiple properties with ease!
Reasons for ChoosingOwnerRez:The highest number of positive reviews given.
The ease of integration with all short term rental platforms such as AirBnb, VRBO, Booking.com, and many others
There currently is no AI messaging system.
5.0 stars
By Kareem G., Homeowner, 1 property
– written on
Capterra
Great experience overall! I'm already getting a lot out of the software, and I’ve only scratched the surface of its full capabilities. Every time I use it and discover something new, I think, 'They've thought of everything!' Looking forward to continuing to use OwnerRez as I grow my portfolio. One feature I’d love to see is AI-powered messaging—this would take an already incredible product unstoppable.
Robust feature set, great onboarding support. Direct and reliable integrations with Airbnb and VRBO. Powerful messaging capabilities.
Lack of mobile app, lack of native AI to help increase the speed in which hosts can respond to ad-hoc messages.
5.0 stars
By Bethany R., 1 property
– written on
Capterra
This is my first property. I feel like it's going to be very good once everything is in place.
I like the many features that this program has to offer.
A bit overwhelming at first. There should be specific directions to NOT go do profiles on VRBO and Airbnb because you can just upload from OwnerRez.
OwnerRez goes above and beyond to make sure your system is working for your needs. With the 1 to 1 hour support sessions, a helpdesk that automatically identifies urgent needs and responds to them, and is always providing new enhancements and connections. Hands down, the best PMS in the biz!
Reasons for ChoosingOwnerRez: OwnerRez had everything that I needed to manage my first Vacation rental and is robust enough to handle my expansion.
Ease of Setup- Great step by step guides. Fantastic and proactive support.
Not a con, but you do need to be familiar computers, and if not, be open to reading and learning how to do things.
5.0 stars
By Yavuz C., Property Manager, 13 properties
– written on
Trustpilot
I am using OwnerRez for 10+ properties for over 6 years now. I used other PMS in the past and feature wise and price wise, that is the best PMS you can get.
The functionality is almost limitless with API integrations (Airbnb, VRBO, BDC and tons more), guest communication (API, SMS, email), Property Management and Statements, door lock integration, free rental agreement e-signature, payment integrations, dynamic pricing integrations and much more. Wordpress integration using their free widgets is flawless and fast. You can also use their hosted website at extra cost if you're not tech savvy.
UX may be difficult at first, but you will get used to it very quickly when you begin using it.
Support and help documentation are great. They almost explain everything step by step. Support is responsive when you still need help, and tons of discussions on Unofficial Facebook group.
We automated everything and saves us a lot of time in managing our units. The templates with dynamic fields, triggers to send them out are 100% flexible.
Downtime is great, probably out for a few hours every year but that is over 99% availability.