By Sadie L., Property Manager, 8 properties – written on Capterra
Weekly seminars are helpful, but would prefer topics for each week so we know if we need to tune in or not. Some areas we are stronger than others and would not need to watch, but some topics we could use a strong & very specific training on.
Customer Service with OwnerRez is out of this world. They customizes videos for you to watch prior to meeting with them. When we do meet with OwnerRez, they not only answers our questions, but finds ways to help us that we didn't know we needed help with. They are patient, kind and thorough.
When emailing the general customer service email, it can take a day or two to hear back, sometimes we need an answer that day!
By Junko N., Homeowner, 2 properties – written on Capterra
very quick customer services always answer my questions very personal
none I am delighted I joined OwnerRez highly recommend
By Kristina W., Homeowner, 10 properties – written on Capterra
Thankful to have OwnerRez for our short term rental business. Worth every penny- especially for their Pro-Connect service.
Dependability, Ease of use, Customer Service.
A bit of a learning curve, but overall worth it!
By Will G., Property Manager, 300 properties – written on Capterra
Every step of the way has been great. Yes, there is some work on the front end, but that depends on how fully you want to get into all that OR can do for you. We feel the work has been well worth it and continue to expand on how heavily we lean on OR to do the work for us! We are fans!!
Reasons for Switching to OwnerRez: Couldn't find a product to select to match what we had. We used a custom built software for nearly 20 years. We saw a need to keep up with the times or become obsolete. OR was the perfect choice to stay current.
OR has thought of everything!! We represent about 300 properties and the amount of time OR has saved us, or freed up for us to spend on more meaningful work is unbelievable. We are so much better at our job and can offer our hosts so much more than ever before. If there is an issue, emailing the Help Desk is so easy, they respond in a very reasonable time and keep you up to date if the answer takes some time to dig into. OR never disappoints.
Honestly, we cannot think of anything to put in this category.
By John P., Homeowner, 15 properties – written on Capterra
Life saving, life altering, and a greater ROI for me!
It absolutely integrated my entire vacation rental process. It is truly life changing. OwnerRez handles all my direct bookings, my booking.com bookings, my Airbnb bookings, collects all the payments, and does all of the communications (and can even auto update the door codes).
It was a time consuming setup process, but it was well worth every minute spent. (In fairness, as a rookie user i created 7 listings at once.)