Our onboarding process was superb, and Jen from their team was available and super helpful. She made some key suggestions on how to make the listing more desirable.
Their staff is very attentive to the details and helped me get our listing live in a very short time.
Without help from their team, this would have been a difficult lift to build a listing by myself. Fortunately, they were there every step of the way.
By William Brod, Homeowner, 1 property – written on Trustpilot
By Sara K., Homeowner, 1 property – written on Capterra
My experience with Ownerrez has been 100% positive since I onboarded almost a year ago. The customer service is stellar; the program is user-friendly; the reports are easy to create; and, the website program is easy to set up, revise, and use.
My number one favorite thing about Ownerrez is it has an amazing, responsive customer service team! The onboarding one-on-one Zoom meeting was a game changer for me, as I'm an older generation and not as tech-savvy as I'd like to be. My questions that I've had, to date, have been thoroughly answered in a timely manner and with respect and encouragement. I believe my learning curve was greatly reduced because I was able to ask questions and get immediate feedback. My second favorite aspect of Ownerrez, after the live customer service assistance, is the incredibly user-friendly library of videos covering, literally, every single aspect of setting up and using Ownerrez. Step-by-step, easy to understand, screen shots of every step; it makes it really easy to research something I need help with before I have to call or email for assistance. As my confidence has grown in maneuvering and understanding the workings of the site and my website through them, I've become more adept at finding answers myself. My third favorite aspect of Ownerrez is the website capability. I BUILT MY OWN WEBSITE, and I'm an old Boomer! It was that easy and, again, I had easy to follow, step-by-step instructions and access to a live customer rep when I had questions. I love my website and I'm comfortable maneuvering around the dashboard to make changes and/or look for specific data.
My experience with Ownerrez has been entirely positive. I have nothing that would be a negative "likes the least" kind of issue.
By Melissa Y., Homeowner, 1 property – written on Capterra
OwnerRez is so easy to use and keeps everything I need to manage my property all in one place.
I have yet to find anything I dislike about OwnerRez.
By Quenton L., Homeowner, 1 property – written on Capterra
My wife andI decided to self-manage our STR and decided to use OwnerRez as our PMS. We could not have been more pleased with our decision to use OwnerRez. I love the transparency of the pricing and the onboarding process has been stellar. OwnerRez is top notch PMS that I would highly recommend.
Ease of use, awesome support, integration with other partners
Everything has been great so far! There is nothing I don't like.