Capterra
Excellent Setup and So Thankful for Proconnect
My experience with OwnerRez has been positive. I have found the help I received from Adrielle to be excellent (give her a raise!). So much so, that I asked for her on my additional properties.
Pros
I love that OwnerRez is so robust and offers the opportunity to more easily manage bookings, communications, and pretty much everything I need regarding our vacation rental properties. I also loved that I could pay OwnerRez and get a person through proconnect (Adrielle) who was very knowledgeable to help me get the property set up without making any mistakes or forgetting important things. She was so knowledgeable about OwnerRez and also about the typical procedures, expectations, and mindset on how to run a vacation rental. I give Adrielle 10 stars. I work a couple of different jobs, and she kept me on track.
Cons
Sometimes help articles are not as easy to locate. Sometimes this is due to the fact I don't know the name of the functional feature I am looking for. Maybe my fault but there is a lot to learn. Would love to see a bootcamp virtual training regularly built on the rollout of new features and addressing some of the more difficult processes or questions.