Sadie L.
- Property Manager
- Evoke Concierge
- 8 properties
-
Source:
Capterra
- June 21, 2024
By Sadie L., Property Manager, 8 properties
– written on
Capterra
OwnerRez is Phenomenal!
Weekly seminars are helpful, but would prefer topics for each week so we know if we need to tune in or not. Some areas we are stronger than others and would not need to watch, but some topics we could use a strong & very specific training on.
Pros
Customer Service with OwnerRez is out of this world. They customizes videos for you to watch prior to meeting with them. When we do meet with OwnerRez, they not only answers our questions, but finds ways to help us that we didn't know we needed help with. They are patient, kind and thorough.
Cons
When emailing the general customer service email, it can take a day or two to hear back, sometimes we need an answer that day!