Pros

The most important first step in managing the Guest experience is removing the "middle man", and that's hard to do in the short-term rental business. Yet that seems to be exactly what has been driving the OwnerRez team as they have developed their software (and service). OwnerRez enables you, the Owner/Host, to take greater control of the Guest Experience from beginning to end. There's still a lot for you to do beyond that to ensure a great Guest experience, but this particular aspect of the the OwnerRez value proposition is pure gold to Owner/Hosts looking to deliver a great experience for their Guests.

Reasons for Switching to OwnerRez: They were recommended by my website developer, but they were recommended based on the capabilities of their large enterprise product rather than the recently-acquired SMB product that is seriously lacking most of the capabilities available in their large enterprise product. I've been in the software business for decades, and whenever I see a large-enterprise-focused software company acquire a product specifically to go after SMB at a lower price-point I know that product is ultimately doomed.