Carol G.
- Homeowner
- Citrine Properties LLC
- 3 properties
-
Source:
Capterra
- February 6, 2022
By Carol G., Homeowner, 3 properties
– written on
Capterra
Better than Guesty for Hosts
Excellent. The customer service is exceptional. Most of my emails are answered within a few hours and are very helpful. Unlike other platforms, I feel that the support team really knows how to help. I'm not being asked to repeat my question over and over or being redirected to another department.
Pros
Once I figured out how to use ownerrez, it is amazing. I love the ability to send rental agreements and collect security deposits as well as sign up for additional services like rental guardian
Cons
It's a steep learning curve. I think setting up templates and triggers can be quite difficult and not intuitive, especially having to set up ones for Airbnb and non-Airbnb.