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Have a guest that paid the initial deposit by CC but wants to pay future payments by check. That is fine with us. We have many elderly repeat guests that rent our homes for their large families and…
(Posted Jul 9, 2024 11:38 AM)
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Jul 9, 2024 11:38 AM |
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Hello, I can only seem to find pricing on the texting module, but want to find more about what features it offers before signing up for it. Is there a tutorial or some other description of that serv…
(Posted Jun 16, 2024 10:34 AM)
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Jun 16, 2024 10:34 AM |
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Thanks, but unfortunately, Jackie's email address is with another domain for another business unit we own at jackie@welterrealty.com.
(Posted Jun 10, 2024 3:30 PM)
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Jun 10, 2024 3:30 PM |
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That all makes sense, but it begs a follow up question since I am not a techy. How would I go about getting Jackie's email varified? Thanks.
(Posted Jun 10, 2024 12:35 PM)
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Jun 10, 2024 12:35 PM |
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We split the duties here a bit wherein I handle all the rental activity, marketing, etc, but another person (Jackie) handles customer service from arrival to departure. We'd like to set up a trigger…
(Posted Jun 10, 2024 8:52 AM)
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Jun 10, 2024 8:52 AM |
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Thanks Ken, you're the best! Enjoy the rest of your weekend. Ted
(Posted Jun 8, 2024 10:07 AM)
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Jun 8, 2024 10:07 AM |
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Does OR have a way to automate discounting rents when it gets to within 2 weeks of arrival date or do I need another service such as Pricelabs? Thanks
(Posted Jun 8, 2024 8:29 AM)
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Jun 8, 2024 8:29 AM |
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Hi Ken, that's perfect!!! Thanks so much!!!
(Posted May 30, 2024 1:19 PM)
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May 30, 2024 1:19 PM |
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Wondering if there is anyway to set up for our guests to make more than 2 payments toward a reservation? This is specifically to see if I can continue to offer the following that I routinely offered…
(Posted May 30, 2024 12:09 PM)
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May 30, 2024 12:09 PM |
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Is there a way to set a trigger to go out 1 hour before check-in, even when we change the check-in and allow early arrival? We have templates set to trigger 1 hours before the standard check-in, but…
(Posted May 22, 2024 5:33 PM)
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May 22, 2024 5:33 PM |
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So we had our first damages since converting to API connection with OR. It's an Airbnb reservation and the guest paid us the damage deposit directly via our Stripe account listed in our OR. I want …
(Posted May 14, 2024 9:30 AM)
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May 14, 2024 9:30 AM |
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3 of my listings on Airbnb show incorrectly high bed counts. I double-checked my OwnerRez and don't see any issues there. Vrbo is fine. I saw a comment on Facebook that this may be a widespread pr…
(Posted May 6, 2024 7:13 AM)
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May 6, 2024 7:13 AM |
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Thanks!
(Posted Apr 30, 2024 5:25 PM)
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Apr 30, 2024 5:25 PM |
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I have to cancel my first reservation since going live with OR with API connections. This is at the guest's request but Airbnb is dragging their feet on handling it on her end. I think I remember r…
(Posted Apr 30, 2024 5:21 PM)
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Apr 30, 2024 5:21 PM |
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Many thanks, so sorry for being such a pest. Have a great day!
(Posted Apr 30, 2024 2:19 PM)
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Apr 30, 2024 2:19 PM |
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Hi Ken, I found that section but cannot seem to turn it off? Am I missing something? Thanks
(Posted Apr 30, 2024 2:01 PM)
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Apr 30, 2024 2:01 PM |
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How do I make sure the Damage Protection Coverages is not activated on my OR account across all properties as we collect a refundable security deposit. Thank you.
(Posted Apr 30, 2024 1:42 PM)
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Apr 30, 2024 1:42 PM |
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Perfect, that helped me find that I had set it up correctly before . . . but embarrassed to say I couldn't find it. All set now. Really appreciate the quick response!
(Posted Apr 30, 2024 1:15 PM)
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Apr 30, 2024 1:15 PM |
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Can someone direct me to where to set it up for the guest to upload their photo ID? I thought I had that all set but it doesn't seem to be working now on our first reservation through OR. Thanks.
(Posted Apr 30, 2024 11:13 AM)
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Apr 30, 2024 11:13 AM |
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So this is the first time seeing a guest review come through since converting my OwnerRez to API connection. I want to add a short reply to the review as the owner but cannot find anywhere to do tha…
(Posted Apr 23, 2024 3:37 PM)
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Apr 23, 2024 3:37 PM |
