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Ariel D

Joined December 2023
27 posts
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Rezzy AI (Beta) » DIscrepancy between "Guest Experience" in the booking page and Sentiment in Rezzy

See this example, Booking shows "negative", while Rezzy shows Neutral https://uc.orez.io/w/files/26081d880a7f4ccb8c3fb41ad97f036f https://uc.orez.io/w/files/6d8dd6b842ea4e4089610e2603a7cf48

(Posted 3 days ago)

Rezzy AI (Beta) » Dates mixup

See this example, the guest has a reservation Nov 27 (Thu) to Nov 28 (Fri), is asking to add Wednesday (26th) to the booking, and Rezzy is saying that Wednesday the 29th (which is not, Wednesday is 2…

(Posted 5 days ago)

Rezzy AI (Beta) » Rezzy seems to not have the timezones or time or date, correct

You are absolutely right...did a change in the date format for my computer (as I have properties in Spain and Uruguay, where the date format is DD/MM/YYYY, not MM/DD/YYYY like in the states) and that…

(Posted Nov 10, 2025 12:49 PM)

Rezzy AI (Beta) » Rezzy seems to not have the timezones or time or date, correct

See this example, today, Nov 11th, a guest checking in tomorrow, is asking for an early check-in, and Rezzy implies today is Nov 10th (as it treats Nov 11th as "tomorrow"). You can see the messages f…

(Posted Nov 10, 2025 9:52 AM)

Rezzy AI (Beta) » Sometimes Rezzy is not proposing any reply, when it should

Hi Bri, thanks for your root cause analysis. I'm glad you found the root cause of this. Guests are using more and more of this Airbnb feature to grant access to messaging for all the people trave…

(Posted Nov 6, 2025 1:31 PM)

Rezzy AI (Beta) » Sometimes Rezzy is not proposing any reply, when it should

Here is another example, the guest checked-in today, reported a problem with the headboard of one bed, and Rezzy is saying that the last message (from the guest) is not respondable   https://…

(Posted Nov 5, 2025 6:46 PM)

Rezzy AI (Beta) » Sometimes Rezzy is not proposing any reply, when it should

Hi Bri. In all honesty, I don't use tasks, mainly because Rezzy creates task for everything, not just things that need an action from my side nor it updates the tasks when a resolution was implemente…

(Posted Nov 5, 2025 8:28 AM)

Rezzy AI (Beta) » Sometimes Rezzy is not proposing any reply, when it should

Hi Karen. This happened the day of check-out. I understand what you are saying (re. the settings to end the conversation naturally), but as you mentioned, acknowledging the issue and proposing someth…

(Posted Nov 3, 2025 2:26 PM)

Rezzy AI (Beta) » Sometimes Rezzy is not proposing any reply, when it should

See this example, guest said the Roku remotes have exhausted batteries, Rezzy is not proposing any reply, and if I click the Ask Rezzy To Suggest a Response, it says it can't . And it should be, some…

(Posted Nov 2, 2025 10:41 AM)

Rezzy AI (Beta) » Provide your Rezzy AI Beta feedback here!

Rezzy provides different replies, to the same question, depending on if the question is live from a guest or from sandbox. Here the guest asks for a late checkout, and the reply from Rezzy is par…

(Posted Oct 4, 2025 3:11 PM)

Rezzy AI (Beta) » Provide your Rezzy AI Beta feedback here!

I think I know when this happens: if I post a reply, and then send an image, the first post (text) is not shown in Rezzy, only the second post (image) is there.

(Posted Sep 30, 2025 6:33 PM)

Rezzy AI (Beta) » Provide your Rezzy AI Beta feedback here!

Rezzy is still not showing the translation of guest' messages, but it does undestand them, as you can see here, where the reply from Rezzy, is correct https://uc.orez.io/w/files/c175ac180ac64d8aa…

(Posted Sep 26, 2025 4:21 PM)

Rezzy AI (Beta) » Provide your Rezzy AI Beta feedback here!

I don't think Rezzy knows how to calculate time periods, see this, current time is 10:23am, we are saying the guest we will send an email 12:05am tomorrow, and rezzy says "in two hours" https://u…

(Posted Sep 26, 2025 10:28 AM)

Rezzy AI (Beta) » Provide your Rezzy AI Beta feedback here!

Rezzy continues to provide conflicting information, here the guest asked the kind of the coffee maker we supply, we wrote the reply, then he asks if he needs to bring coffee filters, and Rezzy said "…

(Posted Sep 26, 2025 7:50 AM)

Rezzy AI (Beta) » Provide your Rezzy AI Beta feedback here!

This continues to happen, see an example from today, September 25th...having this kind of made-up messages crafted by Rezzi are really troublesome, as it could lead a guest to go an enter a house, wh…

(Posted Sep 25, 2025 11:30 AM)

Rezzy AI (Beta) » Provide your Rezzy AI Beta feedback here!

Some parts of a conversation are gone after replying...see this example, the guest asked where the trash bin is, I replied to the guest thru Rezzy, the reply was sent correctly to the guest (it shows…

(Posted Sep 19, 2025 8:02 AM)

Rezzy AI (Beta) » Provide your Rezzy AI Beta feedback here!

Rezzy continually repeats ending phrases in all interactions for a certain guest, e.g., one guest said that he was going to celebrate his sister' birthday, and Rezzy ends all interactions with this g…

(Posted Sep 15, 2025 10:02 AM)

Rezzy AI (Beta) » Provide your Rezzy AI Beta feedback here!

Sometimes Rezzy creates replies that are not accurate, I suppose due to not correctly interpreting my Directives or not having the context of the ongoing conversation...e.g., we have an automated pro…

(Posted Sep 11, 2025 10:33 AM)

Rezzy AI (Beta) » Provide your Rezzy AI Beta feedback here!

Despite asking Rezzy to reply in English, as the guest asked a question in Spanish, Rezzy is replying in Spanish. Also, when a guest writes in a foreign languabe (like German, Portuguese, Spanish), R…

(Posted Sep 8, 2025 8:12 AM)

Feature Requests » Trigger condition > when a tag is added or deleted

Hi, thanks for your comments. Thing is, this is not what I requested, which is the ability to trigger message (using the corresponding method depending on if it is a channel -Airbnb, VRBO, etc- or em…

(Posted Jun 24, 2025 10:03 AM)