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Manual lock integration not allowing to update it in the Booking

Ariel D
Dec 20, 2023 10:49 AM
Joined Dec, 2023 6 posts

Hi. I have setup Manual Lock integration, as I have locks with 3 already created codes that I assign to bookings in a rolling basis, feature that is not available in OW.

I created the Manual Lock integration, with the option "Don't generate, I will assign codes one by one" on, is Active, and assigned one property to it. Then did a Batch Update Bookings, and worked fine, was able to go to each booking and click the Set Code next to  Door Code and enter the code.

I then added another property to OR, added it to the Manual Lock integration, did the Batch Update Bookings, and now, what i see is, for the 1st property, I still see the codes I entered, but I no longer able to change it, and for the new property, I see Door Lock Not Set,  but there is no Set Code link.

Does anybody know why is this happening? Thanks a lot for your help with this matter.

Ariel D
Dec 20, 2023 11:12 AM
Joined Dec, 2023 6 posts

This is the first property (the one I was able to enter the door codes, before adding the new one)

and this is the new property

Jody and Steve B
Dec 22, 2023 12:16 PM
Joined Oct, 2020 2 posts

I am having this same problem. I have also seen other owners complaining of this in Facebook groups. Have you heard anything on this from OwnerRez? 

Ariel D
Dec 22, 2023 12:20 PM
Joined Dec, 2023 6 posts

I am having this same problem. I have also seen other owners complaining of this in Facebook groups. Have you heard anything on this from OwnerRez? 

No, no response yet from OW. To circumvent this limitation, I created a custom field, and I'm using it in all messages that previously had the booking door code. 

Chris Hynes
Dec 23, 2023 12:57 PM
OR Team Member Joined Oct, 2012 1401 posts

There was a bug in the release on Wednesday that was preventing setting codes on manual door locks in some cases.

That's now fixed and you should be able to set codes again as normal.