Dori123

Joined September 2020
88 posts
Topic

General Help and Questions » "Try to send a missed trigger up until the booking has arrived." How does this work?

I have a trigger set up to send an email 5 days prior to arrival (at 7 am), to any guest who has not yet signed the rental agreement. If they fail to sign the agreement, does checking this box me…

(Posted Aug 26, 2021 10:00 AM)

General Help and Questions » Show Discount on "Book Now" quote on the Hosted Website

My discounts are being applied correctly, but my summary window on the hosted website's "Book Now' function does not show the discount line. For example, when I create a quote in OR, I see this s…

(Posted Aug 22, 2021 6:57 PM)

Feature Requests » Discount Code to Exclude Cleaning Fee

Pretty please? Just because I discount my friends and family doesn't mean my cleaner does! Thanks!

(Posted Jul 19, 2021 6:35 PM)

Feature Requests » Tax Reports: Summary and Detail: Missing a Needed Total

These tax reports both list the "Total Amount" for all invoices in the period. But for a tax report, we don't need the "Total Amount." We need the"Total Amount" MINUS the tax. In other words, we need…

(Posted Jul 7, 2021 2:19 PM)

General Help and Questions » How many OR users are integrated with QuickBooks?

Thanks for the candid response, Paul. The issues that this integration creates rather than solves for me are: 1. OR sends taxes through as a line item rather than a tax. This is problematic b…

(Posted Jul 5, 2021 12:54 PM)

General Help and Questions » How many OR users are integrated with QuickBooks?

I feel like the lone requester of features related to QB. Surely other users are running into some of the same issues as I am... I *think* the OR team is working on this integration but it is frustra…

(Posted Jul 2, 2021 10:41 PM)

General Help and Questions » Any Way to Mark Days that Cleaners Don't Work?

Our cleaning crew has a few days every year they do not work: Christmas Eve, Christmas Day, New Years Day, 4th of July, and Thanksgiving. Is it possible to make notes on our booking calendars of t…

(Posted Jun 23, 2021 4:38 PM)

Blog » Fee Categories, Separating Surcharges & Discounts, Show Non-Vrbo Reviews on Vrbo Listings, Attach Files to Contacts (Guests)

Question: Do you have to be API connected to VRBO in order to upload non-VRBO reviews to that site?

(Posted May 26, 2021 2:45 PM)

Blog » Fee Categories, Separating Surcharges & Discounts, Show Non-Vrbo Reviews on Vrbo Listings, Attach Files to Contacts (Guests)

I like the new fee Categories. But with so many, I am curious why there is no "Cancellation Fee"? I charge a Cancellation Fee when someone blocks my calendar for certain dates, then cancels. This …

(Posted May 26, 2021 2:36 PM)

General Help and Questions » Surcharge update: Not API connected

Thanks

(Posted May 18, 2021 1:15 PM)

General Help and Questions » Surcharge update: Not API connected

For a variety of reasons, I am not API connected to VRBO. I noticed that when I updated my Cleaning Fee in OR, it did not get pushed to VRBO when I did my rates push. I can't seem to find in the docu…

(Posted May 18, 2021 11:50 AM)

Blog » OwnerRez is now officially an Elite Partner of Vrbo - the highest honor awarded!

Great job. Keep up the good work!

(Posted May 17, 2021 6:36 PM)

Blog » Enhancements and Bug Fixes for the Week of May 10th

Thanks for the Channel Bridge history! It may be a little thing but I find it super helpful. Cheers!

(Posted May 14, 2021 6:03 PM)

Feature Requests » QB Integration: Tax issues

Thanks for the response. I may have to de-activate my QB / OR integration. I think it has a lot of potential, but I find since the integration I've had to add things to my routine in order to keep Q…

(Posted Apr 12, 2021 11:29 AM)

Feature Requests » QB Integration: Tax issues

Currently, the tax lines are coming into QB as a line item on the invoice. Taxes should be coming through to the Tax line item on the invoice so that the tax reporting is correct. Currently, I ha…

(Posted Apr 1, 2021 2:46 PM)

Feature Requests » Quickbooks Integration: Sub-Customers

Yes, that's it exactly. Customers would be Property A, Property B, etc. Sub-customers would be the guests of each property. This allows for drill-down reporting in QB that I find extremely useful…

(Posted Mar 31, 2021 1:09 PM)

Feature Requests » Quickbooks Integration: Refunds

Thanks, I'll watch for the update.

(Posted Mar 31, 2021 1:07 PM)

Feature Requests » Quickbooks Integration: Sub-Customers

When OR creates a new customer in QB, I'd LOVE to have the ability for that customer to come in as a "sub-customer" of a particular property. What I do now is manually edit the customer to be a sub…

(Posted Mar 30, 2021 11:23 AM)

Feature Requests » Quickbooks Integration: Refunds

When I have a cancellation, the OR integration with QB seems to zero out the original invoice. It would be preferable if it created a refund instead. The way it appears to be working now is that the…

(Posted Mar 30, 2021 11:18 AM)

Developer Community » Reports -- Home state of guest

I would also LOVE to see a report that shows me which states and cities my guests come from. Pretty please? Thanks!

(Posted Mar 10, 2021 10:35 PM)