PacViewLodging

Joined September 2019
84 posts
Topic

Feature Requests » VMs to SMS number should show up in CRM inbox

More integration as in when a guest calls it will "Popup" their reservation if their phone number is recognized?

(Posted Apr 7, 2021 10:55 PM)

Feature Requests » Code Field for last 4 digits of the Guest Primary Phone Number

If you are going to do last 4 of phone can you also populate the Door Lock integration (Brivo) please?

(Posted Apr 7, 2021 10:52 PM)

Blog » Encyclopedia of Vacation Rental Smart Door Locks

Chris I didn't see Brivo in the list. They would be in the category of ZWAVE. They have a "gateway" / "controller" that connects to devices via ZWAVE. I have found the controllers that we have …

(Posted Apr 7, 2021 10:50 PM)

General Help and Questions » HTG/ HomeToGo integration

When the promotion came out we went ahead and set them up but we assumed that they would be in the 15% range so we set their pricing with the 15% upcharge just to see how much business they would gen…

(Posted Apr 7, 2021 10:15 PM)

Feature Requests » Door Lock Codes - Phone Number

Valerie I am curious how you address the email issue with the Integrated Partners (ABB/Booking/VRBO, etc). We are finding that even though the guest has this "email" on the partner system that is NO…

(Posted Mar 26, 2021 10:11 PM)

Feature Requests » Wildcard Search

Add the ability on the Booking Screen Search to use the * wildcard when doing a search so you could enter the last 4 digits of a phone number as *1234 and OR would find the bookings that have phone n…

(Posted Mar 2, 2021 9:45 PM)

General Help and Questions » Remotelock Integration not finding locks

Here is the link for RL pricing. At a minimum you have to have Premium to use the OR lock integration. Sorry this link doesn't show pricing unless you are logged in... Sorry Ignore or admin delete …

(Posted Feb 1, 2021 4:44 PM)

General Help and Questions » Remotelock Integration not finding locks

Chris I believe the way that the integration with RL works now (correct me if I am wrong - this has been a gray area for me) is that it will reach out to RL to create the code at the time of the book…

(Posted Feb 1, 2021 4:32 PM)

Feature Requests » Door Lock Codes - Phone Number

We have been using electronic door locks for many years on our rental properties. We have utilized a number of different providers both automated and manual. Our most recent experience is the uti…

(Posted Jan 28, 2021 7:56 PM)

Feature Requests » Door Lock Automation and Guest Status

There are a number of partners that are integrated with OR to manage electronic door locks. These door locks and partners all seem to have varying levels of capabilities associated with them that c…

(Posted Jan 28, 2021 7:23 PM)

Feature Requests » Z-Wave Lock integration

There are a number of "partners" that OR has that use ZWAVE locks. RemoteLock doesn't do them directly they integrate with VERA and then VERA Manages the locks. (you have a double integration here.…

(Posted Jan 28, 2021 6:43 PM)

General Help and Questions » Remotelock Integration not finding locks

We used RemoteLock for awhile. Our challenge was in their pricing model for the number of properties that we have. They do charge by lock (the first element of their pricing) but you also need to…

(Posted Jan 28, 2021 6:32 PM)

Blog » WordPress Plugin Beta, Preview Charges, Rent-Only Discount, Non-Taxed Rent, Holiday Criteria, Igloo Locks, Better Email Defaults

Just for the record - RemoteLock also integrates with Vera (we currently use Vera for 26 Yale Zwave Locks integrated with OR), Schlage Encode and August Locks.

(Posted Dec 31, 2020 9:00 PM)

Template/Design Share » Using Themes with Emails...

When we first started using OR I went down the road as I had with other software to "brand" our emails and each template had our logo and footer information embedded actually in the template. Then …

(Posted Nov 21, 2020 8:29 PM)

Template/Design Share » Our Arrival Instructions to the Guests

Here is an example of our Arrival Instructions. We generally send these 2 days prior to guest arrival. We utilize bold, underline, images (pictures of the door locks are included in the email), an…

(Posted Nov 21, 2020 8:11 PM)

Template/Design Share » COVID Template Example

Our counties in Oregon require we inform guests about COVID. Our policy is such that if they can NOT acknowledge the contents of the email that we offer a full refund. We do not require proof and…

(Posted Nov 21, 2020 8:05 PM)

Template/Design Share » Welcome Template Example

We send this on arrival day at 9am. Pasting here in the forum is not the best because formatting is important as well and that doesn't seem to carry forward...We link to the blog post for restaurant…

(Posted Nov 21, 2020 8:02 PM)

General Help and Questions » Blog plug in for OR Hosted Website

I am new to hosted websites as well and wanted a blog. I did some research and found dropinblog.com. I personally think it is quite expensive but they give you a $100.00 credit which makes it not …

(Posted Nov 17, 2020 7:30 PM)

General Help and Questions » Alternative messaging for guests who don't use email

I would love to see the portal functionality built into OR... perhaps built using the same platform as the websites so it isn't really an app it's just a bunch of managed web pages that pull booking …

(Posted Nov 15, 2020 10:36 PM)

General Help and Questions » Stripe & Chargebacks Experience

I am told that after COVID getting banks or anyone to underwrite lodging businesses is much more difficult. As you mentioned for STRIPE you actually process under their "blanket" and they get to set…

(Posted Nov 15, 2020 10:03 PM)