Ken T

Joined August 2019
1706 posts
Topic

General Help and Questions » Create Holiday Rates

That's the easiest way, yes. Sometimes people will just configure their holiday rates as Spot Rates on the specific days affected.

(Posted Oct 22, 2019 8:18 AM)

General Help and Questions » Creating a Trigger to send an email based on a Custom Field

That's... brilliant. Insane, but brilliant. :-0 Now I need to go somewhere quiet for a bit and ponder the meaning of life. :-) We're planning on upgrading the triggers so you won't have to do scr…

(Posted Oct 21, 2019 2:41 PM)

General Help and Questions » OR iCal links: Is there an iCal link that will show ALL properties in one link?

No there's not, because it wouldn't work. The way the iCal standard is designed is not intended to include multiple calendars for different things. It's supposed to be *one* unitary calendar. So t…

(Posted Oct 21, 2019 12:53 PM)

General Help and Questions » Can we send or schedule a payment request email for a specific amount to a guest?

Yes, it's easy once you know how, but hard to find. :-) Go to the Booking, Transactions tab. Look for the Request button, which is actually a drop-down menu. Select Request Payment. This pops up…

(Posted Oct 21, 2019 11:16 AM)

Feature Requests » Refundable damage deposit - how it is displayed in quotes

When we take a security deposit hold on the credit card they used to book, normally it never even shows up on their account or statement, so you rarely run into that problem. When they are paying wi…

(Posted Oct 21, 2019 11:07 AM)

General Help and Questions » Crash Convert Block(iCal) to Booking

Do you know the number of the block, or, if it did actually convert to a booking, the booking number? And, can you send those, with your message, to help@ownerreservations.com so we can look into it…

(Posted Oct 21, 2019 7:48 AM)

Feature Requests » Add "Implemented xx/201xx" note to Feature Requests

Oh, gotcha. Yes, that kind of advanced functionality will have to wait until the pending redesign of the Forums and support areas. Good idea though!

(Posted Oct 18, 2019 3:38 PM)

Feature Requests » Collect Photo ID Option in Rental Agreement

We are not lawyers, and we have OwnerRez users worldwide. Each owner has to be responsible for obeying the applicable laws in their particular jurisdiction. That said, if people email you images, i…

(Posted Oct 18, 2019 3:37 PM)

Feature Requests » Search capability in Forums

It's going to be a bit before the forums and support area get the complete overhaul they deserve. Right now we're emphasizing our support time, on writing and expanding the support docs to cover var…

(Posted Oct 18, 2019 3:33 PM)

Feature Requests » Add "Implemented xx/201xx" note to Feature Requests

We integrate with PriceLabs, which does this sort of thing. Take a look: https://www.ownerrez.com/support/articles/pricelabs

(Posted Oct 18, 2019 3:29 PM)

Feature Requests » Vote on Feature requests?

Possible, yes. But we're wanting to completely overhaul the Forums anyway, so we wouldn't add anything like that until then.

(Posted Oct 18, 2019 1:42 PM)

General Help and Questions » printing monthly calendar

You should be able to just print it using your browser's normal Print function. Nothing special needed in the page. It's true that different browsers can format things differently, and you might wa…

(Posted Oct 18, 2019 1:37 PM)

Feature Requests » Collect Photo ID Option in Rental Agreement

Depends on how many help tickets you send in. :-)

(Posted Oct 17, 2019 7:23 PM)

Feature Requests » Collect Photo ID Option in Rental Agreement

I'm especially familiar with Docusign, and I know OwnerRez has no direct integration with them at this time. You may be able to work something out manually, I dunno. If you do, let us all know! :-)

(Posted Oct 17, 2019 3:56 PM)

Feature Requests » Collect Photo ID Option in Rental Agreement

Not real soon, because it's a lot of work to get it right. But there's no need to sift through emails to find them, at least not more than once. When you get an ID from a renter as an attachment to…

(Posted Oct 17, 2019 3:31 PM)

General Help and Questions » Didn't there used to be a place to see ALL emails sent in one big list?

That report still exists. It's under the Tools menu now.

(Posted Sep 24, 2019 8:45 PM)

Blog » OwnerRez Happy Hour Hangout in Scottsdale, AZ!

With all the new features, new and old users, OwnerRez wanted take a moment and get to know some of you personally! Since a lot of people will be in town for the VRBO Partner Summit, OwnerRez is …

(Posted Sep 19, 2019 2:38 PM)

General Help and Questions » Latitude/longitude and PriceLabs

The Forums are scheduled for a complete overhaul. The Support Docs are already in the middle of a complete overhaul. There will be lots and lots and logs more support documents coming. And the Sea…

(Posted Sep 18, 2019 10:17 AM)

General Help and Questions » Latitude/longitude and PriceLabs

Sure, it's under Properties > pick a property > Location.

(Posted Sep 18, 2019 10:11 AM)

General Help and Questions » not seeing the email tab at the top...

The problem is that the top bar is crowded already, getting more so, and there are more major features that need to be added. We have no choice but to do some reorganization. It may not make total …

(Posted Sep 11, 2019 1:29 PM)