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Here's a support doc talking about how to do it:
https://www.ownerrez.com/support/articles/instant-book-vs-request-to-book
Turning off Instant Book is not supported by all API channels, and is not …
(Posted Jul 21, 2020 11:49 AM)
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Jul 21, 2020 11:49 AM |
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Usually, the best way to get information like that from Airbnb and VRBO is by using Channel Bridge.
https://www.ownerrez.com/support/articles/channel-bridge
We do have an Excel template for bulk im…
(Posted Jul 21, 2020 11:48 AM)
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Jul 21, 2020 11:48 AM |
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We're planning much more functionality in this area as it evolves over time. This'll take a while to get where it needs to be, but you should see improvements.
(Posted Jul 21, 2020 11:47 AM)
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Jul 21, 2020 11:47 AM |
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I'm going to say, not anytime real soon... Our recent emphasis has been Airbnb messaging and SMS text support. What are you looking for specifically? You could also look into the cleaning-scheduli…
(Posted Jul 13, 2020 2:56 PM)
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Jul 13, 2020 2:56 PM |
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Are you still seeing this? We haven't heard of any widespread issues after the email option is turned on correctly.
(Posted Jul 13, 2020 2:55 PM)
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Jul 13, 2020 2:55 PM |
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Good idea! We know the forums need a big overhaul, and we keep meaning to do it - but there's always something more urgent over on the system side, like Airbnb messaging and SMS texting.
(Posted Jul 9, 2020 11:28 AM)
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Jul 9, 2020 11:28 AM |
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Please write in to the Helpdesk, with the ORB number of the booking, and we'll take a look.
(Posted Jul 6, 2020 7:48 PM)
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Jul 6, 2020 7:48 PM |
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There aren't *automatic* tools, but you can import their data using our Excel templates:
https://www.ownerrez.com/support/articles/importing-outside-bookings
(Posted Jul 6, 2020 5:15 PM)
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Jul 6, 2020 5:15 PM |
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If you are already using our API connection, don't worry about it, you're already compliant.
https://www.ownerrez.com/support/articles/channel-management-api-integrations-homeaway-common-issues-ques…
(Posted Jul 2, 2020 8:20 AM)
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Jul 2, 2020 8:20 AM |
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I'm glad it looks that way, but that's an illusion. Airbnb has never sent real email addresses, just the fake proxy one.
We recommend configuring an automatic email template and trigger asking gues…
(Posted Jun 30, 2020 6:19 PM)
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Jun 30, 2020 6:19 PM |
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When you are not using an API connection, but just iCal calendar feeds, OwnerRez creates bookings and blocks based on imported data send to us in the iCal calendar feeds you've imported. When a new …
(Posted Jun 30, 2020 8:12 AM)
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Jun 30, 2020 8:12 AM |
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We're thinking about a number of different upcoming needs at the moment, and it's quite possible that customer support might lead into those in time. So we'd be glad to consider a wide range of expe…
(Posted Jun 18, 2020 7:42 AM)
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Jun 18, 2020 7:42 AM |
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We have received reports from some users of difficulties sending email to hr@ownerreservations.com. We are looking into this issue; if you received a bounce message, please try again.
In addition, …
(Posted Jun 9, 2020 2:13 PM)
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Jun 9, 2020 2:13 PM |
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FYI, there's some related discussion over in this thread:
https://www.ownerrez.com/forums/blog/integration-with-ruebarue
(Posted Jun 3, 2020 4:57 PM)
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Jun 3, 2020 4:57 PM |
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Sure - it's in the settings for each widget. You can select which properties are used for that widget.
(Posted Jun 3, 2020 4:57 PM)
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Jun 3, 2020 4:57 PM |
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Hi Dewey,
You can go into their Booking, Legal tab, and Request that they sign it again. You may want to edit the email to emphasize the information that they did not provide.
Or, if you've alread…
(Posted Jun 3, 2020 4:56 PM)
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Jun 3, 2020 4:56 PM |
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Please contact us at help@ownerreservations.com for instructions on how to connect your OwnerRez account to the HA/VRBO API.
(Posted Jun 2, 2020 11:59 AM)
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Jun 2, 2020 11:59 AM |
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No. If you are not using our API connection to HA/VRBO, you'll be still paid according to their policies. If you are using our API connection, you'll be paid in accordance with your agreement with …
(Posted Jun 2, 2020 10:54 AM)
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Jun 2, 2020 10:54 AM |
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Over the past year, OwnerRez has experienced a lot of growth. Even during the covid hysteria, we've continued to grow at a fast pace. We know we owe some of that growth to our awesome users becau…
(Posted Jun 1, 2020 3:50 PM)
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Jun 1, 2020 3:50 PM |
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Please write in to the Helpdesk with the ORB number of the booking, and we'll help you figure it out.
(Posted May 29, 2020 3:17 PM)
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May 29, 2020 3:17 PM |
