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No, no particular update, but there is an extensive discussion on how best to do this currently over here:
https://www.ownerrez.com/forums/requests/template-fields-for-agreement-info-guest-needs-t…
(Posted Apr 8, 2021 11:48 AM)
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Apr 8, 2021 11:48 AM |
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Generally, OwnerRez isn't designed for bulk marketing - either via email, or SMS. We've thought about adding that type of functionality, and may down the road, but it gets into some fairly complex l…
(Posted Apr 8, 2021 11:47 AM)
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Apr 8, 2021 11:47 AM |
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Yes, that sort of thing, for sure! But it'll take time.
(Posted Apr 8, 2021 11:45 AM)
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Apr 8, 2021 11:45 AM |
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Yeah, it does seem like it's taking a while, doesn't it? We talk to them regularly and they are moving forward with the integration. It should be done very soon.
(Posted Apr 6, 2021 9:23 PM)
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Apr 6, 2021 9:23 PM |
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The "team" email account is actually the best approach at the moment. They won't necessarily get payment notifications though - you can use a different email address for your main login (that gets t…
(Posted Apr 6, 2021 9:20 PM)
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Apr 6, 2021 9:20 PM |
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Hi Tonya,
Glad to have you aboard! Please feel free to write in to the Helpdesk if you run into questions that you can't find here in the Forums.
(Posted Mar 26, 2021 9:51 AM)
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Mar 26, 2021 9:51 AM |
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Sounds like it got sorted out anyway!
(Posted Mar 25, 2021 2:39 PM)
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Mar 25, 2021 2:39 PM |
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There *may* be. Are you able to get information about the affected bookings using Channel Bridge?
https://www.ownerrez.com/support/articles/channel-bridge-what-is-is-how-it-works
If so, then w…
(Posted Mar 25, 2021 2:05 PM)
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Mar 25, 2021 2:05 PM |
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[Another topic was closed as a duplicate of this topic (https://www.ownerrez.com/forums/requests/insurance-acknowledgment-and-other-initialed-items-in-the-rental-agreement)]
(Posted Mar 20, 2021 12:56 PM)
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Mar 20, 2021 12:56 PM |
General Help and Questions » UK style dates
We've looked into this a little more, and if you set the date format in your Culture settings, it will change some (but not all) of the internal control panel displays. Work in adding this capabilit…
(Posted Mar 17, 2021 8:55 AM)
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Mar 17, 2021 8:55 AM |
General Help and Questions » UK style dates
Yes, that is not currently possible. We are presently working to improve our internationalization capabilities, beginning with customer-facing views, and eventually to include the control panel you …
(Posted Mar 16, 2021 12:51 PM)
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Mar 16, 2021 12:51 PM |
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Unfortunately, this is normal, because we don't know or control when security deposit holds will be expired by the issuing bank. They notify us that they are *going* to expire it, but we don't know …
(Posted Mar 11, 2021 9:23 AM)
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Mar 11, 2021 9:23 AM |
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Yes to all of the above.
(Posted Mar 6, 2021 1:53 AM)
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Mar 6, 2021 1:53 AM |
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Airbnb strips out anything in your message they don't like, and then sends what's left to your guest's own email address. If the guest replies, the same thing happens in reverse, and what's left of …
(Posted Mar 6, 2021 12:54 AM)
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Mar 6, 2021 12:54 AM |
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Most likely, you have one of the "Combine" options selected in your Preferences.
https://app.ownerrez.com/account/preferences
If that isn't it, please write into the Helpdesk with the quote num…
(Posted Mar 5, 2021 3:31 PM)
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Mar 5, 2021 3:31 PM |
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We've decided to leave cleaning scheduling functionality to our housekeeping scheduling partners for the moment:
https://www.ownerrez.com/support/articles/housekeeping-service-connections-overview
(Posted Mar 3, 2021 10:35 PM)
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Mar 3, 2021 10:35 PM |
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Oh, OK, you explicitly want to have separate fields for each channel. Gotcha.
(Posted Mar 3, 2021 4:06 PM)
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Mar 3, 2021 4:06 PM |
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It's not - that's what Airbnb and TA call it. In OwnerRez, that's the Headline field.
(Posted Mar 3, 2021 1:17 PM)
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Mar 3, 2021 1:17 PM |
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Depending on exactly what you're trying to do, you can sort of accomplish this, because Airbnb uses the various fields differently:
https://www.ownerrez.com/support/articles/channel-management-api-i…
(Posted Mar 3, 2021 3:57 AM)
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Mar 3, 2021 3:57 AM |
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There is a "Card On File" criteria for triggers, so you could do the opposite - not send the email if there is no card.
(Posted Mar 2, 2021 9:53 PM)
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Mar 2, 2021 9:53 PM |
