Ken T

Joined August 2019
1706 posts
Topic

General Help and Questions » Owner Dashboard - December not showing up

Oh, looks like you've never written in to the Helpdesk before - the form is just a front-end to its email address: help@ownerreservations.com

(Posted Jun 30, 2021 6:24 PM)

General Help and Questions » Owner Dashboard - December not showing up

Hmm, we're not able to duplicate this. Can you write in to the Helpdesk with the URL you're looking at, and a screenshot?

(Posted Jun 30, 2021 6:05 PM)

General Help and Questions » Email Triggers - Day of the Week during a stay

When a voting thread is merged into another voting thread, the votes are automatically combined. Non-voting threads don't have votes to combine, which is why I posted a note - anyone who was watchin…

(Posted Jun 30, 2021 10:03 AM)

General Help and Questions » Email Triggers - Day of the Week during a stay

You'll want to vote up this suggestion: https://www.ownerrez.com/forums/requests/trigger-for-exact-day-of-week-trash-reminders It is planned, hopefully for the first half of this year.

(Posted Jun 29, 2021 10:42 AM)

General Help and Questions » Email Triggers on a Day of the week

You'll want to vote up this suggestion: https://www.ownerrez.com/forums/requests/trigger-for-exact-day-of-week-trash-reminders

(Posted Jun 29, 2021 10:42 AM)

General Help and Questions » Day of week email trigger

You'll want to vote up this suggestion: https://www.ownerrez.com/forums/requests/trigger-for-exact-day-of-week-trash-reminders

(Posted Jun 29, 2021 10:41 AM)

Developer Community » Change a booking tag's value

Yes, that's correct - "foo" represents a generic meaningless example tag name.

(Posted Jun 25, 2021 1:54 PM)

General Help and Questions » Current Status on Photo ID Upload?

As has been the case for awhile, it will happen eventually, but no ETA.

(Posted Jun 25, 2021 1:00 PM)

General Help and Questions » Notification Alert for inquiry

Ah - yes ,we do have that: https://www.ownerrez.com/support/articles/sms-issues-questions#new-message-alert

(Posted Jun 23, 2021 3:00 PM)

General Help and Questions » Notification Alert for inquiry

We've had SMS for quite some time now actually: https://www.ownerrez.com/support/articles/sms-messaging-setup-usage-video

(Posted Jun 23, 2021 2:18 PM)

Feature Requests » Guest Address Report

What are you looking for? We do store, and display, their address.

(Posted Jun 22, 2021 8:55 PM)

General Help and Questions » Is there a flag for Unique properties

Doesn't look like it no. It's a pretty long list but doesn't have that. We get the list from Airbnb, so, you could maybe suggest it to them to add. :-)

(Posted Jun 22, 2021 10:41 AM)

Feature Requests » A different email address for "inquiry is created" system alert

Yes, that's somewhat correct: 1. Your Profile address is the email you use to log in to OwnerRez, and also where your OwnerRez system messages are sent. https://app.ownerrez.com/account/profile 2.…

(Posted Jun 21, 2021 2:59 PM)

General Help and Questions » Is there a flag for Unique properties

For Airbnb, yes - they are options under Type in Properties > Amenities.

(Posted Jun 21, 2021 11:43 AM)

Feature Requests » Blog Widget for Website

No ETA currently, but it's on the list for sure.

(Posted Jun 18, 2021 10:27 AM)

General Help and Questions » Credit Card Hold times

OwnerRez supports quite a few different payment processors. They all have their own underwriting standards, so if you are not satisfied with the terms you are receiving from one, you are free to see…

(Posted Jun 17, 2021 9:31 PM)

General Help and Questions » How to do a VRBO discount

That seems wrong - can you write in to the Helpdesk with a specific example we can investigate?

(Posted Jun 16, 2021 7:28 PM)

General Help and Questions » How to do a VRBO discount

Unfortunately, no, this is a known clunky bit and limitation of the Vrbo API: https://www.ownerrez.com/support/articles/channel-management-api-integrations-vrbo We're actively pursuing a better…

(Posted Jun 16, 2021 6:55 PM)

General Help and Questions » non-Triggered but pre-scheduled message?

And, you'll probably want to set up Manual door locks. https://www.ownerrez.com/support/articles/integration-manual-door-locks

(Posted Jun 15, 2021 10:00 AM)

Feature Requests » Reserve with Google

Is that the same as this? https://www.ownerrez.com/forums/requests/google-free-listing-api-connection

(Posted Jun 14, 2021 6:49 PM)