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We do plan to add additional capabilities to the owners portal over time.
(Posted Aug 2, 2021 9:56 AM)
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Aug 2, 2021 9:56 AM |
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Actually, one of the Vrbo API requirements is specifically to have your own credit card payment processor - with the API, Vrbo does not handle guest payments.
https://www.ownerrez.com/support/arti…
(Posted Jul 29, 2021 10:51 AM)
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Jul 29, 2021 10:51 AM |
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At present, unfortunately, no, we don't have any automated "standby" notification capability.
(Posted Jul 28, 2021 2:00 PM)
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Jul 28, 2021 2:00 PM |
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Yes, that would do it - importing rates from a channel creates Spot Rates.
(Posted Jul 27, 2021 1:24 PM)
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Jul 27, 2021 1:24 PM |
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Formatting and custom fields is a very complex and challenging issue because of all the invisible coding going on behind the scenes - depending on the type of field, there may be embedded HTML in it,…
(Posted Jul 27, 2021 1:22 PM)
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Jul 27, 2021 1:22 PM |
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There are several overlapping rate systems in OwnerRez that are used for different purposes, and which can cause confusion if you don't know what you're looking at. This video may help explain:
h…
(Posted Jul 26, 2021 5:29 PM)
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Jul 26, 2021 5:29 PM |
Developer Community » CSS help
Have you taken a look at this page?
https://www.ownerrez.com/support/articles/hosted-website-css-magic
If you have more specific questions, please write in to the Helpdesk with a detailed descr…
(Posted Jul 24, 2021 1:28 PM)
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Jul 24, 2021 1:28 PM |
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Please write in to the Helpdesk so we can take a look - normally, you can pick those up using Channel Bridge for past bookings, and they come in automatically for newly-created ones.
(Posted Jul 19, 2021 7:02 PM)
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Jul 19, 2021 7:02 PM |
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[quote=Tarki]It'd be great if we could define the gap length between bookings and minimum nights for this gap. I'd like to be able to have 2-night bookings for 3-night gaps. [/quote]
But, you alre…
(Posted Jul 16, 2021 3:26 PM)
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Jul 16, 2021 3:26 PM |
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We've decided not to include or add any further housekeeping-scheduling features in the foreseeable future. It turns out there's a lot of complexity there, and we have solid integrations with partne…
(Posted Jul 16, 2021 10:16 AM)
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Jul 16, 2021 10:16 AM |
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I wouldn't anticipate this new feature in the new future. Maybe next year.
(Posted Jul 15, 2021 9:57 PM)
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Jul 15, 2021 9:57 PM |
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Most likely, you can create an email template and trigger using our Field Codes to contain the required information, and automatically send the email to a specific email address.
https://www.owner…
(Posted Jul 15, 2021 11:20 AM)
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Jul 15, 2021 11:20 AM |
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Yes, that's normal, because Airbnb doesn't automatically send us payment information. You have to collect that from time to time using Channel Bridge:
https://www.ownerrez.com/support/articles/ch…
(Posted Jul 15, 2021 11:19 AM)
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Jul 15, 2021 11:19 AM |
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I think you're looking for this?
https://www.ownerrez.com/support/articles/discount-codes
(Posted Jul 14, 2021 2:23 PM)
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Jul 14, 2021 2:23 PM |
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Ah - no, Airbnb never sends the guests' real email addresses, just Airbnb proxy emails. The OwnerRez system can automatically collect the real email addresses via the proxy emails using the Rental A…
(Posted Jul 14, 2021 12:40 PM)
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Jul 14, 2021 12:40 PM |
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Well, we were able to see the property in an anonymous browser that isn't logged into anything at all. I suspect perhaps you may have a cookie issue?
(Posted Jul 14, 2021 12:39 PM)
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Jul 14, 2021 12:39 PM |
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I was able to check your account and see one of your properties on Airbnb - the other property is not connected in the API.
If you need more investigation, please write in to the Helpdesk and we'l…
(Posted Jul 14, 2021 11:30 AM)
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Jul 14, 2021 11:30 AM |
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This is normal - emails are not handled via the API.
Internal Airbnb messages are, though, and those appear in the Conversations and/or CRM > Inbox.
(Posted Jul 14, 2021 11:27 AM)
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Jul 14, 2021 11:27 AM |
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Unfortunately, no, there isn't such a report - and there really can't be, since at present OwnerRez doesn't receive all correspondence from the guest anyway.
(Posted Jul 10, 2021 3:07 PM)
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Jul 10, 2021 3:07 PM |
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Yes - go to Settings > Legal Agreements. Click the little pencil icon to the left of the agreement you want, and select Download Example PDF.
That will give a generic agreement showing the field co…
(Posted Jul 8, 2021 7:28 PM)
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Jul 8, 2021 7:28 PM |
