General Help and Questions » VRBO issues
While you are setting up a new integration from within OwnerRez, in the process Vrbo will ask you to log in, but, there will also be a link to create a new Vrbo account, which is what you want.
N…
(Posted Jul 18, 2022 9:48 PM)
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Jul 18, 2022 9:48 PM |
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I can't go into further detail beyond what I've discussed before, but, this is not the case, and our discussions with Google are moving forward.
(Posted Jul 18, 2022 4:10 PM)
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Jul 18, 2022 4:10 PM |
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We're aware of this issue, and there's a fix scheduled for the next release.
(Posted Jul 18, 2022 2:27 PM)
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Jul 18, 2022 2:27 PM |
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There's no function for recurring blocks - you'd need to set up a separate block for each year.
(Posted Jul 18, 2022 1:19 PM)
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Jul 18, 2022 1:19 PM |
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Well, yes, and I don't blame you - but, unlike Airbnb, Vrbo does not pass us that information. :-(
(Posted Jul 15, 2022 11:35 PM)
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Jul 15, 2022 11:35 PM |
General Help and Questions » verified email
Normally, you'd set your Theming to use your new email address:
https://www.ownerrez.com/support/articles/theming https://www.ownerrez.com/support/articles/theming
(Posted Jul 15, 2022 11:02 PM)
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Jul 15, 2022 11:02 PM |
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But you can - go to the Transactions tab of the Booking and scroll down. There's a Fees section. If you have Airbnb bookings, you'll see that Airbnb fees appear in there. Vrbo doesn't send us thei…
(Posted Jul 15, 2022 1:47 PM)
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Jul 15, 2022 1:47 PM |
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There could be a great many reasons, and we'd need a lot more detail and likely some screenshots showing what's wrong. You'd do best to write in to the Helpdesk.
(Posted Jul 14, 2022 6:07 PM)
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Jul 14, 2022 6:07 PM |
General Help and Questions » VRBO sync
It's true that OwnerRez is quite complex and powerful. But actually, the vast majority of our clients have only a handful of properties, so, YES, it is useful even if you are still small!
I'd re…
(Posted Jul 12, 2022 4:03 PM)
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Jul 12, 2022 4:03 PM |
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No, there's nothing wrong with that, it's just a little more complicated potentially. If you've gotten it configured so it's all working as you want it, no need to change it further.
(Posted Jul 12, 2022 11:33 AM)
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Jul 12, 2022 11:33 AM |
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We're actually planning to do more or less the opposite - when you change the checkin/checkout time to something other than the default, a tag automatically gets added.
(Posted Jul 11, 2022 3:36 PM)
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Jul 11, 2022 3:36 PM |
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Short answer: You can't currently delete a custom source.
But, we took a look at your account, and it isn't optimally configured. It'd be easier if you did just one widget and mapped to multipl…
(Posted Jul 11, 2022 2:34 PM)
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Jul 11, 2022 2:34 PM |
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Yes, this is already in the planning stages.
(Posted Jul 11, 2022 2:18 PM)
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Jul 11, 2022 2:18 PM |
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There is significant ongoing work planned around messaging, which wouldn't necessarily be exactly this, but is related.
(Posted Jul 8, 2022 3:52 PM)
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Jul 8, 2022 3:52 PM |
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The only thing that a true app can do that our responsive website can't, is alerts on your smartphone.
And, Google has announced that they plan to add that capability to Chrome browser. So that …
(Posted Jul 8, 2022 3:06 PM)
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Jul 8, 2022 3:06 PM |
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Here are our general instructions for extending a stay:
https://www.ownerrez.com/support/articles/extending-a-stay https://www.ownerrez.com/support/articles/extending-a-stay
(Posted Jul 8, 2022 12:45 PM)
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Jul 8, 2022 12:45 PM |
General Help and Questions » Junk Mail
Unfortunately, there is no way to be absolutely sure the emails sent to your guests won't end up in their spam folders instead. The nature of the Internet email system originated half a century ago,…
(Posted Jul 6, 2022 6:54 PM)
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Jul 6, 2022 6:54 PM |
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If you are using API connections with Airbnb and Vrbo, yes, a length-of-stay discount will also be sent there.
Unfortunately, at the present, not with Booking.com - you'd have to configure the di…
(Posted Jul 6, 2022 2:48 PM)
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Jul 6, 2022 2:48 PM |
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Our Custom Cancellation Policies integrate with Vrbo, so are limited to what they support - and they don't. We have asked them for this as well as some other additional customization options, and wi…
(Posted Jul 5, 2022 5:03 PM)
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Jul 5, 2022 5:03 PM |
General Help and Questions » Damage Deposit
Most likely, that's because you had existing bookings with the security deposit required. Turning that off affects new bookings, but not already-existing ones.
(Posted Jul 2, 2022 1:07 PM)
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Jul 2, 2022 1:07 PM |
