Ken T

Joined August 2019
1706 posts
Topic

Feature Requests » Booking widget logic

This is already possible in the Settings of your Book Now Widget: https://uc.orez.io/w/files/7205a3a3dbeb4dc181bacceebf31a256

(Posted Sep 22, 2022 10:22 AM)

General Help and Questions » Channel Bridge Airbnb

Here are some things to try: https://www.ownerrez.com/support/articles/channel-bridge-common-issues-questions#errors-out https://www.ownerrez.com/support/articles/channel-bridge-common-issues-que…

(Posted Sep 22, 2022 9:59 AM)

General Help and Questions » Yale Assure Locks via Z-Wave and Ring....

RemoteLocks works with both Z-Wave and Yale: https://www.ownerrez.com/support/articles/integration-remotelock-door-locks#compatibility https://www.ownerrez.com/support/articles/integration-remote…

(Posted Sep 21, 2022 9:05 PM)

Feature Requests » Check-In & Out Allowed Days

You'd have to ask PriceLabs about what their development plans might be.

(Posted Sep 20, 2022 7:56 PM)

General Help and Questions » Delay credit card processing until after rental contract signed for Vrbo bookings?

No, there's not a way to make the card process automatically when the RA is signed. If you choose to turn off the auto process, you'll need to run it yourself when, in your judgment, the booking is r…

(Posted Sep 20, 2022 6:06 PM)

Feature Requests » VRBO Commission Fee For More Accurate Reporting

It is, and hopefully will be out later this year.

(Posted Sep 19, 2022 11:23 PM)

General Help and Questions » Delay credit card processing until after rental contract signed for Vrbo bookings?

Yes, in fact, it is essential to state in your House Rules that guests are required to sign and follow the Rental Agreement.

(Posted Sep 19, 2022 11:14 PM)

General Help and Questions » Delay credit card processing until after rental contract signed for Vrbo bookings?

This is not recommended and not supported - the card should be charged as soon as the booking is made.  You don't want bookings blocking your calendar that have not paid you anything.

(Posted Sep 19, 2022 8:28 PM)

General Help and Questions » Quickbook resources

Got your Helpdesk message and replied.

(Posted Sep 19, 2022 12:06 PM)

General Help and Questions » Hosted Website - Detailed Charges and Taxes

This may be because your direct bookings are not being properly identified as being from your website. In any case, this is not the recommended way to set taxes - rather than setting specific cha…

(Posted Sep 17, 2022 5:35 PM)

Blog » Better Custom Payment Methods, Redirect After Booking, Strike-Through Pricing on Airbnb, Cancellation Fees, Base Channel Rates

@Steve & Kyristen K - please write in to the Helpdesk with your specific example so we can investigate.

(Posted Sep 17, 2022 4:57 PM)

Feature Requests » Multiple Owners Functionality in Property Management Module

We do plan to add support for multiple email addresses for owners.

(Posted Sep 17, 2022 2:48 PM)

Feature Requests » Create a PDF version of a Guest Invoice

Is it not practical simply to "Print to PDF" from your browser?

(Posted Sep 16, 2022 11:45 PM)

General Help and Questions » Cleaning fees issue

I just finished a conference call with our Airbnb contacts, and here is what they have recommended:   * You can choose to keep the affected bookings as they are, without the cleaning surcharge. …

(Posted Sep 15, 2022 1:02 PM)

Feature Requests » VRBO Commission Fee For More Accurate Reporting

We are actually working on a more general capability that would allow you to configure an expense (that can be for anything) of a fixed amount or a percentage.  So, this would achieve the effect you …

(Posted Sep 15, 2022 11:54 AM)

Feature Requests » VRBO Commission Fee For More Accurate Reporting

Most payment processors do not use simple math to calculate their fees, and, they can vary by account even with the same processor based on your negotiations with them.  So, it is out of the question…

(Posted Sep 14, 2022 12:32 PM)

Feature Requests » VRBO Commission Fee For More Accurate Reporting

We've asked, but they don't seem particularly interested.  We've looked into potentially importing them using Channel Bridge or an exported report from Vrbo, but there are issues with that too.  Mayb…

(Posted Sep 13, 2022 1:23 PM)

General Help and Questions » Minimum night being overwritten

Since you are using PriceLabs, their min-nights setting is automatically overriding whatever might otherwise be set in OwnerRez.  You'll need to fix the configuration issue in PriceLabs, not OwnerRez…

(Posted Sep 12, 2022 1:02 PM)

General Help and Questions » vrbo api: new property and Vrbo account - onboarding specialist asking to unblock calendar

Yes, that is correct.  However, that may or may not be related to the issue with Vrbo.  If it's still stuck, please write in to the Helpdesk so we can take a look.

(Posted Sep 12, 2022 11:11 AM)

Feature Requests » Mobile pay w/ digital wallet -- Apple Pay, Venmo, Zelle, Crypto

Each suggested additional payment method is its own rather complex integration process, not just one task, and would need to be prioritized separately. We do have a standalone request (actually s…

(Posted Sep 9, 2022 12:15 PM)