|
Hi Kimberly,
Here's a few I like to give out when answering similar questions in the ticket system:
https://www.shenrent.com
https://sasquatch.vacations
https://www.mtshastavacationrentals.com
ht…
(Posted Feb 12, 2019 6:00 PM)
|
Feb 12, 2019 6:00 PM |
|
Ross hit some good points overall. It comes down to how much you want a custom look and feel versus the time spent in wiring up widgets or managing your page content (property photos, description, e…
(Posted Feb 10, 2019 10:27 AM)
|
Feb 10, 2019 10:27 AM |
|
I just threw that form up there for users that want to start applying early. Soon, we'll have a baked-in application page that you can use to start an application from within OwnerRez.
(Posted Feb 9, 2019 10:20 AM)
|
Feb 9, 2019 10:20 AM |
|
On the release page, if it fails to release, it will show you a Mark As Released button. Click that and it will force-release it in the system. If you can send us a ticket privately, we'll look int…
(Posted Feb 6, 2019 9:06 AM)
|
Feb 6, 2019 9:06 AM |
|
Ouch! That happens sometimes once a year when the big companies throw in "annual renewal" fees. Sometimes it's just a nonsense fee to purposefully push out smaller accounts they no longer want.
We…
(Posted Feb 6, 2019 8:53 AM)
|
Feb 6, 2019 8:53 AM |
|
Are these emails all custom templates (ie. that you created from scratch) or emails that are sent from the system as a hard-coded notification? If they are custom templates, then it should be easy t…
(Posted Feb 4, 2019 4:11 PM)
|
Feb 4, 2019 4:11 PM |
|
Thanks for the advice on iPhone, Rich! Helpful!
(Posted Feb 4, 2019 4:09 PM)
|
Feb 4, 2019 4:09 PM |
|
Emails to guests can be customized using email templates (Settings > Email Templates). That page has a list of system-defined events and then custom ones you can create (to send with triggers). You…
(Posted Feb 4, 2019 4:06 PM)
|
Feb 4, 2019 4:06 PM |
|
Hi Rich, the webhooks we have are limited to specific partners only as they are really tailored to specific use cases. We've love to open that up for wider access but it would take a lot of time for…
(Posted Feb 4, 2019 4:02 PM)
|
Feb 4, 2019 4:02 PM |
|
[quote=Ross C]"draconian treatment of owners"
They all seem to do that in one way or another.[/quote]
For sure. The only one that doesn't appear to completely hate owners is Booking.com, but then …
(Posted Jan 30, 2019 6:55 PM)
|
Jan 30, 2019 6:55 PM |
|
That's the "send me a copy" copy you are getting. The guest is getting one too. If you look at the outbound email (top Email menu) it will show you all the email going out, including ones to you an…
(Posted Jan 30, 2019 4:38 PM)
|
Jan 30, 2019 4:38 PM |
|
Sort of, yes. You can just not send the second quote email. You would change the "available" reply to use the same message body (same field codes, etc) as the quote email so that it looks the same. …
(Posted Jan 30, 2019 4:38 PM)
|
Jan 30, 2019 4:38 PM |
|
It must have changed, at least for the PMs that use our API integration. Even with one payment made, the contact info is shown (we have it in OR immediately) and you can email them.
(Posted Jan 30, 2019 4:36 PM)
|
Jan 30, 2019 4:36 PM |
|
Randy, we haven't partnered with any other cleaning apps specifically, but they could have used our API and built in integration on their end without us knowing. Jim and the guys at ResortCleaning a…
(Posted Jan 30, 2019 4:34 PM)
|
Jan 30, 2019 4:34 PM |
|
The PMs that have set up TA integration are getting inquiries and bookings for sure - there's a steady stream of them coming through per day/week - but it's definitely a lot less than in years past. …
(Posted Jan 30, 2019 4:22 PM)
|
Jan 30, 2019 4:22 PM |
General Help and Questions » Pushing rates
Make sure to set a "standard rate" on your period rates first. Or do that and then ask again. We found out that that was the holdup. If there is no standard rate, their code doesn't try to switch …
(Posted Jan 25, 2019 5:32 PM)
|
Jan 25, 2019 5:32 PM |
General Help and Questions » Pricelabs
From the app side of things...
Seems to be smooth overall. Their servers write to ours a couple times per day as needed. We have found them easy and straightforward to work with.
There is one thi…
(Posted Jan 24, 2019 2:09 PM)
|
Jan 24, 2019 2:09 PM |
|
Hi Richard,
Sorry for the delay in responding. My first thought is - you'd need to ask ResortCleaning that! I'm sure that's not the answer you're looking for. 🤪
Let me reach out to my contacts o…
(Posted Jan 24, 2019 2:01 PM)
|
Jan 24, 2019 2:01 PM |
|
Sorry for the delay in responding, BlueMtnCabins. That's a great technique - I love it!
Use the {BTGUESTFEE} field code to insert the fees they paid. Couple caveats:
1) That will include all gues…
(Posted Jan 24, 2019 1:59 PM)
|
Jan 24, 2019 1:59 PM |
|
Hi Mitchell,
Sorry for the delay in responding. That would just be one 1 property. A property is one individually-rented unit. It doesn't matter how many national/regional listing sites (or even…
(Posted Jan 24, 2019 1:56 PM)
|
Jan 24, 2019 1:56 PM |
