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@BlueMtnCabins - Are you seeing an error message? What about it isn't working, and is it Channel Bridge side or OR side? If you have a screenshot, send that in as a ticket. We have seen many Chann…
(Posted Mar 14, 2019 11:22 AM)
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Mar 14, 2019 11:22 AM |
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Yes, we've seen that as well - on REVIEWS. Not on bookings. I am reiterating the point because there are many users asking about whether this affects bookings and it should not. We have not seen an…
(Posted Mar 14, 2019 9:59 AM)
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Mar 14, 2019 9:59 AM |
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Quick update - we got delayed with some updates going out the last couple days, but we are looking into this.
@Rich and MB: this would only affect reviews, not bookings. When I said no duplicates, …
(Posted Mar 14, 2019 9:40 AM)
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Mar 14, 2019 9:40 AM |
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No bookings are being duplicated. That's not possible based on how our system validates dates and properties. You don't have to worry about bookings being duplicated. It's just an issue (possibly)…
(Posted Mar 13, 2019 10:56 AM)
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Mar 13, 2019 10:56 AM |
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Any CC processor you want. If you get onto the HomeAway API integration, the guest and card info is passed to our system for processing and then we pass an approve/decline back to HomeAway while the …
(Posted Mar 13, 2019 8:49 AM)
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Mar 13, 2019 8:49 AM |
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Thanks for the pro tips, Rich!
(Posted Mar 12, 2019 8:56 PM)
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Mar 12, 2019 8:56 PM |
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Good question. I'd set it up in OwnerRez but not the listing content (descriptions, amenities, photos, location stuff). Then put a basic property record in place so that you can play with it and ge…
(Posted Mar 12, 2019 8:56 PM)
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Mar 12, 2019 8:56 PM |
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You would create a Deposit record in QB to group together the payments (and fees) that settled together. So your payments should be pushed to QB with "Undeposited Funds" as the bank account. And th…
(Posted Mar 12, 2019 8:54 PM)
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Mar 12, 2019 8:54 PM |
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Hi Dianne,
We have a lot of work to do in upgrading our QB support docs. Thanks for the nudge.
(Posted Mar 12, 2019 8:52 PM)
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Mar 12, 2019 8:52 PM |
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We are looking into this. A recent change to Channel Bridge was made to help with HomeAway logins and it looks like we may be classifying all VRBO stuff as HomeAway now. This is pending.
(Posted Mar 12, 2019 8:51 PM)
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Mar 12, 2019 8:51 PM |
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Is there a public URL for Apple Maps? There would have to be a web app or web end point where clicking "Apple Maps" could open in something. I'm not aware of one.
(Posted Mar 12, 2019 8:51 PM)
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Mar 12, 2019 8:51 PM |
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You can actually use them for HomeAway if you are able to join our upcoming, looming, awesome API integration with HomeAway. The users that are on that get to use their own CC payment processing jus…
(Posted Mar 12, 2019 8:50 PM)
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Mar 12, 2019 8:50 PM |
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Yes, do that under your global Files. Click the Account button drop-down (top right) and Files. There you can upload any type of file. Once uploaded, the button on each file will give you a "copy …
(Posted Mar 5, 2019 11:07 PM)
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Mar 5, 2019 11:07 PM |
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Thanks for the recommendation! We'll look at them. I met with the Party Squasher guys last week btw. Interesting device.
(Posted Mar 5, 2019 11:06 PM)
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Mar 5, 2019 11:06 PM |
General Help and Questions » Google Pay?
The old "Google Wallet" product was something we were going to add, as another version of PayPal you could accept, but the Google Wallet terms specifically forbid lodging/vacation rental type busines…
(Posted Mar 5, 2019 11:03 PM)
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Mar 5, 2019 11:03 PM |
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Hi Belladonna,
We have some open tickets with you, so the conversation isn't over yet! We'll work through it.
On the renter agreements, the guest cannot fill in or write inside the body of the agr…
(Posted Mar 5, 2019 11:02 PM)
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Mar 5, 2019 11:02 PM |
General Help and Questions » Quickbooks
The fees do not push over at the moment. That is coming - we have that on our QB To Do list - but at the moment only charges and payments get synced across. We recommend syncing payments to "Undepo…
(Posted Mar 5, 2019 10:58 PM)
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Mar 5, 2019 10:58 PM |
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Good idea. We'll double check that to see why the language is clearing that off when the full payment is required.
(Posted Mar 5, 2019 10:56 PM)
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Mar 5, 2019 10:56 PM |
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Do you have pre-existing bookings or quotes that were in place before setting the 2nd payment to 60 days out? If so, those pre-existing bookings or quotes will retain the rules from before. You hav…
(Posted Mar 5, 2019 10:55 PM)
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Mar 5, 2019 10:55 PM |
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The Book Now/Inquiry widget already shows a quote in real time, so this would be basically be some kind of dynamic discount showing like:
"Money saved by booking direct: $35.18"
Which would be base…
(Posted Mar 5, 2019 10:54 PM)
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Mar 5, 2019 10:54 PM |
