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Could be something else but I can't find it by googling. If anyone knows, drop a link. We'd be happy to look into it. That'd be great to get another major player in the mix.
(Posted Mar 27, 2019 11:40 AM)
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Mar 27, 2019 11:40 AM |
General Help and Questions » Triggers?
You have to create a custom template for the trigger to send. Just create a new custom template and copy/paste the same content from the "Send Review Request to Guest" system template. You can see …
(Posted Mar 27, 2019 11:39 AM)
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Mar 27, 2019 11:39 AM |
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Sorta kinda yes maybe but not yet. 😉
The last of our pilot users was onboarded this week and we're past all the paperwork steps. We expect to make the public announcement next week or the week aft…
(Posted Mar 27, 2019 11:11 AM)
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Mar 27, 2019 11:11 AM |
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Google Hotel Search is maybe what you're talking about? That's been out for awhile. They now have a new landing page for it here:
https://www.google.com/travel/hotels
They show vacation rentals t…
(Posted Mar 27, 2019 11:01 AM)
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Mar 27, 2019 11:01 AM |
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....but that's not to say that it isn't a good deal. I should add that that price ($29 for 10k coverage and other background checks) is quite good. I wonder if that's a spread risk model where they…
(Posted Mar 25, 2019 8:06 PM)
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Mar 25, 2019 8:06 PM |
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Yes, for sure. That's a big hole right now and one we plan to fix soon. Whether the booking is imported, direct or API, the guest list needs to identify probably-matches for repeats. Email and pho…
(Posted Mar 25, 2019 8:04 PM)
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Mar 25, 2019 8:04 PM |
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We've been told point blank by TripAdvisor and VRBO dev teams that this is no longer the case. VRBO used to have a metric for when the calendar was updated (and even a button for "calendar is update…
(Posted Mar 25, 2019 8:02 PM)
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Mar 25, 2019 8:02 PM |
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It is extremely rare (if ever) when you need to make a claim beyond a few hundred dollars.
Chris and my rentals have been running for 12+ years and we've had over 6,000 bookings. In that time the m…
(Posted Mar 25, 2019 8:00 PM)
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Mar 25, 2019 8:00 PM |
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Rich, you're on fire tonight - answering everything for us. Thanks! 🙏
Yes, the forums need a search of their own, no question. But for now the support page does search them as well.
(Posted Mar 18, 2019 8:58 PM)
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Mar 18, 2019 8:58 PM |
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It's a good idea to test - we highly recommend that. TEST, TEST, TEST everything. And there is no better way of doing that then to pretend to be a guest and start sending your inquiries, responding…
(Posted Mar 18, 2019 8:57 PM)
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Mar 18, 2019 8:57 PM |
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@JTVRs
Some additional answers:
2) Some of that (like the BBINFO field code) is an artifact to preserve an old system template and make it say what it said before. The information that BBINFO chur…
(Posted Mar 18, 2019 8:54 PM)
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Mar 18, 2019 8:54 PM |
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Rich, it annoys me too! 😉 We're working on it though. We plan to move our entire ticket system to the forum and make some large upgrades (including attaching files, dropping in screenshots and ans…
(Posted Mar 18, 2019 8:50 PM)
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Mar 18, 2019 8:50 PM |
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I mentioned this in the other topic, but the answer is - sort of. You can now assign full access to another user but it's not limited in any way. The other user (ie. if they have full access) can d…
(Posted Mar 18, 2019 8:48 PM)
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Mar 18, 2019 8:48 PM |
General Help and Questions » Multi Users
Hi Dianne,
Yes, you can use PM > Portal Access to add other users and then assign either limited or full access. Full access gives them exactly what you have. Limited access gives them calendar vi…
(Posted Mar 18, 2019 8:47 PM)
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Mar 18, 2019 8:47 PM |
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Hey guys,
Sorry for the delay on this. I wanted to discuss internally because our RemoteLock support is kind of up in the air right now. We support the "old methods" really well but some of the ne…
(Posted Mar 18, 2019 8:46 PM)
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Mar 18, 2019 8:46 PM |
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Hi Chris,
At the moment, no. That's been asked for and it's something we're considering. For the record, it does not matter if the channel imports back in bookings that contain their own booking. …
(Posted Mar 18, 2019 8:40 PM)
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Mar 18, 2019 8:40 PM |
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Hi Janice,
We currently do not automatically flag guests as repeat based on email, phone or other things. Booking and quote records are only linked to the same guest record if they happen to be li…
(Posted Mar 18, 2019 8:38 PM)
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Mar 18, 2019 8:38 PM |
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Yes. You can define $10, 20 or $35 per booking which is equal to $500, 1500 or 3500 of coverage per booking.
(Posted Mar 18, 2019 8:36 PM)
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Mar 18, 2019 8:36 PM |
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The duplication of reviews should now be fixed. The channel/file name may still show "HomeAway" instead of "VRBO" but the duplication issue should no longer be happening.
If you already have duplic…
(Posted Mar 14, 2019 12:34 PM)
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Mar 14, 2019 12:34 PM |
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@Rich S - did you email us (OwnerRez) about the 5 unit minimum or the channel (VRBO)? Wondering if that ticket got dropped since you said crickets for 3 weeks. If you emailed the channel, are you s…
(Posted Mar 14, 2019 11:59 AM)
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Mar 14, 2019 11:59 AM |
