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The fix was dynamic. It checks to see if the headline/name are the same and both exist. If so, it will only do the headline. Property > Descriptions > Headline field.
(Posted May 15, 2019 1:44 PM)
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May 15, 2019 1:44 PM |
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Hi Crystal, we've been delayed on the housekeeping module but you can set the Cleaning Date on the booking. Booking > Info tab > Change > set cleaning date. That then shows up in other places in th…
(Posted May 9, 2019 9:26 AM)
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May 9, 2019 9:26 AM |
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Jenna, you can use Triggers to target "only Airbnb" bookings and then send them a special email template with a link to your Airbnb experience.
(Yeah that's strange that Airbnb doesn't link host roo…
(Posted May 9, 2019 9:25 AM)
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May 9, 2019 9:25 AM |
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Go to the Payment Details report (not the Summary one) and put in a date range of the entire year or next 12 months. Then select Scheduled Payments only in the Payment Type and Group By Property.
(Posted May 9, 2019 9:21 AM)
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May 9, 2019 9:21 AM |
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You'd have to add custom page types to the OR Hosted Site and then create those things in the Body field. We have plans to support more page types to make things like FAQ and Blog easier out of the …
(Posted May 9, 2019 9:19 AM)
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May 9, 2019 9:19 AM |
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Hi Tracy,
Are you importing the Channel Bridge file into OwnerRez after downloading it? Use Tools > Channel Bridge import to bring in that file. That will bring in all the email, phone data and a …
(Posted May 9, 2019 9:17 AM)
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May 9, 2019 9:17 AM |
General Help and Questions » Amenities
Yeah, these are mostly based on how the OTA show/do things. Our original list came from that and then was added to and refined as we integrated with other channels. We want to develop a more sane m…
(Posted May 9, 2019 9:16 AM)
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May 9, 2019 9:16 AM |
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That's caused because of the Property Name and Headline fields. That property page design assumes that the headline will be different that the name. Others have had the same problem. You can use c…
(Posted May 9, 2019 9:14 AM)
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May 9, 2019 9:14 AM |
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BlueMtn, are you good on this? I didn't know base on your last reply if you still needed help of if changing it to 120 fixed it for you.
(Posted May 9, 2019 9:10 AM)
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May 9, 2019 9:10 AM |
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No need to use our hosted site. Custom/personal sites are good too!
(Posted May 9, 2019 9:09 AM)
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May 9, 2019 9:09 AM |
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[quote=JTVRs]Didn't know that VRs not supposed to be in Google like that. Where did you read that?[/quote]
It's buried in one of the back support areas. If you go here:
https://support.google.com/…
(Posted May 2, 2019 4:43 PM)
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May 2, 2019 4:43 PM |
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[quote=BlueMtnCabins]what is SERP?
[/quote]
Search Engine Result Page. It's what a search engine shows when you type in a word or phrase. Google "Place" results (which are a mix of GMB and other t…
(Posted May 2, 2019 4:39 PM)
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May 2, 2019 4:39 PM |
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Emma, thanks for reaching out about your product. However, OwnerRez does not currently integrate with Paycron so it would not be possible to use within OwnerRez as a payment processing alternative. …
(Posted May 2, 2019 9:39 AM)
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May 2, 2019 9:39 AM |
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We are doing exactly that. The separate nature of Seasons and Rates is going away and they are going to be combined and simplified. Seasonal Rates will still exist - as separate from Spot Rates - b…
(Posted May 2, 2019 9:36 AM)
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May 2, 2019 9:36 AM |
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Not surprising. Everyone in travel is licking their chops for vacation rentals. Only a few like Booking.com have managed to make it work. It takes a lot of time and capital, and I don't think they …
(Posted May 2, 2019 9:34 AM)
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May 2, 2019 9:34 AM |
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Yes that's correct - up to the day of their final payment. Here's what we check before passing the request across to Travel Guard for processing:
- We validate that the booking is in USD currency
-…
(Posted May 2, 2019 9:32 AM)
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May 2, 2019 9:32 AM |
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Yes, this is normal. When we send emails out of OwnerRez (to the guest on your behalf) we use your email address as the REPLY-TO header. When the guest replies, their reply goes back to you directl…
(Posted May 2, 2019 9:25 AM)
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May 2, 2019 9:25 AM |
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Thanks, BlueMtn! That's exactly it. You can also add a lot more customization by creating a custom template and a trigger to send it. But the easy option is what BlueMtn said.
(Posted May 2, 2019 9:22 AM)
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May 2, 2019 9:22 AM |
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There is no way (currently) to disable the system hard-coded ones but you can create a template with your own message. We are actively working on fixing this area to be much clearer and, as part of …
(Posted May 2, 2019 9:21 AM)
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May 2, 2019 9:21 AM |
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And FYI - it's a great thing to do if you can get validated and set it up. Google My Business listings show photos, reviews, etc right in the middle of SERPs bypassing the major listing sites. It c…
(Posted May 2, 2019 9:19 AM)
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May 2, 2019 9:19 AM |
