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Here's an example of what many users have in their House Rules on Airbnb:
"We supply our own renter agreement and waiver that you must sign after booking on Airbnb. We're happy to provide a copy pri…
(Posted Jul 16, 2019 5:24 PM)
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Jul 16, 2019 5:24 PM |
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Looks like no users have commented on this yet. I can tell you, Chad, that many users do use PriceLabs and we don't see it being turned off much. From what we've heard, they are happy.
(Posted Jul 16, 2019 5:21 PM)
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Jul 16, 2019 5:21 PM |
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We don't have the identify side yet, but you can certainly ask the guest for a card on file which is encrypted and stored in a way that you can't get human-readable access to. We are fully PCI compl…
(Posted Jul 16, 2019 5:20 PM)
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Jul 16, 2019 5:20 PM |
General Help and Questions » HomeAway setup
Those are channel settings that govern how our system will interact with HomeAway based on the couple differences that HomeAway requires.
For payments, there is only automatic because that's the onl…
(Posted Jul 16, 2019 5:17 PM)
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Jul 16, 2019 5:17 PM |
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It's not about legal fault. It's more about thinking ahead about human nature and providing a gentle landing for the guest before they run into this, get mad and start yelling and screaming. Guests…
(Posted Jul 3, 2019 12:33 PM)
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Jul 3, 2019 12:33 PM |
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No updates or ETAs yet but thanks for the nudge. We have a clear path forward to offering CFAR (which means "cancel for any reason", for those that don't know). We just haven't gotten there yet.
(Posted Jul 3, 2019 11:37 AM)
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Jul 3, 2019 11:37 AM |
General Help and Questions » Widget outage?
Strange. Not happening here. I checked a number of sites, both as logged out/in user. Everything seems fine. What page are you looking at?
(Posted Jul 3, 2019 11:33 AM)
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Jul 3, 2019 11:33 AM |
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Proper support - articles, tutorials, videos - is our number one problem by significant margin. We have some major updates coming on that but tend to be slow on actually delivering on that side. Ou…
(Posted Jun 26, 2019 4:25 PM)
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Jun 26, 2019 4:25 PM |
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Exactly like Google Voice. You can port the number, yes. You'd port it out of Google Voice and into our VOIP provider (Twilio) and we'd then have to map it for you. I confirmed that Twilio does su…
(Posted Jun 26, 2019 4:23 PM)
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Jun 26, 2019 4:23 PM |
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Some of our users have access to something called Call Center which is a virtual dialer (with your own custom phone number in your area code) that lets you make calls from OwnerRez. We've been sitti…
(Posted Jun 26, 2019 3:36 PM)
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Jun 26, 2019 3:36 PM |
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If you mean the main email (that you login with and/or get notifications at) do that under the Account > Profile page. That's the top right button, then Profile. There are many other "email" settin…
(Posted Jun 26, 2019 3:34 PM)
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Jun 26, 2019 3:34 PM |
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[quote=JTVRs]OTA full integrations come first
[/quote]
Indeed. At least if you're the size of Airbnb or HA. Agoda and some others have signed with us but they're too small, buggy to be worth the w…
(Posted Jun 26, 2019 3:33 PM)
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Jun 26, 2019 3:33 PM |
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[quote=David S]If you enable this I will send you a coupon for a huge discount![/quote]
Now we're talking! You should have led with that first!
(Kidding!)
(Posted Jun 26, 2019 3:32 PM)
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Jun 26, 2019 3:32 PM |
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Yep make sense. You need to have a training class for others, BlueMtn. 😉
(Posted Jun 26, 2019 3:31 PM)
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Jun 26, 2019 3:31 PM |
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That's probably because VRBO/HA no longer allows non-verified guests to write reviews. They recently closed that off like AIr does. So linking to the reviews page on your VRBO/HA listing will no lo…
(Posted Jun 25, 2019 4:03 PM)
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Jun 25, 2019 4:03 PM |
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No updates yet - sorry about that! 😥
We keep having to back-burner stuff like that because of important features that pop up. We just finished a large HomeAway API update for instance which slowed…
(Posted Jun 25, 2019 4:01 PM)
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Jun 25, 2019 4:01 PM |
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Hi Michael,
No, that is not possible currently. Thanks for the suggestion though!
(Posted Jun 25, 2019 3:57 PM)
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Jun 25, 2019 3:57 PM |
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[quote=JTVRs]Can ownerreservations, using Lynnbrook, to collect payment from the guest earlier on booking.com?[/quote]
Yes, but only if they authorize you for passing guest cards over to OwnerRez. …
(Posted Jun 25, 2019 3:56 PM)
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Jun 25, 2019 3:56 PM |
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I'm just going to drop this little picture right here... 😉
[img https://cdn.orez.io/w/images/7e6e197786184ce7a70cdbc612ac0166.png]
(Posted Jun 17, 2019 10:23 AM)
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Jun 17, 2019 10:23 AM |
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You can do that from the booking side or from the reports (the booking detail or email list report). In all of those places, you would filter/query the list you want and then export to Excel. They …
(Posted Jun 13, 2019 9:22 AM)
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Jun 13, 2019 9:22 AM |
