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Paul here from OwnerRez. 👋 In the age of Coronvirus, we know users are struggling with processors changing rules and locking down on future funding - even changing their policies mid stream. We'v…
(Posted Apr 20, 2020 4:45 PM)
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Apr 20, 2020 4:45 PM |
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[quote=Dewey Getaway]Where do we put an address on file? I checked my profile and don't see a place to enter the address.[/quote]
Each property needs to have an address. So go to Properties menu > …
(Posted Apr 12, 2020 5:48 PM)
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Apr 12, 2020 5:48 PM |
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There is actually something you can do to insert screenshots into forum posts if you know how to do it...
Use a BB style img tag. So in other words say:
[img https://cdn.orez.io/w/images/337ea6242…
(Posted Apr 1, 2020 9:51 PM)
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Apr 1, 2020 9:51 PM |
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The rates update actually **does** deal with current world events. The single biggest support issue in the past 10 days was not about forced gaps. It was about quickly changing seasonal rates to "c…
(Posted Mar 30, 2020 9:10 AM)
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Mar 30, 2020 9:10 AM |
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[quote=Chris L]... this is way more important now than, say, a new rates editor.[/quote]
Our new rates editor is a fundamental change that fixes a years-long problem, not just some new UI candy we t…
(Posted Mar 29, 2020 8:22 PM)
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Mar 29, 2020 8:22 PM |
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Select the 'Other' option and then put in the calendar export link from OwnerRez.
Here's a step by step guide for TripAdvisor, both importing and exporting calendars:
https://www.ownerrez.com/suppo…
(Posted Mar 29, 2020 10:33 AM)
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Mar 29, 2020 10:33 AM |
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[quote=OPCD TX]I thought by law in the USA you can not make travel insurance a requirement?[/quote]
This is true. We are going to be amending our settings to not allow the "make required" option. …
(Posted Mar 28, 2020 12:08 PM)
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Mar 28, 2020 12:08 PM |
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[quote=OPCD TX]Another question, if the guest booked less than 2 weeks ago but their arrival date is less than 30 days away, are they not allowed to purchase the CFAR because the travel date is less …
(Posted Mar 28, 2020 12:05 PM)
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Mar 28, 2020 12:05 PM |
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[quote=Jami V]How does this work for bookings that come from Airbnb and Homeaway? [/quote]
What many of our users do is to use a trigger email to tell Air/HA bookings about TI after the fact and ask…
(Posted Mar 28, 2020 12:00 PM)
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Mar 28, 2020 12:00 PM |
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[quote=OPCD TX]What if a guest decided, today, to push their dates back to 3 months from now and there was a cost to move the dates; would today mark the date as if this was a new booking? Since we a…
(Posted Mar 25, 2020 12:05 PM)
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Mar 25, 2020 12:05 PM |
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There's no way to force gaps for the time being. We are working on adding that - it is often requested. If you allow shorter gap minimums, you could remove that for the time being, but that isn't r…
(Posted Mar 24, 2020 9:32 AM)
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Mar 24, 2020 9:32 AM |
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Thanks for the suggestion, Chuck. On each booking > Legal tab, it should show the renter agreement that was signed with a copy of the PDF archived there.
(Posted Mar 24, 2020 9:30 AM)
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Mar 24, 2020 9:30 AM |
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@Sheila: Sorry, I missed that first part! In theory, you can upgrade standard TI to CFAR but you'd have to call RentalGuardian to do that as we don't have the ability built in yet and it would have…
(Posted Mar 24, 2020 9:22 AM)
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Mar 24, 2020 9:22 AM |
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@Sheila: You can't make CFAR required at this time. The guest would have to select it.
@Solterra Beach V: The purchaser (ie. traveler) must be a US resident to buy CFAR. This is a hard and fast re…
(Posted Mar 23, 2020 7:44 PM)
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Mar 23, 2020 7:44 PM |
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[quote=Deb's Beach Cond]Does the CFAR cover cancelling for the co vid 19 virus at 100% or 60%?
[/quote]
This depends on entirely when the TI policy was purchased. If it was purchased back before cov…
(Posted Mar 23, 2020 6:23 PM)
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Mar 23, 2020 6:23 PM |
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Due to the coronavirus scare, we've had a zillion requests in the past week to provide a Cancel For Any Reason (CFAR) option on travel insurance. We've had CFAR on the backlog for awhile, but the …
(Posted Mar 23, 2020 4:34 PM)
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Mar 23, 2020 4:34 PM |
General Help and Questions » Minimum Dates
Thanks, Lydia! Yes, that's exactly right - check the property rules. Specifically check that your 2 and 3 night minimums are in the right spot. They should be on the left side. So it should read …
(Posted Mar 17, 2020 10:17 AM)
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Mar 17, 2020 10:17 AM |
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Lydia is correct. Just to clarify for Randy, there is a booking criteria for this already on Triggers. It's in the lower booking criteria section on the trigger page. See here:
[img https://cdn.or…
(Posted Mar 17, 2020 10:15 AM)
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Mar 17, 2020 10:15 AM |
General Help and Questions » Lynnbrook?
Lynnbrook does not return fee data in the transaction, nor do most other processors and gateways. In fact, the only one we know of (anywhere) is Stripe and they only do it because they're an aggregat…
(Posted Mar 17, 2020 10:13 AM)
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Mar 17, 2020 10:13 AM |
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Randy, there are no cancellations for travel insurance. That's the whole point of travel insurance - to cover cancellations and trip interruptions. If the booking is made in mistake and cancelled r…
(Posted Mar 17, 2020 8:20 AM)
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Mar 17, 2020 8:20 AM |
