Paul W

OwnerRez Team Member
Joined June 2009
861 posts
Topic

Blog » Airbnb Messages Inbox, seeing owners, merging cancelled bookings, channel amenities for cleaning

HI Jennifer, that isn't related to OwnerRez. I've seen that happen to Airbnb messages as well - not sure why/how/what causes that.

(Posted Jun 24, 2020 10:44 AM)

General Chat » Anyone using RedAwning

As it happens, this past week's survey asked about this topic. Some channels on there we're considering (or already working on) adding: https://www.ownerrez.com/blog/what-channel-api-changes-should-…

(Posted Jun 14, 2020 10:50 AM)

General Help and Questions » Guest choice damage protection - is it here?

Not yet. It's not scheduled for dev yet, but we know the program we want to offer. So much to do.

(Posted Jun 14, 2020 9:37 AM)

General Chat » Anyone using RedAwning

We explored a couple channel managers and even got close to integrating with them a couple times. In the end, this was our view: https://www.ownerrez.com/support/articles/channel-management-third-pa…

(Posted Jun 14, 2020 9:35 AM)

Blog » Any of you nice people want to work for OwnerRez? I mean officially; not just on Facebook 😀

Funny - after a couple more CSR's, we're looking to add a QA as well. We produce updates faster than we can test them, so our releases get backed up on QA for a week or two. A part-CSR/part-QA woul…

(Posted Jun 14, 2020 9:33 AM)

General Help and Questions » Update language in {BBINFO}

Yes, an important change. Thanks for the nudge.

(Posted Jun 14, 2020 9:24 AM)

General Chat » Streaming Content for guests?

[quote=BlueMtnCabins]You must have found magical housekeepers and magical guests. Ours do not read anything and housekeepers cannot even...[/quote] I feel your pain, believe me. It took a long time…

(Posted Jun 10, 2020 9:28 PM)

Blog » Airbnb Messages Inbox, seeing owners, merging cancelled bookings, channel amenities for cleaning

It's Wednesday, so let's talk updates! This past week, we released a small part of the "long term stuff" I referenced last Wednesday. But what long term stuff, you say??! Think messaging. Think…

(Posted Jun 10, 2020 6:43 PM)

General Chat » Streaming Content for guests?

[quote=Chris L]Although you might end up field inquiries from people confused about YouTube vs. YouTube TV. :P[/quote] That was my biggest concern! I wish Google had named it something different.

(Posted Jun 10, 2020 5:34 PM)

General Chat » Streaming Content for guests?

[quote=BlueMtnCabins]You lost me there. That would be on YOUR netflix account, would it not?. If guests signs on with THEIR netflix account, how would that limit their usage?[/quote] Right, it's you…

(Posted Jun 10, 2020 4:23 PM)

General Chat » Streaming Content for guests?

[quote=Chris L]Even as it is, with guests signing in to their Netflix accounts on our smart TVs, we use about 200-300GB of data in heavy months (the cap is 350GB). That 4K Netflix streaming really ea…

(Posted Jun 10, 2020 3:18 PM)

General Help and Questions » E-signature the rental agreement

And this one for automating the after-channel-booking signing of the agreement: https://www.ownerrez.com/support/articles/airbnb-request-for-contact-info-real-email-address-and-signed-renter-agreeme…

(Posted Jun 9, 2020 2:12 PM)

General Help and Questions » E-signature the rental agreement

Also take a look at this: https://www.ownerrez.com/support/articles/renter-legal-agreements And the various articles it links to.

(Posted Jun 9, 2020 2:11 PM)

General Help and Questions » Search forum and pictures

Hi, Still Waters! We've got a support article about property photos here: https://www.ownerrez.com/support/articles/property-photos And a step-by-step video walk through about photos here: https:…

(Posted Jun 9, 2020 2:02 PM)

Blog » New Channel Rate Tester, rate table options, Channel Bridge clarity & only bookings on CanadaStays iCal

Price Consistency is an official program by VRBO and something they are requiring in the future. OwnerRez makes this simple, and does away with it as a problem completely for those on the API, but i…

(Posted Jun 9, 2020 7:40 AM)

General Chat » Streaming Content for guests?

I feel your pain. We have some HughesNet properties as well. The latest "gen 5" HughesNet is actually pretty solid, or at least much better than in the old days where satellite was terrible. It st…

(Posted Jun 8, 2020 12:48 PM)

Blog » New Channel Rate Tester, rate table options, Channel Bridge clarity & only bookings on CanadaStays iCal

@BlueMtn and Lydia: Thanks for the feedback - that makes a lot of sense. The original point of this tool (Channel Rate Tester) was to see "price consistency" between OR and the channels. To our kno…

(Posted Jun 8, 2020 12:44 PM)

General Help and Questions » Surveys don't work

Strange! What if you go the survey link directly on Google: https://docs.google.com/forms/d/e/1FAIpQLSdc3SDGBtAySnlS2i74sbZK0jVEUklrE5nNkNd_P4AVi6TjGQ/viewform

(Posted Jun 4, 2020 4:10 PM)

General Chat » Streaming Content for guests?

[quote=Chris L]they all want to watch their Fox News[/quote] That's why I use YouTube TV as the main "live TV" app and point that out on the signage in the house. It has nearly 100 channels includi…

(Posted Jun 4, 2020 4:09 PM)

General Help and Questions » Surveys don't work

@Scott: I assume you're referring to the blog ones here? https://www.ownerrez.com/blog/coming-soon-to-a-site-near-you Loads fine for me. I can click items and input text without problem. Here's a p…

(Posted Jun 4, 2020 1:06 PM)