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It's Wednesday - cheers on getting halfway through the week! Some major updates came out this past week, and we're excited to finally be about to talk about them. In total, there were 17 updates …
(Posted Jul 1, 2020 3:49 PM)
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Jul 1, 2020 3:49 PM |
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@Lauren: Everyone does it different. Some due impose a cancellation flat fee (call it 100 bucks) or pass the Stripe fee on to the guest.
(Posted Jun 27, 2020 12:38 PM)
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Jun 27, 2020 12:38 PM |
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By API expert, do you mean developer/engineer? If so, we may be looking for another dev in 6 months or so, but first the CSR and QA side.
(Posted Jun 27, 2020 12:38 PM)
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Jun 27, 2020 12:38 PM |
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Thanks for the input, Ragip! We have a lot in store of messaging, so keep the feedback coming.
(Posted Jun 27, 2020 12:37 PM)
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Jun 27, 2020 12:37 PM |
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Hi Laurie,
Welcome!
The search bar under the Support menu will search support articles, videos, forum posts and blog posts combined. You can also narrow it down to just one of those.
https://www.…
(Posted Jun 27, 2020 12:36 PM)
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Jun 27, 2020 12:36 PM |
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Happy Hump Day! Let's talk updates.
Last week we were short-staffed and had a bunch of things in transition, so there was no Wednesday update. This week, we'll discuss the 17 updates that occurr…
(Posted Jun 24, 2020 11:50 AM)
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Jun 24, 2020 11:50 AM |
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HI Jennifer, that isn't related to OwnerRez. I've seen that happen to Airbnb messages as well - not sure why/how/what causes that.
(Posted Jun 24, 2020 10:44 AM)
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Jun 24, 2020 10:44 AM |
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As it happens, this past week's survey asked about this topic. Some channels on there we're considering (or already working on) adding:
https://www.ownerrez.com/blog/what-channel-api-changes-should-…
(Posted Jun 14, 2020 10:50 AM)
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Jun 14, 2020 10:50 AM |
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Not yet. It's not scheduled for dev yet, but we know the program we want to offer. So much to do.
(Posted Jun 14, 2020 9:37 AM)
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Jun 14, 2020 9:37 AM |
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We explored a couple channel managers and even got close to integrating with them a couple times. In the end, this was our view:
https://www.ownerrez.com/support/articles/channel-management-third-pa…
(Posted Jun 14, 2020 9:35 AM)
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Jun 14, 2020 9:35 AM |
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Funny - after a couple more CSR's, we're looking to add a QA as well. We produce updates faster than we can test them, so our releases get backed up on QA for a week or two. A part-CSR/part-QA woul…
(Posted Jun 14, 2020 9:33 AM)
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Jun 14, 2020 9:33 AM |
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Yes, an important change. Thanks for the nudge.
(Posted Jun 14, 2020 9:24 AM)
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Jun 14, 2020 9:24 AM |
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[quote=BlueMtnCabins]You must have found magical housekeepers and magical guests. Ours do not read anything and housekeepers cannot even...[/quote]
I feel your pain, believe me. It took a long time…
(Posted Jun 10, 2020 9:28 PM)
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Jun 10, 2020 9:28 PM |
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It's Wednesday, so let's talk updates!
This past week, we released a small part of the "long term stuff" I referenced last Wednesday. But what long term stuff, you say??! Think messaging. Think…
(Posted Jun 10, 2020 6:43 PM)
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Jun 10, 2020 6:43 PM |
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[quote=Chris L]Although you might end up field inquiries from people confused about YouTube vs. YouTube TV. :P[/quote]
That was my biggest concern! I wish Google had named it something different.
(Posted Jun 10, 2020 5:34 PM)
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Jun 10, 2020 5:34 PM |
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[quote=BlueMtnCabins]You lost me there. That would be on YOUR netflix account, would it not?. If guests signs on with THEIR netflix account, how would that limit their usage?[/quote]
Right, it's you…
(Posted Jun 10, 2020 4:23 PM)
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Jun 10, 2020 4:23 PM |
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[quote=Chris L]Even as it is, with guests signing in to their Netflix accounts on our smart TVs, we use about 200-300GB of data in heavy months (the cap is 350GB). That 4K Netflix streaming really ea…
(Posted Jun 10, 2020 3:18 PM)
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Jun 10, 2020 3:18 PM |
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And this one for automating the after-channel-booking signing of the agreement:
https://www.ownerrez.com/support/articles/airbnb-request-for-contact-info-real-email-address-and-signed-renter-agreeme…
(Posted Jun 9, 2020 2:12 PM)
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Jun 9, 2020 2:12 PM |
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Also take a look at this:
https://www.ownerrez.com/support/articles/renter-legal-agreements
And the various articles it links to.
(Posted Jun 9, 2020 2:11 PM)
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Jun 9, 2020 2:11 PM |
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Hi, Still Waters!
We've got a support article about property photos here:
https://www.ownerrez.com/support/articles/property-photos
And a step-by-step video walk through about photos here:
https:…
(Posted Jun 9, 2020 2:02 PM)
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Jun 9, 2020 2:02 PM |
