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[quote=Nancy E]Thanks, Chris, I think you've answered my question about prioritization, and regarding the arrival/departure breaks for those high season months, I can just take care of those by talki…
(Posted Mar 28, 2017 7:31 PM)
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Mar 28, 2017 7:31 PM |
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Date based triggered emails are set out once a day right now. We do have a todo item to allow you to control the time.
(Posted Mar 28, 2017 7:29 PM)
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Mar 28, 2017 7:29 PM |
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There is a Payment Type on the Payment Detail report that lets you pick "Card processed elsewhere" etc. Will that work?
(Posted Mar 28, 2017 12:34 PM)
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Mar 28, 2017 12:34 PM |
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The rate splits are working as desired, right? Split across seasons, rate each season at the correct rate.
I think the problem here is the surcharge and discount. Surcharges and discounts are applie…
(Posted Mar 27, 2017 11:15 PM)
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Mar 27, 2017 11:15 PM |
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The way email is set up, it comes from OwnerRez with a reply to configured for your profile email address. We do this for maximum deliverability as we've configured our email addresses and servers to…
(Posted Mar 27, 2017 11:03 PM)
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Mar 27, 2017 11:03 PM |
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The booking email tab has had information about triggered email that has been sent or will be sent, but not a place where you can see all communications in one spot.
To fix that, we've added a ne…
(Posted Mar 23, 2017 1:42 PM)
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Mar 23, 2017 1:42 PM |
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If you're setting up a channel and sending the instructions over to TA/FK, we fixed the instructions just this morning for a couple of issues in the channel mapping.
Make sure to grab the instructio…
(Posted Mar 23, 2017 9:39 AM)
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Mar 23, 2017 9:39 AM |
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Yep, that's basically how priority works. The higher numbers have higher priority. I like doing multiples of 5 or 10 so there is space to easily rearrange.
Also keep in mind that longer rates that f…
(Posted Mar 22, 2017 11:17 PM)
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Mar 22, 2017 11:17 PM |
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Continuing in our march tosupport local/regional listing sites, we've just added integration with Emerald Coast by Owner--an up and coming listing site for the Gulf Coast of Florida and Alabama.
…
(Posted Mar 16, 2017 8:19 AM)
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Mar 16, 2017 8:19 AM |
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Looks like we were showing either season based rates if you have them OR all seasons rates if you didn't have season based rates.
Just pushed up a hotfix to show both at the same time if you have bo…
(Posted Mar 12, 2017 7:46 PM)
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Mar 12, 2017 7:46 PM |
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Interesting coincidence -- I was just looking at the FB pixel tracking stuff the other day. We should be able to implement that similar to how the Google Analytics integration is done -- you put your…
(Posted Mar 12, 2017 7:19 PM)
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Mar 12, 2017 7:19 PM |
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@Marina's - Thanks for the kind words!
@Susan - You can turn premium features on or off at any time in your account Billing section (https://app.ownerrez.com/account/billing), using the "Change Prem…
(Posted Mar 9, 2017 3:49 AM)
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Mar 9, 2017 3:49 AM |
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We weren't able to reproduce the issue from scratch. Have you seen it crop up again?
I'll get another couple pairs of eyes on it and see if we can find anything.
(Posted Mar 8, 2017 11:17 PM)
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Mar 8, 2017 11:17 PM |
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Hey, just wanted to let you know we just released ecommerce tracking. If you have ecommerce enabled in your Google Analytics account and your GA id set in your OwnerRez account, conversions will star…
(Posted Mar 6, 2017 7:41 AM)
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Mar 6, 2017 7:41 AM |
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We adding a lot of widget improvementsrecently. Here's one more thing. Widget sharing, aka hosted widgets!
We've had widgetsfor awhile, and have added hosted websites recently. Sometimes you need…
(Posted Mar 1, 2017 9:30 PM)
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Mar 1, 2017 9:30 PM |
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Welcome!
Sure thing, just let us know what you need.
If you have more sensitive questions you can file a ticket privately over here: https://www.ownerrez.com/contact/us
(Posted Feb 24, 2017 7:40 AM)
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Feb 24, 2017 7:40 AM |
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We suggest getting a merchant account. Fees should be lower than PayPal and you can do schedule credit card processing for second payments automatically rather than a manual process the guest must do…
(Posted Feb 24, 2017 7:35 AM)
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Feb 24, 2017 7:35 AM |
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Hot on the heels of the rates widget, we have released another highly requested widget. Meet the 12 month calendar/year calendar widget:
You can add this to your account in the Settings Widgets …
(Posted Feb 23, 2017 8:17 PM)
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Feb 23, 2017 8:17 PM |
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Possibly, we're still reviewing, but haven't seen any conflicts. You do have a weekly rate that would factor out to $361/night, but its for a different property.
(Posted Feb 22, 2017 9:40 PM)
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Feb 22, 2017 9:40 PM |
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We're looking into this issue. The weekly rates on the rates table widget is a known issue that's going to be fixed in the next release due out shortly -- the widget was showing disabled rates.
The …
(Posted Feb 20, 2017 3:43 PM)
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Feb 20, 2017 3:43 PM |
