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Earlier today, Airbnb rolled out a change to their calendar feeds that removed all information except for the dates. Name, email, and phone have been removed, which is why OwnerRez interpreted that a…
(Posted Apr 20, 2019 6:46 PM)
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Apr 20, 2019 6:46 PM |
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Yep! You can look in the Emails tab in OwnerRez to see the exact FROM and dates to look for on emails sent to her.
(Posted Apr 20, 2019 6:41 PM)
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Apr 20, 2019 6:41 PM |
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I see them going out and sending correctly to gmail with no rejections on her part.
Have her check the spam and promotions folders -- gmail recently rolled out an update that changes their categoriz…
(Posted Apr 19, 2019 12:31 PM)
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Apr 19, 2019 12:31 PM |
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Right now you've got to take something during the booking process to validate the card and put it on file. My suggestion would be to make the first payment small, like $10. Then once the booking is m…
(Posted Apr 19, 2019 9:37 AM)
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Apr 19, 2019 9:37 AM |
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We don't have an ETA yet, but it's one of the next couple of items that we're tackling.
(Posted Apr 19, 2019 9:35 AM)
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Apr 19, 2019 9:35 AM |
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Great! I reached out to Matthew to see what the path forward for the API would be.
(Posted Apr 12, 2019 10:10 PM)
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Apr 12, 2019 10:10 PM |
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Yep, the simple cleaning date will remain in the base plan. The housekeeping module will be all about the workflow and process of assigning and communicating with cleaners.
(Posted Apr 12, 2019 10:07 PM)
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Apr 12, 2019 10:07 PM |
General Help and Questions » Sum of Tax
Is the Royalty part a real tax? Or could it be a taxable surcharge? If it was, it would factor into the calcs below.
Other option would be to add that factor into the tax %'s. So you'd have GST at 5…
(Posted Apr 11, 2019 8:06 PM)
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Apr 11, 2019 8:06 PM |
General Help and Questions » Sum of Tax
No, there isn't currently a way to have tax on tax or a subtotal. You'd have to include the percentage you want in the tax itself.
(Posted Apr 11, 2019 1:31 PM)
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Apr 11, 2019 1:31 PM |
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Yep, Airbnb only gives the phone and platform email for their guests, but physical address and real email address are required on the OwnerRez e-signing process, so you'll have them on file once the …
(Posted Apr 6, 2019 6:29 PM)
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Apr 6, 2019 6:29 PM |
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We don't integrate with any inventory tracking software right now, but there are a ton out there: https://duckduckgo.com/?q=inventory+tracking
Is there something you're looking for on the integratio…
(Posted Apr 6, 2019 6:28 PM)
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Apr 6, 2019 6:28 PM |
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I don't think you can push offsite reviews to VRBO in bulk, but you can send the guest a link to review on VRBO. Send them a link like this:
https://www.vrbo.com/123456/reviews/write
Where 123456 i…
(Posted Apr 6, 2019 6:25 PM)
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Apr 6, 2019 6:25 PM |
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Physical address and email address are already required on all contracts automatically, so you're good to go there.
If you want to add additional fields to the signing process, here's how: https://w…
(Posted Apr 6, 2019 1:33 AM)
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Apr 6, 2019 1:33 AM |
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Yep, all of the above!
(Posted Apr 5, 2019 1:23 PM)
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Apr 5, 2019 1:23 PM |
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It won't let you delete an owner statement if there's already a payout recorded against it. First delete the payout, then you can delete the statement.
(Posted Apr 5, 2019 1:22 PM)
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Apr 5, 2019 1:22 PM |
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We got delayed on this because our HomeAway API integration took a bit longer than expected. That's in beta now and releasing in a couple weeks, so the SMS stuff will be coming very soon!
(Posted Apr 5, 2019 1:22 PM)
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Apr 5, 2019 1:22 PM |
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Thanks @BlueMtn! Some more details:
1) The comments field is used for any guest comments that they include in their inquiry -- if it comes from a widget or listing site that supports it.
If you don…
(Posted Apr 5, 2019 1:20 PM)
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Apr 5, 2019 1:20 PM |
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Yep, they've got a big process there for signup and certain requirements on the properties they'll allow.
Last I checked, booking.com distributed to those ads, so that may be the easiest way to go f…
(Posted Apr 5, 2019 1:17 PM)
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Apr 5, 2019 1:17 PM |
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Once you have PriceLabs set up, they'll update Airbnb and OwnerRez rates automatically: https://www.ownerrez.com/support/articles/pricelabs
Our VRBO rate push is manual, so you'd have to do that man…
(Posted Mar 29, 2019 10:37 AM)
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Mar 29, 2019 10:37 AM |
General Help and Questions » Triggers?
The default templates will go out automatically when the related event happens, like a payment receipt will be sent for payment or a booking confirmation will be sent when a direct booking is made.
…
(Posted Mar 28, 2019 9:33 PM)
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Mar 28, 2019 9:33 PM |
