General Help and Questions » adding a user
To do this, go to PM > Portal Access. There you will be able to create an additional account and grant it admin access.
(Posted Sep 26, 2019 10:48 AM)
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Sep 26, 2019 10:48 AM |
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If you are looking for the nightly rates, go to Settings > Spot Rates and you can use the Import From Channel tool. That'll import all of the nightly rates fro VRBO or Airbnb. And then go to Tools > …
(Posted Sep 21, 2019 8:03 PM)
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Sep 21, 2019 8:03 PM |
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Right now Status is computed on the fly, so it's not a column that's sortable because of that -- it only gets calculated for what's currently sorted on other columns. I'll note this idea down for res…
(Posted Sep 21, 2019 7:59 PM)
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Sep 21, 2019 7:59 PM |
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I don't have a Costco account myself but I don't believe Costco/Elavon has any restrictions on number of properties.
(Posted Sep 21, 2019 7:56 PM)
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Sep 21, 2019 7:56 PM |
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You don't need to be a PM to go to API mode with VRBO (and process your own payments) but you do need to have at least 5 properties.
(Posted Sep 20, 2019 7:02 PM)
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Sep 20, 2019 7:02 PM |
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Do you use the notes for other things right now? You can share the booking notes with cleaners, either via portal access accounts or by including them on the stay reports. There's not a general "clea…
(Posted Sep 19, 2019 9:32 AM)
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Sep 19, 2019 9:32 AM |
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The search box in your main dashboard searches guests and bookings etc. That's the little one you're referring to, I think.
The search box for support is in the Support area and searches all public …
(Posted Sep 18, 2019 10:18 AM)
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Sep 18, 2019 10:18 AM |
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Yep, we happened to just push out an update as you posted. This is now fixed, and I've deleted the duplicate reply on your post.
Thanks for the quick feedback!
(Posted Sep 18, 2019 10:16 AM)
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Sep 18, 2019 10:16 AM |
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This is happening because you have a min weekend nights = 2 rule set on the property. Since the nights in question are all weekend nights, and since the season doesn't have a min weekend nights setti…
(Posted Sep 12, 2019 1:08 PM)
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Sep 12, 2019 1:08 PM |
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Yep, it's back but under the Tools menu now.
(Posted Sep 12, 2019 10:41 AM)
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Sep 12, 2019 10:41 AM |
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Thanks for the feedback! We're continuing to develop our strategy on managing email, inbox/outbox stuff, and that's very helpful!
In the meantime, we've put email history under Tools so you have a q…
(Posted Sep 12, 2019 10:17 AM)
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Sep 12, 2019 10:17 AM |
General Help and Questions » Sign in
Hmm, I wonder if they recently changed something. Will research.
So when you go to OwnerRez, you go to Safari and then what? Are you opening it from a bookmark, and if so what's the starting URL? Or…
(Posted Sep 11, 2019 9:16 PM)
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Sep 11, 2019 9:16 PM |
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Can you explain a bit more about how you use the email history day to day? We're planning on a couple of different features around that.
(Posted Sep 11, 2019 9:05 PM)
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Sep 11, 2019 9:05 PM |
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If you want guests info instead of booking related email, go to CRM > Guests and click the Export button.
(Posted Sep 11, 2019 8:58 PM)
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Sep 11, 2019 8:58 PM |
General Help and Questions » Sign in
Are you using OwnerRez icon on the home screen or OwnerRez in Safari?
Can you double check which iOS version you have using these directions: https://support.apple.com/en-us/HT201685 and let us know…
(Posted Sep 10, 2019 4:13 PM)
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Sep 10, 2019 4:13 PM |
General Help and Questions » Sign in
What browser are you using? There's a known issue on older iOS devices that can cause apps to lose the login position, so if you're on Apple make sure you're on the latest update.
(Posted Sep 10, 2019 2:44 PM)
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Sep 10, 2019 2:44 PM |
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After the change in December, the Airbnb email address will no longer come in through iCal import, but will be available through channel bridge -- just like how VRBO works now.
We're also hard at wo…
(Posted Sep 10, 2019 11:20 AM)
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Sep 10, 2019 11:20 AM |
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Create a quote with yourself as the guest and/or use the booking widget. The rate tester doesn't currently have a discount code field, but great idea!
(Posted Sep 7, 2019 10:35 AM)
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Sep 7, 2019 10:35 AM |
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Ahh, the secret is out! Yep, this went out in a release over the weekend. We haven't written docs yet, but it's pretty simple:
1) Go to Settings > Surcharges & Discounts and add one
2) Select the Di…
(Posted Sep 6, 2019 6:20 PM)
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Sep 6, 2019 6:20 PM |
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The photos are stored correctly, but we have not yet gone everywhere throughout the app and sites and updated to use the new resizes vs old crops versions of the images.
(Posted Sep 6, 2019 4:38 PM)
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Sep 6, 2019 4:38 PM |
