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Yep, for restrictions like that you'd need a season every year because the dates are different. What's the actual rule you're trying to set? Can't check in within 2 days of a holiday?
For the channe…
(Posted Oct 9, 2019 11:44 AM)
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Oct 9, 2019 11:44 AM |
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What are the reminders for? If it's something standard like you send it one day after arrival, you could use a trigger that would send it automatically. You can have multiple triggers using the same …
(Posted Oct 9, 2019 11:42 AM)
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Oct 9, 2019 11:42 AM |
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For HomeAway in API integrated mode, they will use the taxes you've got configured in OwnerRez. They will collect all of them but they don't remit anything -- instead the entire amount will be passed…
(Posted Oct 9, 2019 11:40 AM)
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Oct 9, 2019 11:40 AM |
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When pushing rates via channel bridge, the rates and min nights will be pushed. Allowed check-in/out days won't be pushed.
If you're on an API connection like (HomeAway/TripAdvisor/booking.com/Airbn…
(Posted Oct 9, 2019 11:34 AM)
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Oct 9, 2019 11:34 AM |
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Yep, editing the scheduled messages is on the to-do list!
(Posted Oct 9, 2019 11:32 AM)
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Oct 9, 2019 11:32 AM |
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I know we've had a couple reports of issues with Evolve, but everything looks good from our end -- we can access the iCal and the syncs are running.
However I notice that it looks as if Evolve is co…
(Posted Oct 9, 2019 11:31 AM)
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Oct 9, 2019 11:31 AM |
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Nope, just skip over the emailing part of the quote by clicking the "Change Charges" button to go over to the quote. Then click the "Convert To Booking" link in the yellow box at the top-right.
(Posted Oct 6, 2019 6:40 PM)
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Oct 6, 2019 6:40 PM |
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Hmm. Can you send over the file and a screenshot with the error to help@ownerreservations.com? We'll have a look.
(Posted Oct 6, 2019 6:39 PM)
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Oct 6, 2019 6:39 PM |
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Email templates you want to go out for every booking like a 7 days before arrival welcome letter can be done as triggers.
If you want to schedule a one-off for a particular booking, go to the bottom…
(Posted Oct 6, 2019 6:38 PM)
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Oct 6, 2019 6:38 PM |
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Yep, that's a good idea. We are thinking about some tasks/reminders options.
If it is related to a booking, you could schedule an email to go out to yourself, like "check to make sure all the paymen…
(Posted Oct 6, 2019 6:35 PM)
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Oct 6, 2019 6:35 PM |
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You can convert a quote to an booking, but you can't convert an inquiry to a booking. If you want, you can go to an inquiry and create a quote from it, then convert that quote to a booking.
(Posted Oct 6, 2019 6:07 PM)
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Oct 6, 2019 6:07 PM |
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What templates are you customizing per property? Most of the time it's better to create a single template and then use custom fields to customize the parts that are relevant to a specific property.
…
(Posted Oct 6, 2019 5:21 PM)
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Oct 6, 2019 5:21 PM |
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Yes, we have plans to add an ID upload option via custom fields like the other custom fields during the renter agreement signing. That would be just an image, though, without verifying.
@Chris -- in…
(Posted Oct 5, 2019 9:07 AM)
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Oct 5, 2019 9:07 AM |
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We've got some plans for third party alerts, but in the meantime if you want to set up a custom template you can use a regular template and put in the cleaners email instead of the guest email as the…
(Posted Oct 5, 2019 8:58 AM)
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Oct 5, 2019 8:58 AM |
Feature Requests » Rates
Where are you looking for this exactly? Is this on the hosted website, and if so which page?
(Posted Oct 5, 2019 8:57 AM)
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Oct 5, 2019 8:57 AM |
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Is it a case where it's showing canceled in Airbnb but not canceled in OwnerRez? The CB import looks for that when it goes to process as a sanity check.
Can you send over the file and a screenshot w…
(Posted Oct 5, 2019 8:56 AM)
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Oct 5, 2019 8:56 AM |
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Yep, the rule will send out those reminders when needed. There are a couple different cases of this:
a) If a guests books with a credit card (not PayPal), then the secdep will be automatically sched…
(Posted Oct 5, 2019 8:54 AM)
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Oct 5, 2019 8:54 AM |
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We were pushing out an update earlier this morning -- this is now fixed and you'll be able to update those charges.
(Posted Oct 5, 2019 7:47 AM)
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Oct 5, 2019 7:47 AM |
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It's still there! Just moved to a different location -- go to Tools > Email History.
(Posted Oct 1, 2019 2:55 PM)
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Oct 1, 2019 2:55 PM |
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It's still there! Just moved to a different location -- go to Tools > Email History
(Posted Oct 1, 2019 2:55 PM)
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Oct 1, 2019 2:55 PM |
