Topic | Posted |
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General Help and Questions » Property Search WidgetYep, @BlueMtnCabins has the fix -- for the widgets to know what pages they are on and where to go, you have to set the Property URL configurations. (Posted Jan 23, 2020 6:36 AM) |
Jan 23, 2020 6:36 AM |
General Help and Questions » PricelabsI answered on another post, but the spot rates will override any seasonal rates. Either VRBO needs 24 hours to update rates or there's something not configured in price consistency on that end. If y… (Posted Jan 23, 2020 6:34 AM) |
Jan 23, 2020 6:34 AM |
General Help and Questions » API with Vrbo - an issue of calendars being blocked?Ahh, good looking out! Yep, sometimes things go wonky on the VRBO side and unfortunately we don't have control on that channel to force updates like we do on others. Looks like it's been resolved no… (Posted Jan 23, 2020 6:33 AM) |
Jan 23, 2020 6:33 AM |
General Help and Questions » Why aren't PriceLabs rates showing in my API (integrated) VRBO calendar?No, the VRBO integration will use whatever rates you have configured in OwnerRez and the spot rates will override any seasonal rates. VRBO make take a day to update with new rates, though, because of… (Posted Jan 23, 2020 6:32 AM) |
Jan 23, 2020 6:32 AM |
General Help and Questions » OwnerRez is a thing of joy ;-)@Rich -- yep, we get the real email as part of the signing process automatically :-D (Posted Jan 23, 2020 6:30 AM) |
Jan 23, 2020 6:30 AM |
General Help and Questions » Balance Forward Through StatementsRight now each statement has its own balance. As bookings change they'll be updated on new statements, but the original balances won't change. When you go to create an Owner Payout you can select mu… (Posted Jan 23, 2020 6:29 AM) |
Jan 23, 2020 6:29 AM |
General Help and Questions » Question about the "Listing Site Conversion" reportTo find these, use the Filter button on the bookings list and filter for [None]. [img https://cdn.orez.io/w/images/fcf96403e99e44c8a12184e44ac51768.png] (Posted Jan 23, 2020 6:28 AM) |
Jan 23, 2020 6:28 AM |
General Help and Questions » Multiple property templates, quotes inquiriesI think @BlueMtnCabins is referring to the Select By option at the top of the Season settings area -- you can choose to use the season by arrival, departure, or split across every day. Looks like you… (Posted Jan 23, 2020 6:27 AM) |
Jan 23, 2020 6:27 AM |
General Help and Questions » Quickbooks Best practicesHey Lauren! Right now our QuickBooks integration only exports the other side -- the bookings. We don't push commissions, owner statements, expenses etc. It's on the roadmap though! (Posted Jan 23, 2020 6:25 AM) |
Jan 23, 2020 6:25 AM |
General Help and Questions » Does anyone else have missing buttons on a Safari browser?I just checked on Safari 13 and I'm not able to reproduce any missing buttons. Can you try opening an incognito browser to see if there's an addin that's causing an issue? Also check your privacy set… (Posted Jan 23, 2020 6:24 AM) |
Jan 23, 2020 6:24 AM |
Feature Requests » Another Rate Calendar nice-to-have ;-)Ooh, I like it! I'll note that down in our to-do list to have a look. Setting a min gap nights rule will fix this without having to go through and tweak things manually, but it would still be good t… (Posted Jan 23, 2020 6:16 AM) |
Jan 23, 2020 6:16 AM |
Feature Requests » Sales&Use Tax report - with txes broken down by dayWe don't have a way to do per day right now, definitely something on the todo list as is tax remittance tracking in general. In the meantime, we do show the number of nights in period on the Tax Det… (Posted Jan 23, 2020 6:13 AM) |
Jan 23, 2020 6:13 AM |
Feature Requests » SquareUpUnfortunately, Square doesn't support cards on file or passing in card numbers which is required for API integrations with HomeAway, booking.com etc. They only support the model where you send a Squa… (Posted Jan 13, 2020 8:45 PM) |
Jan 13, 2020 8:45 PM |
General Help and Questions » Report showing future payment due datesThanks Val! To set the second payment rule (and other rules on the booking), go to the Rules tab of the booking, hit the Change button, and you can set it there. (Posted Jan 11, 2020 5:04 PM) |
Jan 11, 2020 5:04 PM |
General Help and Questions » Multiple property templates, quotes inquiriesSo it sounds like you're configuring a System Message template, is that right? Each one of those has only one template in your account. There can be multiple templates/triggers for each property if y… (Posted Jan 11, 2020 3:47 PM) |
Jan 11, 2020 3:47 PM |
General Help and Questions » Collecting and remitting taxesYep, we do recommend remitting them yourself if you can for two reasons: a) Once you're remitting some for direct bookings, it's hardly more work to remit them all... and sometimes can be easier tha… (Posted Jan 11, 2020 3:41 PM) |
Jan 11, 2020 3:41 PM |
General Help and Questions » Is guest option damage insurance coming soon?It is on the roadmap, no ETA yet. I'll nudge the people involved :-) (Posted Jan 11, 2020 3:37 PM) |
Jan 11, 2020 3:37 PM |
General Help and Questions » Can we send or schedule a payment request email for a specific amount to a guest?Yep, we've got it on the todo list to support a payment schedule with multiple vs just one final payment. Hopefully later this year, but I really shouldn't be talking about ETA's yet :-) (Posted Jan 11, 2020 3:37 PM) |
Jan 11, 2020 3:37 PM |
General Help and Questions » combining calendars for multiple OR properties?That's an interesting idea, something we'll put in the pot to start thinking about. Might work if it was just spot rates, but for sure not with seasonal. You could hack this together yourself since … (Posted Jan 11, 2020 3:35 PM) |
Jan 11, 2020 3:35 PM |
General Help and Questions » Report showing future payment due datesYep, right now scheduled payments are only for credit cards that are on file. However, if it's one second payment, you can set the Second Payment date on the booking and it'll show up on the booking… (Posted Jan 11, 2020 3:32 PM) |
Jan 11, 2020 3:32 PM |