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Take a look at the rules tab on the specific booking:
https://uc.orez.io/w/files/19b5042256e8481e8522d59dca0838df
If you still can't figure it out, write in to our help desk ( mailto:help@ow…
(Posted Oct 20, 2022 1:55 PM)
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Oct 20, 2022 1:55 PM |
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Hi Ken,
Check the rules tab on your booking. The text of that page reacts to whatever rules you have configured. In this case, you probably have a booking that is set to use a Refundable type ins…
(Posted Oct 20, 2022 7:49 AM)
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Oct 20, 2022 7:49 AM |
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While there is probably some merit in adding other manual payment types, for the situation you describe I don't think you should use a payment at all. A payment reflects money changing hands via some…
(Posted Oct 19, 2022 12:52 PM)
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Oct 19, 2022 12:52 PM |
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Hi Ricardo,
Owner Statements currently support grouping bookings and expenses by Property for this very reason.
You can enable that per statement if you use the built in statement views, or …
(Posted Oct 5, 2022 12:43 PM)
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Oct 5, 2022 12:43 PM |
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Hi Celia,
I've tested this merge field and it appears to be functioning correctly on my test account.
Could you write into the help desk ( mailto:help@ownerreservations.com help@ownerreservat…
(Posted Sep 26, 2022 3:01 PM)
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Sep 26, 2022 3:01 PM |
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Airbnb had an issue with their iCals yesterday which should now be fixed. Try reactivating your Airbnb iCal import if you need it.
Regarding the validation, unfortunately, this is what we usually…
(Posted Sep 22, 2022 2:51 PM)
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Sep 22, 2022 2:51 PM |
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The radio options shown in your screenshot only apply to booking payments.
Security deposits only support Credit Cards, since only credit cards provide the necessary level of automation for auto…
(Posted Sep 21, 2022 11:32 AM)
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Sep 21, 2022 11:32 AM |
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The Beyond Pricing integration is completely maintained and supported by Beyond Pricing. I'm not sure how exactly they calculate your subscription fees. As an OAuth app, you grant them access to see …
(Posted Aug 31, 2022 10:00 AM)
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Aug 31, 2022 10:00 AM |
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Hi Fabian,
Yep, we're seeing this pretty widespread today. We've opened a ticket with Airbnb to figure out what's going on.
(Posted Jul 12, 2022 11:24 AM)
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Jul 12, 2022 11:24 AM |
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Our recommendation is to put the unique TouchStay link in a custom field on the Booking, and the generic one in a custom field on the Property. This way you can embed a generic link in property descr…
(Posted Jul 12, 2022 10:27 AM)
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Jul 12, 2022 10:27 AM |
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Yes, we've seen many use cases for defining separate headlines and/or descriptions for each OTA. We're planning to release a new feature to support that. We're really close, but I can't give an ETA.
(Posted Jul 12, 2022 10:12 AM)
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Jul 12, 2022 10:12 AM |
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Thank you for the update. I just tried the dor code 3- digit segmentation and it still left the last digit but its lonesome. 034-408-882-3. Now trying 4 digit segmentation:) by /forums/users/3473245…
(Posted Jun 23, 2022 2:38 PM)
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Jun 23, 2022 2:38 PM |
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That's a great suggestion, and we may add that as well. We're also looking into whether it makes sense to automatically reset any triggers when the booking dates change. This will require some resear…
(Posted Jun 2, 2022 12:26 PM)
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Jun 2, 2022 12:26 PM |
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We added guest auto-merge back in October of 2021. You can read about that in the https://www.ownerrez.com/blog/guests-automerge-better-security-deposit-report-channel-property-mappings-more-design-…
(Posted May 27, 2022 7:48 AM)
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May 27, 2022 7:48 AM |
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Unfortunately, our API does not yet expose rooms. I will move this topic to the Feature Request forum so other users can vote on it.
Feel free to write in to our help desk ( mailto:help@ownerres…
(Posted May 26, 2022 1:34 PM)
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May 26, 2022 1:34 PM |
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If you are receiving failure notifications, it means that we have tried to reach out to your webhook endpoint (configured on your OAuth App) but are unable to send the requested webhook data to you. …
(Posted May 26, 2022 12:15 PM)
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May 26, 2022 12:15 PM |
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I believe the Policies tab is only visible on Airbnb and Vrbo channel integrations at this time.
(Posted Apr 12, 2022 12:31 PM)
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Apr 12, 2022 12:31 PM |
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Hi Scott,
To access the channel dashboard, go to " https://app.ownerrez.com/settings/channels Settings > API Integrations" and click on any channel. The new Policies tab should be visible below t…
(Posted Apr 12, 2022 12:19 PM)
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Apr 12, 2022 12:19 PM |
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Hi Matt,
You can find the Quote Expiration under Defaults on the Property > Rules page.
(Posted Mar 14, 2022 5:22 PM)
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Mar 14, 2022 5:22 PM |
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Has this feature been released yet? I'd like to disallow guests from checking out on Saturdays. by /forums/users/347386257 Hostfolio – Mar 9, 2022 7:13 PM (UTC)
You can already disable Saturday…
(Posted Mar 9, 2022 2:16 PM)
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Mar 9, 2022 2:16 PM |
