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With Transaction Sync, you will receive an email alert if a deposit is unable to update a booking due to PM lock. You then unlock the booking, retry the deposit, and finally relock the booking.
…
(Posted May 10, 2023 5:07 PM)
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May 10, 2023 5:07 PM |
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The host fee is no longer created when the booking is created. It is instead created when the Transactions are synced. The same fee is now called "Airbnb Reservation host fee"
https://uc.orez.io/…
(Posted May 4, 2023 6:50 AM)
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May 4, 2023 6:50 AM |
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"Mapping" is an automated process that occurs within OwnerRez when a booking comes in from Airbnb. We look at the line items Airbnb lists for that booking and "map" them to the surcharges configured …
(Posted May 2, 2023 7:33 PM)
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May 2, 2023 7:33 PM |
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Once you enable Transaction Sync, Channel Bridge no longer works. That's why we warn you to ensure you've run Channel Bridge as far as you want before you enable the feature.
The surcharge warnin…
(Posted May 2, 2023 1:45 PM)
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May 2, 2023 1:45 PM |
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Hi Russ,
I see what happened on your other post attempt. This site doesn't permit you to use html like angle brackets (<>) in the title field. Can you try adding your feature request again as a n…
(Posted Apr 26, 2023 10:16 AM)
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Apr 26, 2023 10:16 AM |
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You may need to reach out to Zapier support in that case. We are not able to see exactly what goes on in their systems from our end. The OwnerRez API is properly including the door code.
Zapier …
(Posted Apr 4, 2023 4:13 PM)
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Apr 4, 2023 4:13 PM |
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Hi Alece,
I just checked and the door code is definitely present on that booking:
https://uc.orez.io/w/files/f0e660c6ffc94314b1922d2db05ffa30
Is your door code creation delayed? We recom…
(Posted Apr 4, 2023 4:06 PM)
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Apr 4, 2023 4:06 PM |
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Hi Russ, welcome!
I love Hatteras Island! Perhaps I'll look up your properties the next time I'm looking for a stay out there!
(Posted Mar 18, 2023 2:44 PM)
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Mar 18, 2023 2:44 PM |
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This is a new error we are monitoring this morning. Should have a fix out shortly.
(Posted Mar 8, 2023 9:36 AM)
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Mar 8, 2023 9:36 AM |
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Aha! That makes sense, and explains why I couldn't identify that ID from anywhere. If that's true, than the error should go away with the filter on `is_block`.
(Posted Feb 24, 2023 2:50 PM)
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Feb 24, 2023 2:50 PM |
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That looks right. I wonder if they are automatically sending some other ID when there is no guest ID in the case of a block. If that is true, than the error should only occur on Blocked Off Time, so …
(Posted Feb 24, 2023 2:42 PM)
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Feb 24, 2023 2:42 PM |
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Sorry Alece, I hadn't seen your last screenshot.
That error message is indeed coming from OwnerRez, and it means that the Guest ID you are attempting to look up could not be found in OwnerRez. I …
(Posted Feb 24, 2023 2:32 PM)
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Feb 24, 2023 2:32 PM |
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Hi Alece,
Yep. Zapier sent us that ticket and I responded to them.
What you are seeing is an Owner Block trigger. In our backend, Bookings and Owner Blocks are the same structure, so both can…
(Posted Feb 24, 2023 2:24 PM)
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Feb 24, 2023 2:24 PM |
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I can't think of a way to trigger a Zap "if there is a gap of more than 2 nights". We do not currently support OwnerRez triggers directly to Zap.
This should be doable with a delayed Zap I think…
(Posted Feb 22, 2023 4:21 PM)
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Feb 22, 2023 4:21 PM |
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We don't have immediate plans for more, but feel free to suggest ones that you would find useful in our Feature Request forum.
(Posted Feb 21, 2023 11:25 AM)
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Feb 21, 2023 11:25 AM |
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Hi Michael,
Yep. Our documentation is in the works. Sorry we didn't have that out with the release, but we'll hopefully have that ready when we get out of public beta.
(Posted Feb 17, 2023 5:41 PM)
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Feb 17, 2023 5:41 PM |
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[Another topic was closed as a duplicate of this topic (https://www.ownerrez.com/forums/requests/zapier-combine-data-available-in-booking-and-contact-triggers)]
(Posted Feb 17, 2023 4:24 PM)
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Feb 17, 2023 4:24 PM |
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Hi Alece,
I'm gonna merge this with the other request as I think they solution is the same.
(Posted Feb 17, 2023 4:24 PM)
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Feb 17, 2023 4:24 PM |
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Yep!
We are intending to expand the triggers to include more info so you can save steps, but for now the Lookups serve as workarounds, as well as if you are querying with data from other systems.
(Posted Feb 17, 2023 3:38 PM)
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Feb 17, 2023 3:38 PM |
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Sure. After the trigger add another step and choose OwnerRez again and scroll down to the "Property Lookup" action. Follow through the prompts, and on the "Set up action" select the Property ID from …
(Posted Feb 17, 2023 2:58 PM)
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Feb 17, 2023 2:58 PM |
