Feature Requests

Sort by

• Newest Reply
• Newest Topic

Thanks for letting us know. I'll look into this and have them include a fix for the upcoming release. If you send the email address you'd like to use to the support system (help@ownerreservations.com) I think we can update your billing record manually.

Hi Jon,

Reporting is high on the to-do list. We have a design update being released shortly with new grids. The plan is to include some simple Excel exporting as a part of that design so that users can begin exporting data on any of the overview grids which should lessen the burden of reporting (as you mentioned). I don't believe the Excel button will be in the upcoming release itself, but it will be following that shortly.

In general, reporting is sorely needed. It is one of the most often requested/asked about issues, and we feel your pain. We're pushing forward on a lot of fronts. Expect to see a lot of updates coming shortly.

-Michelle

I agree.

I would like to know what the status is on reporting capabilities/data extraction from this application. I'd like to be able to simply export all of my bookings to Excel for further analysis, with details of each booking for a property (total rental fees, any surcharges added, taxed amounts, and fees from ownerrez). For book keeping purposes (both income and state sales taxes) it seems like this would really be needed... in fact, the "Bookings-Grid" view is similar to what I need, but just need total taxed amount and taxes paid or something added. Even a simple dump to CSV would be fine for this. How do other users manage their income taxes/sales tax payments without this basic capability?

Analytics-type capabilities, like you describe on the external web site (average rates, repeat renters, etc.) would be nice but I think the above is really more important.

Another one for you - just put in my credit card for monthly ownerrez billing, used my email address for the business which is around 32 characters but got a warning that my email address was too long, a 64 character limit..had to just change to my personal email address.

Hi Jon,

All email address fields in the system are supposed to allow 64 characters. They were expanded from 32 awhile back. That field must not have been expanded. Thanks for bringing it to our attention. I will have the dev team fix this for the next release.

In the meantime, if you send an email to the help desk (help@ownerreservations.com) we can add that Third Party Alert for you from this side.

Hope this helps,

Michelle

Can the email address length for third party alerts be increased? It seems to be around 32 characters now, it just so happens that an email address I need to add has 33-34 characters.

Thanks sounds great! I look forward to the next two weeks!

I hope it has something like a customizable field to accommodate a lock code per rental event. I struggle the most to keep this specific code correct in my emails to guests. It would be terrible if they arrived and the lock code was wrong. (I generate a unique one for each new rental www.erentallock.com) I have to be careful when copying emails from other rental events to the current rental event.

Glenn

Glenn, I agree completely, and we're working on more now than ever. Don't take my word for it - check back in the next two weeks or so. We're finishing the first release of a design overhaul and some of what you just mentioned. Trust me, 2013 isn't "dry" on development. It will be far FAR bigger than 2012. ~Sam

At the very least it would be nice to be able to create email templates that pull mail-merged data from a booking and allow for some simple rules around generation and delivery. For example, once my guests have made their final payment, I email them the lock code to our house, our neighbourhood (gated community), etc. A few days before arrival, I like to send out a reminder summary email with their lock code, etc. Finally after they have left, I like to send them a thank you and a request for review.

Also in sync with a rental, I usually have several emails I need to write to my homewatch and cleaning services people as requests/reminders before and after a rental.

It gets tiresome writing all these emails constantly and although I love this site, the lack of this feature has sent me off searching for alternative cloud based rental systems.

Is anything like this on the development path? 2012 had a lot of development activity, but that seems to have dried up to little or no new development anymore. I really need to find a solution to my emails.

Glenn

Hi Michelle,
Thanks - and last night while transferring over some sample bookings, I think that's what we found we could do. We did two bookings that have already paid so we could work through the entire exercise (or a lot of it):

1. Add a $200 security deposit as a surcharge to the initial booking.
2. Record payments as we normally would - so all payments received including deposit.
3. Remove the security deposit from the charges.
4. Now we have an "overpayment" by the security deposit amount which we can refund manually with a check.

I think that works at least..it seems like in general the system is flexible enough that we can make things work via workarounds until we migrate to a new rental process that is more in line with how this site works.

Hi Jon,

You can collect payments as check, but security deposits are still credit card only. There is a To-Do for adding check support, but it has still not been scheduled for development.

The workaround is to ignore the security deposit feature and add extra charges for the security deposit which are collected as regular payments. Then, after the booking, refund the security deposit as a regular refund.

Hi Ana Rita,

Multi-currency is on our to do list, but we don't have it in the near-term development pile yet. We'll keep you informed of any status changes on this.

Thanks for being patient,

-Devin

Is multi-currency any close on the road map?
Thank you,
Ana Rita

Hi Glenn,

We are very much going at full speed. Some settings changes we created had a domino effect throughout the system. We greatly appreciate your concern and thank you for patiently standing by while we are working on the system.


Thanks,

Devin

I agree that this would certainly help me. I have to compose an email message for each new renter and it usually takes a half-hour or so. Also there are a few things that at least in my case are specific to a rental - for example I am using e-lock rental, so I have a unique lock code for each renter. It would be nice if there were a half dozen user defined fields that we could enter on the general information of the booking (like the unique lock code). Thus when the system composes the check-in information, we could adjust our templates to be able to use these fields as variables.

Although I love the site and functionality, I do worry that development may have stopped. There hasn't been an update since last November - before that updates were almost twice a month.

Glenn

Any update on this feature. This is the one big thing I see the software missing.

Thanks!

Hi Michelle and Staff,

Happy Holidays!

Yes, if you can send an alert to the owner letting us know that action needs to be taken, such as purchasing Damage Insurance, that would be great.

Claudia

Hi Pawel,

Yes, optional charges are definitely on the dev roadmap. We've had to push back development on that a few times but it is a high priority item. That will definitely be released before we do any travel insurance integration. And you're right - that would allow the guest to pay for it so that the owner could turn around and buy it manually after the fact. I don't think anyone on this side has considered that. A very good point.

I don't think you need to integrate with any travel insurance providers. You can simply provide a way for owners to add "optional" surcharges that calculate only if a user selects a checkbox. A similar option would also be useful for adding additional options such tours, rentals of baby items, cook services, etc.

Is something like this planned?

Hi Glenn,

Good idea! I believe an upcoming update to Third Party Alert emails, which will make them use the same email template system that other emails use, will take care of that problem. All email templates have a "select by default" option at the bottom.

-Michelle

Hi, I am a new user (as of a month ago) and loving the system!

I have a small suggestion around Third party notifications. Is it possible when configuring a Third Party (in the box with name, email address, etc) to have a checkbox that controls the default checkbox to send email when blocked time is entered?

My issue is that I often update my blocked time with *potential dates* (not confirmed) for family or friends. Although it gives you the option when creating the blocked time to send or not to send to the third party, I often forget to un-check the send box (by default it is checked) and I keep sending these potential blocks to my cleaning service which then mistakenly interprets the email as a visit and schedules a cleaning.....

Hi Claudia,

Nothing yet. It's on the dev roadmap but not yet scheduled for development. We're releasing calendar widgets today. We're focusing on some reporting and global settings next. Then, more inquiry and payment upgrades.

-Michelle

Hi Michelle,

Any word on this?

Can we have the different wording from what currently comes up?

"What does this mean?
All quotes have an expiration date. If the quote is not accepted before the expiration date, the quote is no longer valid."

Something that would have them come back to us and see if it is still available? Just because it expired, doesn't mean that the dates are still not available. At times, people take over two weeks to make a decision.

Thanks,
Claudia

You're right that it should be a higher priority. Our Florida/beach area users constantly mention it because of the pool heat options that are prevalent in those areas. They always have to ask-and-add the charge to the quote each time.

There have been so many things added to the dev roadmap over the past year, we've had to constantly adjust our priorities. Looking back, I would have thought that this would have been developed sooner since it's integral for some users. I'll talk to the dev team and get some feedback on where it is.

OK. I'll keep a look out for it. As I'm new to this site, I'm still finding my way around.

I would have thought however, additional pool heat and cleaning fee charges would have been one of the first things scheduled into a facility like this?

Thanks

No dev date has been scheduled so I can't give you a hard ETA. However, after the current email sprints are finished, we'll be returning to quotes and payment options which includes things like optional charges.

Is there a date set for this release?

Hi oakisland,

At the moment, we don't support optional charges such that the guest can select which options they want when they're accepting the quote. That is an often-requested feature and is already on the dev roadmap.

You can, as you probably already know, add it manually to any quote if the guest requests it, though I realize that it would be far better to allow them to select it on their own.