Leaving Hostaway because of their booking fee?

Surcharges with a maximum and a minimum charge...

Status: Requested 1 Vote
PacViewLodging
Feb 10, 2024 4:14 PM
Joined Sep, 2019 86 posts

I would like to be able to do a surcharge that might be $25 per night but has a $50 minimum charge and a $200.00 maximum charge no matter how long the stay...

For example a 1 night stay would have a minimum charge of $50 but a 10 night stay would have a maximum charge of 200.00  for stays of 2 to 8 nights it would be $25 x the number of nights.

 

Chris Hynes
Feb 10, 2024 5:01 PM
OR Team Member Joined Oct, 2012 1401 posts

This is possible now if you use three separate surcharges with criteria to apply the different breakpoints — a $50 surcharge with number of nights = 1 criteria, a $25/night surcharge with number of nights 2 to 8 criteria, and a $200 surcharge with number of nights > 8 criteria.

If you did it that way, the surcharge would work for Vrbo and direct bookings. This sort of surcharge wouldn’t work for Airbnb or booking.com either way as they don’t support complex criteria on fees.

PacViewLodging
Feb 10, 2024 5:07 PM
Joined Sep, 2019 86 posts

Chris do you know how the channels like AirBnB and VRBO would handle this?

Chris Hynes
Feb 10, 2024 5:12 PM
OR Team Member Joined Oct, 2012 1401 posts

The three surcharge method would work for Vrbo and direct bookings.

There’s no way to make it work for Airbnb or booking.com as they don’t support complex criteria on fees. We’ve submitted feature requests for more flexibility but currently only very simple canned fees are possible on Airbnb/BDC.

PacViewLodging
Feb 10, 2024 5:13 PM
Joined Sep, 2019 86 posts

So I should just create a basic one for ABB and have it be for the ABB Channel only and then for the other more complex do it as all channels except ABB.

Chris Hynes
Feb 10, 2024 10:36 PM
OR Team Member Joined Oct, 2012 1401 posts

Yep, that’d do it.

For Airbnb all you can really do is the 25/night.