When I previously integrated my Schlage Locks via RemoteLock, I was able to pull a lock's access history to find a guest's usage for 30+ days post checkout. This made a significant difference in chargeback disputes as we could demonstrate that the guest clearly arrived and utilized the home throughout their rental stay (by showing the logs of their custom keypad code being used). When a chargeback is initiated under the guise of "we didn't actually stay at this rental", this evidence goes a long way in making our case that they in fact did get what they paid for.
Now that my locks integrate directly with OwnerRez, I discovered I am severely limited in the access history I am able to view. Please extend the time these details are available, if for no other reason than to help us fight chargebacks as they arise.
