More options for custom fields

Status: Requested 3 Votes
Sunriverholidays
Aug 31, 2024 3:08 PM
Joined Sep, 2023 1 post

Hello there, Can you please look into expanding the options where a custom field can be applied. I want to collect ID only from my direct bookings and exclude Airbnb/VRBO. 

Bri
Sep 3, 2024 2:20 PM
OR Team Member Joined Mar, 2022 206 posts

Hi,

I've moved this post over to our Feature Requests forum so that other users can upvote this if they too would like to see this feature implemented in OR!

Jason I
Jan 17, 2025 12:50 PM
Joined Mar, 2021 8 posts

This is exactly what I was running into. Guest identities have already been verified on Airbnb and VRBO. This is an extra, unnecessary step for these guests. You could make it an optional field and make mention on the direct booking site that ID verification is a requirement for the booking or put a link in a message directly after booking for the photo ID verification. Just thinking of options within the current framework until it is changed.

Jason I
Jan 17, 2025 12:50 PM
Joined Mar, 2021 8 posts

This is exactly what I was running into. Guest identities have already been verified on Airbnb and VRBO. This is an extra, unnecessary step for these guests. You could make it an optional field and make mention on the direct booking site that ID verification is a requirement for the booking or put a link in a message directly after booking for the photo ID verification. Just thinking of options within the current framework until it is changed.

Robert P
Jan 17, 2025 5:57 PM
Joined Aug, 2023 50 posts

I'm curious. Perhaps guest identities have been verified on AirBnb, I have no idea about that, but why do you think they have been on VRBO? I've never seen or heard anything of the sort. As I understood it, all one needed to book on VRBO was an email address and a credit card. Verification of owners is a different matter. What evidence is there of what Air or VRBO requires of guests?

Jason I
Jan 18, 2025 6:56 AM
Joined Mar, 2021 8 posts

Hi Robert. You are right about VRBO. I assumed VRBO requires this, but, after a short amount of research, it does not. Airbnb typically verifies with photo ID, but not always (https://www.airbnb.com/help/article/1237#requested-info). I and all others that I know on Airbnb have had to verify their identity when signing up with Airbnb with their driver's license scan. Good clarification. Thanks!