Lock Code Blacklist for duplicate codes

We use the last 4 digits of a phone number.

This makes it very easy for the primary guest to remember.

Recently the guest last four digits of their phone number matched our cleaners last four digits of their phone number.

The lock automation deleted the guest and the cleaners number at once.

It would be great if we could have a list of numbers in OwnerRez that would be "off-limits" for lock code generation and then it would default to a random number if the guest last four digits are blacklisted.

Hi Jason,

It looks like you may not be using a direct lock integration, this typically means it's not managed by OwnerRez and instead is managed by a third party.

I'd recommend reaching out to them with any questions you may have via the following email: support@jervis.systems

~Caleb

Thanks Caleb.  

Hi Jason,

Can you send us an email with the issue you ran into?  You can also submit a support request through your portal and identify the reservation that was affected. 

It'll help our team to troubleshoot much quicker.  

The Blacklist Lock Code is a great idea.   I can talk to our developers about this.   You can submit a feature request or device integration request using our link below as well:

https://www.jervis.systems/feature-request

Regards,

Bobby Varghese
Jervis Systems