Fully Detailed & Complete Itemization of Charges

Status: Requested 4 Votes
Scott J
Aug 30, 2023 7:24 PM
Joined Mar, 2019 197 posts

One of the biggest frustration with booking charges is not being able to see what the guest pays for each particular night, forcing me to have to go to the Rates calendar under settings to see those.

Moreover, to be able to see from top to bottom the totals and complete breakdowns of what my guests pay and what I pay in commission fees, I have to either figure them out on my own or go to the booking on the OTA's website. This should not be the case.

These can be fixed by fully showing the detailed and complete itemizations of charges, as well as complete breakdown of what the guest pays when booking through one of the OTAs.

A4Life
Jan 6, 2025 5:11 PM
Joined May, 2023 5 posts

I would like to add on to this Feature Request.  In addition to detailed itemization per night, I frequently need to see the subtotal of the Charges by Item type, so it would be extremely helpful to see a subtotal of all the Rent charges, Discounts, Ideally a calculation of Rent-Discounts, the Surcharge subtotal and Tax subtotal.  We frequently talk to our guests in these subtotal amounts and some are combined in other views/widgets/emails, but not for us in the Bookings view. 

 

This seems like an easy implementation and low hanging fruit.  I might propose a simple additional section at the bottom of the Charges page:

Guest Charge Summary: (5 nights)

Rents Subtotal:  (adds all Rent items, like nightly base rates, channel uplifts)   $1000  $200/nt (100%)
- Discounts Subtotal: (subtotals weekly, repeat guest discounts)                 -$ 200  $ 40/nt (-20%)
= Rents - Discounts:  (removes weekly discounts, etc)  =$ 800  $160/nt (=80%)
+ Surcharges Subtotal: (adds Cleaning, Pets, Processing, etc)  +$ 200  $ 40/nt (+20%)
+ Taxes Subtotal: (state, county, city, etc) (Taxable charges: $900) +$ 100  $ 20/nt (+10%)
= Total Charges: (as shown at top of page, total of our charges) =$1100 $220/nt (110%)
+ Channel Fees: +$ 200  $ 40/nt (+20%)
Total Guest Charges: (adds Total Charges + Guest Channel Fees)  =$1300  $260/nt (130%)

Thanks for consideration of this request.  I will use it every week and I think most OR users will as well.